WatchGuard Technologies

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Chief MSP Officer will architect WatchGuard's MSP growth engine, a commercial, community-driven function built to shift brand perception, accelerate partner recruitment, and generate measurable revenue in the MSP segment. - This is a build with a clear arc. - Year one is presence and momentum, getting into the right rooms and conversations, which immediately bolsters partner recruitment. - Year two introduces owned infrastructure, revenue-generating communities and enablement resources that convert momentum into pipeline. - Year three is the flywheel, a self-reinforcing engine where brand, community, and enablement drive each other. Qualifications - You've run something real, a business unit, a market segment, a community that generated commercial outcomes. - You can command a room of skeptical MSP operators and hold your own at an exec table. - You've been close enough to the market to know what's broken and frustrated enough by the gap between insight and action. - You want to build something you can point to. Requirements - An external presence at the events, peer groups, and industry stages where MSPs make decisions, representing WatchGuard with consistency and credibility. - Early partner recruitment impact driven by relationships and reputation before the owned infrastructure even exists. - Revenue-generating MSP communities and enablement platforms, designed and owned by WatchGuard, launched in year two. - Internal advocacy that carries real MSP signal into product, packaging, and GTM decisions, and actually moves them. Benefits - Partner recruitment starts accelerating in year one as market presence builds. - Owned community and enablement infrastructure launches in year two and begins generating measurable pipeline. - By year three, the MSP growth engine runs with its own momentum and WatchGuard is a recognized, sought-after name in the ecosystem. - The MSP voice has a permanent seat at the leadership table, and you can point to decisions that changed because of it.

• Identify, develop, and expand technical relationships with key “indirect” reseller partners in territory • Drive revenue growth through reseller partners to end customers by providing pre-sales technical support and technical trainings • Identify, develop, and expand technical relationships with key partners • Assist field sales with pre-sales and post-sales support • Assist in increasing reseller, partner, and end user adoption of WatchGuard’s products through tradeshows and training (seminars, webinars, technical trainings, etc.) • Drive coordination of inter-departmental technical resources as needed to close prospective opportunities • Escalate and resolve partner and customer issues when appropriate • Assist evaluation customers with the setup and configuration of all WatchGuard products • Identify and report on competitive trends (products, promotions, etc.) • Create technical content to present to various audiences including end users and partners

• Build and Manage the Americas Partner Marketing Program Offering • Design and manage a scalable partner marketing program portfolio that supports partners of all sizes and maturity levels. • Identify and manage third-party agencies and vendors to deliver a comprehensive marketing menu, including digital marketing, events, webinars, AI-powered content tools, call blitzes, and more. • Design and scale partner webinar programs that support demand generation, cross-sell, and upsell—ranging from turnkey WatchGuard-hosted webinars to co-branded partner-led experiences. • Localize and package global programs and content for the Americas partner ecosystem to drive adoption and usage. • Maintain and enhance the partner marketing portal with up-to-date program offerings, promotional assets, and self-service campaign materials. • Host recurring partner marketing webinars to educate, enable, and drive participation in available programs. • Enable Field Marketing Managers and Channel Account Managers with the knowledge and tools to effectively position program value to partners. • Own the strategy, health, and success of high-volume partners across the Americas, implementing scalable engagement models aligned with business priorities. • Continuously identify opportunities to improve partner experience by streamlining processes, optimizing workflows, and introducing scalable best practices. • Partner closely with internal stakeholders to align partner engagement efforts with WatchGuard’s growth objectives and ensure consistent execution across regions. • Execute regional digital and direct marketing programs leveraging ABX platforms (including 6sense) and additional paid, owned, and earned media. • Support local field and partner event strategies, including regional industry events, and local partner enablement events, ensuring alignment with broader campaign objectives.

• Help in shaping and evolving our detection and response capabilities. • Own and enhance our use of the Stellar Cyber XDR. • Work closely with our SOC team to improve alert quality, automate investigations, and uncover new detection opportunities. • Directly influence how quickly and effectively we identify and respond to threats across our environment.

• Gather requirements, design, develop, test, and ship services and features while collaborating in a dynamic and results-driven environment. • Work at all levels of the stack, from building cohesive customer experiences to scaling ML pipelines • Take an active role in mentoring junior engineers • Make a direct impact on the success of WatchGuard as a company • Participate in on-call rotation approximately once every 2 months

• Complete onboarding and gain familiarity with Stellar • Shadow SOC analysts • Contribute to improvements in queries, dashboards, or documentation • Own key components of Stellar • Handle SOC escalations • Collaborate to identify new detection opportunities • Develop new detection sets and bridge the gap between SOC runbooks and AIE • Contribute to detection and data documentation