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Since launching in 2006, HubSpot has emerged as the force behind the industry-leading inbound marketing and sales platform. Among other accolades, HubSpot is al
Senior Business Systems Analyst
Location
United States
Posted
89 days ago
Salary
$118.5K - $189.6K / year
Seniority
Senior
Job Description
Senior Business Systems Analyst
HubSpot
• Build Technical Solutions Within Our Systems: Use tools like Workato and HubSpot’s CRM to design, build, and maintain the workflows, automations, and processes that power BAT's operations. You'll own solutions end-to-end, from scoping through deployment and documentation — and you'll work to know whether what you built actually moved the needle. • Contribute to Process Reimagination: When a process is broken, don't automate it. Rethink it. Work cross-functionally to identify where AI can eliminate friction at the source, bring structure to ambiguous problems, and push for solutions that change how work gets done rather than just automating the current state. • Drive Intake as Intelligence: Support the technical layer behind BAT's intake process, including highlighting deflection opportunities, routing logic, and SLA visibility. Help ensure every request we receive is captured, routed correctly, and aggregated into signal we can act on. • Support Tech Stack Health Monitoring: Contribute to the reporting infrastructure that gives leaders and reps a clear picture of system performance. Help connect GTM tools to reporting infrastructure and feed the monthly tech stack health report with accurate, actionable data. • Help Build Systems Communication Infrastructure: We're actively building the systems that will power how BAT communicates with the business, from critsit alerting to release update cadences to stakeholder health reporting. You'll be part of standing that up, with room to grow your ownership as the infrastructure matures. • Partner Deeply with CS Reps and GTM Leadership: Embed yourself in how CS reps and GTM leaders actually work. Surface friction before they have to tell you about it, translate what you find into technical requirements, and build the business case for what needs to change. Be the person both sides trust, technical enough to build it, clear enough to explain it.
Job Requirements
- 5+ years in SaaS operations, business systems, or related technical roles with proven technical experience owning solutions end-to-end in complex GTM environments
- Hands-on builder experience using iPaaS platforms (Workato strongly preferred) and direct experience working inside CRM platforms like HubSpot or Salesforce, configuring objects, building workflows, and troubleshooting within the system itself
- Strong stakeholder management working with both technical and non-technical partners; you know how to hold firm on technical constraints while keeping relationships intact
- Systems thinking; you see upstream and downstream impacts, think about what breaks three hops down the road, and design for longevity not just speed
- Ability to translate technical complexity into business language for reps, GTM leaders, and senior stakeholders
- Data fluency: you extract, validate, and analyze data to validate what you build and make better decisions about what comes next
- Strong business acumen: you connect what you build to outcomes, know how to measure whether something moved the needle, and can speak to impact in business terms not just technical ones
- Comfort with ambiguity; this is a pod that is actively building its own playbook, and you'll help write it. You don't need a perfect brief to get started; you figure it out, and you bring others along with you
- Experience with CRM platforms (HubSpot preferred) and GTM productivity tools strongly valued.
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