• Conduct assessments of medical services to validate their appropriateness using established criteria and guidelines, ensuring the medical necessity of treatments (e.g., CMS, Milliman Care Guidelines, InterQual, or health plan specific guidelines/criteria). • Examine and evaluate patient records to verify the quality of patient care and the necessity of provided services. • Offer clinical expertise and serve as a clinical reference for non-clinical staff members. • Input and manage essential clinical details within various medical management platforms. • Keep up-to-date with regulatory prerequisites (such as URAC) and state standards for utilization review. • Apply clinical reasoning to determine the suitable evidence-based guidelines. • Foster efficient and high-quality patient care by effectively communicating with management teams, physicians, and the Medical Director.

• Oversee work performed by the BH audit program to ensure that EXL’s standard of accuracy is met. • Audits are performed by validating the accuracy of the coding billed in relation to the medical documentation. • Determine if a discrepancy exists in the coding and documents the findings. • Undertake a quality review of random and targeted coding audits to check the accuracy and completeness of audits performed.

• Develop, implement, and maintain compliance policies and procedures • Collaborate in the development and maintenance of an information security policy set, including standards and processes that fit the organization at all levels and ensure the confidentiality, integrity, and availability of the enterprises’ information • Seek and confirm management approval as required • Liaise with Service Delivery and Product Development to ensure that information security architecture standards, policies, and procedures are available and enacted consistently across application development projects, programs, and eDiscovery workflows • Assist in conducting regular audits and assessments to ensure adherence to regulatory requirements • Ensure operational compliance of the information assurance and privacy compliance programs, including but not limited to SOC II, ISO 27001, and HIPAA • Monitor and analyze regulatory changes and their impact on the company • Develop and maintain a working knowledge of company's service offerings and products within the eDiscovery industry • Provide training and support to employees on compliance-related matters within an eDiscovery framework • Investigate and resolve compliance issues and complaints • Prepare and submit compliance reports to regulatory bodies and senior management • Collaborate with client services, sales, legal, finance, and other departments to ensure comprehensive compliance coverage • Maintain up-to-date knowledge of industry best practices and regulatory developments • Manage incoming security assessments from clients and ensure timely responses • Review and assess vendors within the contracting platform to ensure compliance with company standards • Oversee and maintain risk register, ensuring timely resolutions of open risks • Ensure that strategic information security and risk guidance is provided to third-party suppliers in accordance with internal frameworks and ensure compliance with enterprise and/or client required controls • Coordinate with stakeholders, subject matter experts, and external regulators with enterprise incident management, including the identification, reporting, control, and recovery of incidents • Work with stakeholders to ensure that availability of information is considered in Business Continuity and Disaster Recovery planning • Coordinate with IT leadership on IT/DR plan development and facilitate tabletop exercises • Participate in the Information Security Steering Counsel and provide guidance to non-technical members of the council to ensure all members’ effectiveness • Build sound, collaborative business relationships across the enterprise to enable a strong understanding and close alignment with business needs, direction, and risk appetite • Foster continuous improvement of enterprise’s information security and privacy compliance through accurate, timely and effective metrics and corrective action programs • Ability to plan, scope and estimate work effort to produce high quality deliverables in time/on budget • Perform other related duties as assigned

Aston Carter is looking to hire a Support Coordinator. This position offers remote flexibility with an industry leading company! Job Description: The Investigator Support Coordinator is responsible for the communication and support of investigative sites including managing incoming and/or outgoing telephone contact. The coordinator will also resolve accession holds as assigned by working with sites project management and data revision personnel. The coordinator will provide results to site staff by telephone or fax. - Notifying investigator sites sponsors and affiliates of laboratory results sponsor determined flags and test cancellations as defined in the Statement of Work SOW - Monitoring tracking and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays - Updating the database with appropriate information and informing personnel of additional testing needs. - Supporting sites and sponsor with project related questions via phone and email - Effective and timely adherence to management communications meetings and Standard Operating Procedures SOP - Assisting and supporting in the implementation of global processes and procedures - Tracking and reporting metrics as determined by management in the agreed timelines - Documenting all service failures resolving and escalating to management when appropriate resolution is incomplete - Acting as a liaison for both internal and external clients - Communicating investigator site needs when new policies or procedures are discussed - Instilling a culture where patient safety is top priority - Promptly addresses patient safety issues and escalates as needed for resolution - Ensuring the investigators needs are explored prior to implementation of new processes and procedures Skills & Qualifications: - Fluency in English Spanish - Ability to work 10am - 7pm EST shift - Ability to work 1 Saturday a Month - Strong job tenure (need 1 year in each role, prefer no more than 3 jobs in 5 years) - Customer service skills - Self-motivated with strong verbal skills - Attention to detail and good organizational skills If interested please apply below! Job Type & LocationThis is a Contract position based out of Indianapolis, IN. Pay and BenefitsThe pay range for this position is $21.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 31, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.