• Providing Escalation Support to resolve issues that were unable to bring to resolution by lower support tiers • Analyzing software issues and work closely with R&D and PM to prioritize and schedule their fixes • Representing the organization as an SME/Technical Lead in internal and external correspondence • Managing partners integration and Beta Support • Participating in our on call schedule (~2 occurrences per quarter)

Company Description At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. Job Description The System Support Analyst I serves as the primary technical resource for InteleShare customers, ranging from major hospital networks to small radiology facilities. This remote position operates on a night shift schedule providing real-time technical support through substantial phone interaction and direct customer engagement. The role ensures InteleShare software is properly configured and operating effectively at all times, delivering timely resolution of technical issues while maintaining exceptional service levels and customer satisfaction. Key Responsibilities The System Support Analyst is accountable for delivering expert technical support and ensuring optimal system performance through the following priorities: - Provide responsive technical support by addressing customer problems via phone and portal, actively monitoring client sites, and resolving cases in a timely manner while managing and exceeding customer expectations through excellent service delivery. - Diagnose and resolve complex technical issues by analyzing root causes and troubleshooting challenging problems relating to software applications, Windows operating systems, SQL Server databases, and related technologies to restore system functionality and minimize downtime. - Maintain comprehensive documentation by logging all incidents and problems within ServiceNow ticketing system, ensuring accurate records that support knowledge sharing and continuous improvement of support operations. - Configure and deploy software solutions by installing and configuring InteleShare software to assist in customer deployments, editing configuration files, and ensuring systems meet customer operational requirements. - Ensure service level compliance by prioritizing work based on service level agreements (SLAs), escalating incidents beyond current skill set to appropriate teams, and consistently meeting or exceeding Support specifications. - Contribute to knowledge management by participating in knowledge sharing activities, publishing Knowledge Base articles, and supporting ad hoc projects to improve InteleShare support operations. - Availability to work Monday-Friday 7am-4pm Eastern time Qualifications Qualifications & Experience - Minimum 1-2 years of experience in Windows administration and technical customer support - Excellent knowledge of Microsoft Windows operating systems for both servers and workstations - Demonstrated customer service excellence with strong client-facing skills - Excellent verbal and written communication skills in English or equivalent - Strong problem-solving and analytical abilities with high attention to problem description, detail, and impact - Proven ability to work effectively under pressure in a client-facing environment - Ability to work remotely using secure connections, phone, and remote desktop-sharing tools Preferred Qualifications & Special Requirements - Experience running queries in SQL databases - Knowledge of Linux operating systems - Excellent knowledge of Mac OS - Experience with SaaS or cloud environments - Experience in medical or research environments, including familiarity with DICOM, HL7, HIPAA, Healthcare IT (HIT), medical imaging systems, PACS (Picture Archiving and Communication System), or RIS (Radiology Information System) Travel Requirements - N/A This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time.  Additional Information All your information will be kept confidential according to EEO guidelines. Applicants may be required to complete an online technical and/or personality assessment as part of your application. #LI-REMOTE Intelerad uses SmartRecruiters’ platform, which includes optional AI-assisted features (such as Winston Match, Screen, and Companion) to help our Talent Acquisition team streamline and enhance parts of the recruitment process. These tools are designed to support, not replace, human judgment and decision-making. All hiring decisions are ultimately made by our recruiters and hiring leaders. To learn more about how SmartRecruiters uses AI within its system and how it complies with applicable regulations, please review SmartRecruiters’ AI Addendum. https://www.smartrecruiters.com/legal/artificial-intelligence-addendum/ The base pay for this position ranges from $27-32 per hour within any geographic market in the USA. Pay may vary depending on job-related knowledge, skills, and experience. Intelerad is a total compensation company. Pay is dependent on the position offered. Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits. Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.   Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment - Compensation: USD 27.00 - USD 32.00 - hourly

Role Description VytlOne (formerly Maxor National Pharmacy Services) is seeking a highly competent, reliable, customer-focused full time Pharmacy Support Specialist. This position will be responsible for meeting all pharmacy operations support needs of the pharmacies within the company including: - Managing training projects and documentation development for assigned applications. - Monitoring helpdesk and equipment needs. - General operations support. - Developing and implementing strategic initiatives to enable employees to develop competence in the use of computer software and systems utilized by both clinical and non-clinical employees. - Maintaining positive relationships with pharmacy staff, clinical, management, or hospital staff as an “ambassador” of VytlOne. Qualifications - High School Diploma/GED, some college coursework preferred. - PTCB (Pharmacy Technician Certification) required. - Minimum of 4 years of Pharmacy experience required. - Previous pharmacy system training experience preferred. Requirements - Detail oriented, able to work independently, and possess solid self-motivation skills. - General knowledge of pharmacy principles, practices, procedures, pharmaceutical generic and trade names, general mathematics, personal computers. - Ability to use a computer to assess patient/drug information systems. - Effective oral and written communication skills. - Ability to work with close attention to detail and minimal errors. - Ability to type with speed and accuracy. - Working knowledge of desktop computers, including Windows applications. - Excellent critical thinking and problem-solving skills. - Experience typing prescriptions required. - Ability to assess needs related to pharmacy practices and systems and training programs and materials. - Leadership skills to effectively direct trainees and evaluate comprehension and application of subject material. - Ability to react positively to change and lead new developments in training. - Must maintain current Pharmacy Technician Certification and State Registration (if applicable). - Strong planning and organizational skills. - Scheduling experience for less than 20 employees. - Experience in managing inventories. - Ability to develop and implement employee competency procedures. - Knowledge of pharmacy accreditation and certification requirements such as ACHC and URAC Specialty Pharmacy Accreditation. Benefits - Positive, high energy work culture. - Fantastic team members. - Growing pharmacy company with opportunity for real career advancement. - Comprehensive mental health and wellbeing resources. - Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including $850 individual annual medical deductible, $25 office visit copays, low biweekly premiums. - Company paid basic life/AD&D, short-term and long-term disability insurance. - Rx, dental, vision, short-term disability, and FSA. - Employer-matched 401k Plan. - Industry Leading PTO Plan and MORE!

Our mission: Are you a motivated Professional Services / Support Engineer who wants to make an impact by helping organizations design, deploy, and operate reliable DNS infrastructure?At PowerDNS, part of the Open-Xchange company, we help telcos, enterprises, and internet infrastructure providers run critical DNS services that power the global internet. Our software is used by organizations around the world to deliver reliable, scalable, and secure DNS platforms. Your background: We are looking for a candidate who combines deep technical expertise with a service-oriented mindset. - Deep understanding of DNS functions and deployments across a variety of environments. - Experience with commonly used technologies in the ecosystem such as Ansible, Helm, Linux, Kubernetes, AWS, GCP, and similar tools. - Strong verbal and written communication skills, with Spanish fluency strongly preferred and English fluency required. - Proactive mindset to identify issues early and drive thoughtful, effective solutions. - Collaborative team-oriented approach with enthusiasm for sharing knowledge, learning from others, and creating documentation. - Comfortable working in a remote-first environment with multicultural teams across different time zones. - Bonus: Knowledge of the function and use of PowerDNS products and/or related software. This is what you get at Open-Xchange: - The flexibility to work 100% remotely ensures a work environment that suits you best. - Flexible working hours that allow you to successfully combine your home and family responsibilities with work, while aligning with US-compatible working hours and ensuring availability to pick up support tickets within our SLA. - Getting together in-person for workshops and fun team events in the US and Europe. - Time off to volunteer – and mental health support when you need it. - We provide financial relief by offering a subsidy for ergonomic chairs and desks. - We can discuss further location-related benefits together in an initial talk. Join the team: Join us in our fight for an open internet and deliver added value! Click “Apply now” to submit your application. Discover what Open-Xchange offers you: - We work in a non-hierarchical organization that empowers everyone to take responsibility, stay focused, and contribute directly to the company’s success and customer value. - We value expertise and continuous professional development. Our professionals work closely with experienced colleagues, take ownership of their work, and continuously expand their skills. - Openness and diversity are core to OX. Different perspectives, backgrounds, and ways of thinking strengthen our collaboration and help us see the bigger picture. Your contact person: Reach out to Justin (recruiting@open-xchange.com) from the People Team. He will be able to discuss current opportunities and tell you more about our exciting vision and mission @OX. Your team: As a Professional Services / Support Engineer for PowerDNS, you'll play a critical role in bridging the gap between our technical solutions and customer success. You'll be responsible for the full lifecycle of customer engagement, from design to delivery to troubleshooting and incident resolution. Your new job: - Provide expert guidance through network design, implementation, deployment, monitoring, and migration services and training, covering both single-site and multi-site configurations. - Solve complex challenges by handling troubleshooting, incident management, and resolution of open PowerDNS customer support tickets. - Facilitate solutions through effective communication with customers and other stakeholders to enable workarounds when necessary and ensure smooth operations. - Collaborate across teams in close cooperation with members of the PowerDNS Americas cell and colleagues from other PowerDNS cells to continuously improve our products, services, and working environment. - Build relationships as a technical resource for both internal teams and customers during projects, fostering strong, long-term partnerships. - Drive product evolution through communication with customers and PowerDNS product managers to share feedback and feature requests that help shape the future of our software. This is the tech stack you'll be working with: