Role Description VytlOne (formerly Maxor National Pharmacy Services) is seeking a highly competent, reliable, customer-focused full time Pharmacy Support Specialist. This position will be responsible for meeting all pharmacy operations support needs of the pharmacies within the company including: - Managing training projects and documentation development for assigned applications. - Monitoring helpdesk and equipment needs. - General operations support. - Developing and implementing strategic initiatives to enable employees to develop competence in the use of computer software and systems utilized by both clinical and non-clinical employees. - Maintaining positive relationships with pharmacy staff, clinical, management, or hospital staff as an “ambassador” of VytlOne. Qualifications - High School Diploma/GED, some college coursework preferred. - PTCB (Pharmacy Technician Certification) required. - Minimum of 4 years of Pharmacy experience required. - Previous pharmacy system training experience preferred. Requirements - Detail oriented, able to work independently, and possess solid self-motivation skills. - General knowledge of pharmacy principles, practices, procedures, pharmaceutical generic and trade names, general mathematics, personal computers. - Ability to use a computer to assess patient/drug information systems. - Effective oral and written communication skills. - Ability to work with close attention to detail and minimal errors. - Ability to type with speed and accuracy. - Working knowledge of desktop computers, including Windows applications. - Excellent critical thinking and problem-solving skills. - Experience typing prescriptions required. - Ability to assess needs related to pharmacy practices and systems and training programs and materials. - Leadership skills to effectively direct trainees and evaluate comprehension and application of subject material. - Ability to react positively to change and lead new developments in training. - Must maintain current Pharmacy Technician Certification and State Registration (if applicable). - Strong planning and organizational skills. - Scheduling experience for less than 20 employees. - Experience in managing inventories. - Ability to develop and implement employee competency procedures. - Knowledge of pharmacy accreditation and certification requirements such as ACHC and URAC Specialty Pharmacy Accreditation. Benefits - Positive, high energy work culture. - Fantastic team members. - Growing pharmacy company with opportunity for real career advancement. - Comprehensive mental health and wellbeing resources. - Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including $850 individual annual medical deductible, $25 office visit copays, low biweekly premiums. - Company paid basic life/AD&D, short-term and long-term disability insurance. - Rx, dental, vision, short-term disability, and FSA. - Employer-matched 401k Plan. - Industry Leading PTO Plan and MORE!

Our mission: Are you a motivated Professional Services / Support Engineer who wants to make an impact by helping organizations design, deploy, and operate reliable DNS infrastructure?At PowerDNS, part of the Open-Xchange company, we help telcos, enterprises, and internet infrastructure providers run critical DNS services that power the global internet. Our software is used by organizations around the world to deliver reliable, scalable, and secure DNS platforms. Your background: We are looking for a candidate who combines deep technical expertise with a service-oriented mindset. - Deep understanding of DNS functions and deployments across a variety of environments. - Experience with commonly used technologies in the ecosystem such as Ansible, Helm, Linux, Kubernetes, AWS, GCP, and similar tools. - Strong verbal and written communication skills, with Spanish fluency strongly preferred and English fluency required. - Proactive mindset to identify issues early and drive thoughtful, effective solutions. - Collaborative team-oriented approach with enthusiasm for sharing knowledge, learning from others, and creating documentation. - Comfortable working in a remote-first environment with multicultural teams across different time zones. - Bonus: Knowledge of the function and use of PowerDNS products and/or related software. This is what you get at Open-Xchange: - The flexibility to work 100% remotely ensures a work environment that suits you best. - Flexible working hours that allow you to successfully combine your home and family responsibilities with work, while aligning with US-compatible working hours and ensuring availability to pick up support tickets within our SLA. - Getting together in-person for workshops and fun team events in the US and Europe. - Time off to volunteer – and mental health support when you need it. - We provide financial relief by offering a subsidy for ergonomic chairs and desks. - We can discuss further location-related benefits together in an initial talk. Join the team: Join us in our fight for an open internet and deliver added value! Click “Apply now” to submit your application. Discover what Open-Xchange offers you: - We work in a non-hierarchical organization that empowers everyone to take responsibility, stay focused, and contribute directly to the company’s success and customer value. - We value expertise and continuous professional development. Our professionals work closely with experienced colleagues, take ownership of their work, and continuously expand their skills. - Openness and diversity are core to OX. Different perspectives, backgrounds, and ways of thinking strengthen our collaboration and help us see the bigger picture. Your contact person: Reach out to Justin (recruiting@open-xchange.com) from the People Team. He will be able to discuss current opportunities and tell you more about our exciting vision and mission @OX. Your team: As a Professional Services / Support Engineer for PowerDNS, you'll play a critical role in bridging the gap between our technical solutions and customer success. You'll be responsible for the full lifecycle of customer engagement, from design to delivery to troubleshooting and incident resolution. Your new job: - Provide expert guidance through network design, implementation, deployment, monitoring, and migration services and training, covering both single-site and multi-site configurations. - Solve complex challenges by handling troubleshooting, incident management, and resolution of open PowerDNS customer support tickets. - Facilitate solutions through effective communication with customers and other stakeholders to enable workarounds when necessary and ensure smooth operations. - Collaborate across teams in close cooperation with members of the PowerDNS Americas cell and colleagues from other PowerDNS cells to continuously improve our products, services, and working environment. - Build relationships as a technical resource for both internal teams and customers during projects, fostering strong, long-term partnerships. - Drive product evolution through communication with customers and PowerDNS product managers to share feedback and feature requests that help shape the future of our software. This is the tech stack you'll be working with:

• Investigate complex technical issues across frontend, backend services, APIs, integrations, and database layers • Analyze logs and system behaviors to reproduce bugs and identify root causes • Translate technical findings (logs, stack traces, payloads) into clear, actionable engineering context • Escalate validated findings to Development with reproducible evidence and investigation clarity • Collaborate closely with Engineering and Product teams • Maintain strong learning agility across multiple evolving product environments • Communicate clearly and confidently with customers during active investigations • Contribute to Root Cause Analysis (RCA) initiatives and long-term issue prevention

Role Description We are looking for a Technical Customer Support Engineer (L1/L2) to support our customers by troubleshooting technical issues, resolving common problems, and investigating more complex product-related incidents. In this role, you will act as both Tier 1 and Tier 2 support , working directly with customers through our ticketing system (primarily Zendesk) while collaborating closely with engineering and platform teams to ensure timely issue resolution. What you’ll be responsible for? - Serve as the first point of contact for customer technical issues via email, phone, and web forms - Diagnose and resolve Tier 1 and Tier 2 support issues , including account access, configuration, connectivity, and product functionality problems - Guide customers through step-by-step troubleshooting using runbooks and knowledge base resources - Investigate more complex product issues and gather diagnostic information before escalation - Document issues clearly in the ticketing system, including reproduction steps, error messages, and troubleshooting history - Escalate unresolved or critical issues to engineering or SRE teams with full technical context - Maintain clear and professional communication with customers throughout the resolution process - Contribute to improving knowledge base articles and troubleshooting documentation Qualifications - 3+ years of experience in technical customer support, technical support engineering, or helpdesk roles - Hands-on experience with ticketing systems such as Zendesk, Freshdesk, ServiceNow, or Jira Service Management - Familiarity with authentication and access management , including password resets, 2FA/MFA, and Single Sign-On (SSO) - Basic understanding of Identity and Access Management (IAM) concepts and tools such as Okta, Azure AD, Google Cloud Identity, or OneLogin - Experience supporting common collaboration tools such as Google Workspace and Slack - Upper-intermediate or higher English level Benefits - 20 fully paid business days of vacation - 15 fully paid sick leaves - 11+ fully paid public holidays - Compensation for health insurance and sport club membership - Ability to work from home or remotely