• Serve as the primary point of contact for assigned Bronze-tier accounts throughout the customer lifecycle, from onboarding through renewal • Build and maintain strong relationships with client stakeholders, ensuring alignment on goals, expectations, and value delivery • Proactively identify and mitigate churn risks, escalating issues and coordinating internally as needed • Own the renewal process for assigned accounts, ensuring timely, well-managed contract renewals • Review account performance data and reports, translating insights into clear, relevant guidance for clients • Respond to and resolve client questions or concerns in a professional, timely, and empathetic manner • Maintain accurate and up-to-date account information in the CRM, including notes, call logs, risks, and opportunities • Collaborate cross-functionally with other internal teams to resolve issues and support client success • Continuously build knowledge of SupportNinja’s solutions, services, and operating model through training and ongoing learning • Act as a subject matter expert on each client’s unique business model, industry challenges, and internal goals to ensure our BPO solutions are driving genuine ROI and strategic value.

• Develop and execute territory-specific business plans aligned with EMEA goals, targeting Data Center growth. • Identify, build, and grow relationships with key accounts and defined channel/kitting partners across Europe. • Collaborate with country sales reps and cross-functional teams (Marketing, Technical, Supply Chain) to facilitate initial orders, demand planning, and customer support. • Represent 3M’s EMD portfolio, articulating value propositions and application benefits. • Conduct product demonstrations and training for internal teams, customers, and partners; mentor peers and junior sales staff as a subject matter expert. • Maintain accurate account and opportunity data in CRM systems and ensure timely reporting of forecasts, pipeline status (SFDC), and market intelligence. • Monitor market trends, competitor activities, and customer feedback; stay current on product knowledge and sales techniques to refine strategy.

Role Description As a Named Accounts Manager, you will: - Drive direct sales engagements into a set of Named Accounts within your assigned territory. - Create and implement territory plans to achieve deployments of Fortinet solutions to a set of assigned, existing accounts and new logo prospects, within your assigned territory. - Develop executive relationships with key buyers and influencers and leverage these relationships to achieve quarterly sales goals. - Coordinate with internal teams to deliver winning contract bids, proposals, RFI/RFP responses, and Statements of Work. - Negotiate terms of business with clients to achieve mutually beneficial results and long-term partnerships. - Build and promote the Company’s position as the worldwide leader in Unified Threat Management. Qualifications - Experienced Sales professional with an expert understanding of the technology business sector. - Previous experience designing business plans and market strategies to increase sales. - Experience in selling solutions. - Track record of meeting or exceeding sales quotas. - Excellent presentation skills for different audiences. - Excellent written and verbal communication skills. - Ability to move deals through the selling cycle. - Motivated, proactive, and results-oriented mindset. - Candidates who excel in dynamic, fast-paced environments. - Previous experience in network security and familiarity with technologies such as VPN, Firewall, Anti-Virus, Anti-Spam, Intrusion Prevention, and Content Filtering. Benefits - Supportive work environment. - Competitive Total Rewards package to support overall health and financial well-being. - Challenging, enjoyable, and rewarding career journey. Company Description Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. - Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. - Fortinet ranks number one in the most security appliances shipped worldwide. - More than 500,000 customers trust Fortinet to protect their businesses.

• Manage portfolio to meet and exceed sales and productivity goals with all products • Assist dealers in maximizing the financial opportunity of the program through a customized action plan • Drive service advisor effectiveness, training, and overall retail strategies through coaching and training to maximize the business opportunity across all products • Collaborate with the Service Manager, Parts Manager, and other dealer stakeholders to determine product screen, inventory levels, and set competitive pricing to meet business objectives • Develop and maintain consistent monthly contact schedule with dealers • Manage all activity tracking and account information in Salesforce • Maintain knowledge of current industry trends and share best practices across the team and the dealership network to support continuous improvement.