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Account Manager
Location
Ireland
Posted
75 days ago
Salary
€60K / year
Seniority
Senior
Job Description
Account Manager
SupportNinja
• Serve as the primary point of contact for assigned Bronze-tier accounts throughout the customer lifecycle, from onboarding through renewal • Build and maintain strong relationships with client stakeholders, ensuring alignment on goals, expectations, and value delivery • Proactively identify and mitigate churn risks, escalating issues and coordinating internally as needed • Own the renewal process for assigned accounts, ensuring timely, well-managed contract renewals • Review account performance data and reports, translating insights into clear, relevant guidance for clients • Respond to and resolve client questions or concerns in a professional, timely, and empathetic manner • Maintain accurate and up-to-date account information in the CRM, including notes, call logs, risks, and opportunities • Collaborate cross-functionally with other internal teams to resolve issues and support client success • Continuously build knowledge of SupportNinja’s solutions, services, and operating model through training and ongoing learning • Act as a subject matter expert on each client’s unique business model, industry challenges, and internal goals to ensure our BPO solutions are driving genuine ROI and strategic value.
Job Requirements
- 3+ years of experience in Account Management, Customer Success, or a related client-facing role
- Experience in the BPO, outsourcing, or professional services industry strongly preferred
- Demonstrated success in retaining and growing customer accounts
- Strong written and verbal communication skills, with the ability to set clear expectations and navigate difficult conversations
- Proven ability to manage multiple accounts and priorities simultaneously
- Strong problem-solving, critical thinking, and organizational skills
Benefits
- Competitive compensation
- Medical, dental and vision insurance
- Paid time off
- Birthday leave
- Opportunities for skills training and personal and professional development
- Employee Referral Program
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