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SupportNinja logo
SupportNinja

Showing the world a better way to outsource.

Account Manager

Account ManagerSalesFull TimeRemoteSeniorTeam 1,001-5,000Since 2015H1B No SponsorCompany SiteLinkedIn

Location

Ireland

Posted

75 days ago

Salary

€60K / year

Seniority

Senior

3 yrs expEnglish

Job Description

Account Manager

SupportNinja

• Serve as the primary point of contact for assigned Bronze-tier accounts throughout the customer lifecycle, from onboarding through renewal • Build and maintain strong relationships with client stakeholders, ensuring alignment on goals, expectations, and value delivery • Proactively identify and mitigate churn risks, escalating issues and coordinating internally as needed • Own the renewal process for assigned accounts, ensuring timely, well-managed contract renewals • Review account performance data and reports, translating insights into clear, relevant guidance for clients • Respond to and resolve client questions or concerns in a professional, timely, and empathetic manner • Maintain accurate and up-to-date account information in the CRM, including notes, call logs, risks, and opportunities • Collaborate cross-functionally with other internal teams to resolve issues and support client success • Continuously build knowledge of SupportNinja’s solutions, services, and operating model through training and ongoing learning • Act as a subject matter expert on each client’s unique business model, industry challenges, and internal goals to ensure our BPO solutions are driving genuine ROI and strategic value.

Job Requirements

  • 3+ years of experience in Account Management, Customer Success, or a related client-facing role
  • Experience in the BPO, outsourcing, or professional services industry strongly preferred
  • Demonstrated success in retaining and growing customer accounts
  • Strong written and verbal communication skills, with the ability to set clear expectations and navigate difficult conversations
  • Proven ability to manage multiple accounts and priorities simultaneously
  • Strong problem-solving, critical thinking, and organizational skills

Benefits

  • Competitive compensation
  • Medical, dental and vision insurance
  • Paid time off
  • Birthday leave
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program

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