• Manage a portfolio of 450+ customer accounts • Provide back up for other collectors on delinquent accounts as needed • Process AR reporting for Sales/Operations and Accounting • Assist customers with questions about their account • Provide documents to customers upon request (statements/invoices) • Transmit credit card and electronic payments as received • Process and mail month-end statements • Monitor credit limits and release orders • Maintain accurate and up to date collection notes • Perform other related duties as required

Come build your career. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 48,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job: As a Collections Specialist, you’ll be part of our Financial Services team working as a remote employee. You’ll get to: - Review post-charge off accounts for disposition and present planned collection action recommendations to management for resolution. - Contact account holders to arrange payment, payment plans, or settlement of accounts in accordance with parameters set by the business. - Recommend collection accounts for assignment to Collection/Legal, including review of documentation to ensure a complete set of documents and supporting information is provided for maximum recovery. - Prepare accounts for placement and provide required documentation to support account placement. - Document collection attempts and activities in Salesforce or other repositories as requested. - Use commercially reasonable collection tactics to resolve accounts assigned to them. - Uphold integrity, discretion, and respect for confidential information at all times. The Person: You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have: - Consumer collections experience is required - Exceptional customer service experience. - Ability to understand and provide accurate and timely resolutions to customer questions and/or problems. - Strong analytical ability required to gather and interpret data in situations where the problems are moderately complex. - Able to prioritize duties and effectively manage time; strong organization skills. - Effective at performing detail-oriented tasks. - Exceptional written and verbal communication skills to manage across functions at various levels. - Self-motivated individual with the desire to succeed. - Proficiency with word processing and Excel spreadsheet software programs. - Knowledge of FDCPA is a must. The Details: You’ll receive a competitive salary and a great benefits plan, including: - Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being. - Discounts on Stanley Black & Decker tools and other partner programs. And More: We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to: - Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. - Learn: Have access to a wealth of learning resources, including our digital learning portal. - Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences. - Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices. What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us! #LI-ZN #LI-Remote About Us: Stanley Black & Decker Corporation is the largest tool manufacturer in the world. Our industrial businesses serve customers whose primary market drivers are automotive repair and industrial production. We cover military, mining, transit, agriculture, energy, aviation, and manufacturing, to start. Our industrial tool businesses build the tools that build your world. We are capable of bringing the strength of the world’s largest tool company to provide multi-platform solutions to the industrial and automotive repair industry. We believe we can make this happen and we would like you to be a part of our mission. As a global leader, Stanley Black & Decker can bring together the best in science, technology, business and human resources to continue to grow and succeed in our market. We Don’t Just Build The World, We Build Innovative Technology Too. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. Who We Are We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. Benefits & Perks You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners. What You’ll Also Get Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths. Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too. Purpose-Driven Company: You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices. EEO Statement: All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic. If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password. Know Your Rights: Workplace discrimination is illegal (eeoc.gov)

• Support the collections process, working to resolve client payment issues and protect the financial assets of the organization. • Review documents and filings, assess credit histories and reports, collect and process data on existing and prospective customers, and process credit applications. • Follow all applicable organization and compliance rules regarding credit and collection processes.

Identify and resolve payment recovery issues through effective provider outreach, collaborate with finance teams on discrepancies, and maintain documentation of recovery actions while adhering to internal policies and regulatory requirements.