Identify and resolve payment recovery issues through effective provider outreach, collaborate with finance teams on discrepancies, and maintain documentation of recovery actions while adhering to internal policies and regulatory requirements.

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The University of Miami/UHealth Central Business Office has an exciting opportunity for a full-time Medical Collector to work in Miami, FL. The Medical Collector ensures that patient accounts are efficiently collected upon in compliance with applicable laws and regulations. Further, the Medical Collector is in charge of all duties related to the billing and collection activities of accounts receivable. CORE JOB FUNCTIONS - Coordinates the resolution of patient accounts and verifies patient’s demographic and insurance information. - Reviews and monitors reimbursements due, and determines appropriate collection methods and account follow-up procedure. - Pursues insurance carries by placing phone calls, documenting work performed, and setting safeguards to ensure that payments are received. - Prepares monthly report for account receivables and other items assigned. - Reviews benefit explanations from insurance companies and takes proper actions to request adjustments or refunds when applicable. - Identifies trends and any problems with particular payors and reports findings to supervising staff. - Responds to over-the-phone and in-person inquiries from patients and insurance carriers. - Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS - High School diploma or equivalent require - Minimum 1 year of relevant experience required - General knowledge of office procedures and operations. - Ability to communicate effectively in both oral and written form. - Skill in completing assignments accurately and with attention to detail. - Knowledge of generally accepted accounting procedures and principles. Any relevant education, certifications and/or work experience may be considered. #LI-NN1 The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff

• Contact all members with delinquent accounts that are more than 60 days past due. • Effectively manage assigned portfolio and make charge-off, repossession, and foreclosure recommendations. • Assist members in restoring their good standing status with the Credit Union. • Review and document status of accounts and initiate telephone contact on delinquent loans. • Prepare correspondence on delinquent accounts requiring special handling. • Establish and monitor payment plans whenever possible. • Pull Credit Bureau reports when necessary. • Achieve assigned goals monthly.

Position Summary: The Default Servicing Specialist is responsible for managing a portfolio(s) of delinquent consumer loans with a primary focus on loss mitigation. The specialist provides empathetic, informed guidance to borrowers, ensures full compliance with federal/state regulations and investor requirements, and collaborates with cross‑functional Primis teams through virtual channels. Essential Functions Delinquency & Default Management - Proactively monitor a portfolio of past‑due accounts using Primis servicing technology and digital workflow tools. - Conduct borrower outreach via phone, email, and secure digital communication channels where applicable. - Review account data, collateral information, and borrower circumstances to determine resolution paths. - Generate required default letters and disclosures through approved servicing channels. - Maintain thorough digital documentation aligned with Primis standards and regulatory expectations. Loss Mitigation Responsibilities - Educate borrowers on available loss mitigation options and guide them through remediation process. - Collect, review, and analyze financial documents submitted to determine appropriate remediation path. - Submit and track loss mitigation documentation in accordance with loss mitigation and default servicing procedures. - Communicate decisions clearly both internally and externally utilizing required compliance scripts and timelines. Regulatory & Compliance - Adhere to all federal, state, investor, and CFPB servicing guidelines. - Protect customer information with strict encryption practices appropriate for remote work. - Participate in virtual audits, QC reviews, and compliance training sessions when applicable. - Ensure all digital communications meet documentation and regulatory standards. - Regular, reliable, and predictable attendance. Marginal Functions Customer Experience - Provide compassionate and clear support to borrowers facing financial challenges. - Use remote tools effectively to create a smooth, efficient borrower experience. - Demonstrate Primis’s commitment to making banking simpler—even in difficult circumstances. Reporting & Remote Workflow Management - Maintain accurate tracking of delinquency stages, loss mitigation pipelines, and borrower status using remote dashboards and reporting tools. - Share trends, risks, and insights with management through virtual meetings and reports. - Participate actively in remote team check‑ins, standups, and performance discussions. Other Functions - Maintain compliance with and adhere to all state and federal regulations and Bank policies and procedures, including, but not limited to Bank Secrecy Act, SAR, CTR, FACT ACT, Community Reinvestment Act, EEO, and fair employment practices. - All other duties as assigned. Minimum Educational & Experience Requirements - 1 year experience in loan servicing, collections, default management, or loss mitigation. - Strong understanding of consumer and/or mortgage products and relevant regulations. - Ability to accurately analyze financial documents and borrower hardship information. Minimum Skill Requirements - Excellent remote communication skills—phone, email, and digital platforms. - Detail‑oriented with strong organizational abilities in a remote work environment. - Proficiency with loan servicing systems and Microsoft Office - Self‑Management & Accountability - Digital Communication - Cybersecurity Awareness - Adaptability - Team Collaboration Physical Demands In terms of an 8-hour workday, “occasional” equals 1% to 33%, “frequent” equals 34% to 66% and “continuous” equals 67% to 100%. However, some duties are performed monthly, annually or sporadically throughout the year and are essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position, if the accommodation does not impose an undue hardship that would require significant difficulty or expense. - Continuous stationary position, particularly, but not limited to, at a desktop computer - Continuous repetitive use of hands/arms; particularly concerning to typing, writing, phone & computer use - Continuous communication: verbal and written, in-person, phone and electronic Work Environment - Remote