• Monitor and manage software license compliance across multiple vendors (e.g., Microsoft, VMware, Adobe, Citrix) • Ensure alignment with contractual terms and internal usage policies • Coordinate internal audits and support vendor audits with accurate license data • Track license entitlements, deployments, and usage throughout the software lifecycle • Maintain up-to-date records in software asset management tools (e.g., ServiceNow, Flexera, Snow) • Work with IT operations to identify underused or overutilized assets for optimization • Support license procurement and renewal processes in collaboration with procurement and legal teams • Interpret complex license agreements and advise on best practices for use • Liaise with vendors and resellers for quotes, renewals, true-ups, and support escalations • Prepare usage reports, license position summaries, and compliance dashboards • Recommend cost-saving opportunities by identifying redundant or unused licenses • Support internal chargeback processes for license usage reporting • Contribute to the refinement and automation of software license tracking processes • Assist in developing standard operating procedures and knowledge base documentation.

• Assist in onboarding newly assigned properties by inputting data into Rent Manager and sending introductory communications to tenants. • Manage tenant communication professionally via phone and email, including lease follow-ups, service requests, and general inquiries. • Enter rent rolls, lease renewals, and maintenance-related notes accurately into Rent Manager. • Coordinate with building supers to facilitate unit and boiler access, manage invoice receipts, and support payment processing. • Populate lease templates with rent details, scheduled increases, and relevant regulatory codes; ensure timely delivery to tenants. • Track pending tenant responses, maintain system updates, and deliver accurate reporting for internal use and court submissions.

• Foster strong, enduring relationships with veterinarians, encouraging their professional and personal satisfaction in their roles • Primary point of contact for an average of 20 veterinarians (equating to approximately 8 doctors on-call per day) • Oversee and prioritize calendars, manage doctor schedules, and approve PTO requests • Ensure exceptional service by monitoring appointments, addressing and resolving client concerns, and managing escalations with empathy and efficiency (ex: accidents, injuries, unique client requests, and unusual circumstances) • Occasional partnership with Crematory Relationship Administrator and client to ensure the highest level of care and service for families • Report/present to the Senior Practice Managers any updates or suggestions for standard operating procedures (SOPs) to help ensure quality in operations • Engage in professional cross-functional collaboration to ensure knowledge of systems and processes to appropriately provide front line support to doctors • Update departmental metrics

• Serve as subject matter expert for the Red Cross Aquatics programs • Support content development by reviewing and editing technical texts throughout the product development cycle • Ensure the accuracy and relevancy of the Training Services program content • Assist the Senior Director, Science and Education and Director, Aquatics Programs with ongoing education • Involved in continuing education for Training Services and for review, approval, and quality monitoring of education programs • Support the Scientific Advisory Council Aquatics sub-council as needed • Serve as an internal and external American Red Cross SME / liaison • Coordinate the production and distribution of material • Provide education of staff, instructor, and instructor trainers • Ensure compliance with relevant regulations and industry standards