• Lead strategic, multi-phase programs involving infrastructure modernization, cloud transformation, and enterprise hosting. • Oversee program-level planning, execution, and governance across multiple workstreams and stakeholders. • Partner with leadership, architecture, engineering, and operations teams to deliver business-critical outcomes. • Manage high-complexity projects with broad scope, significant risk exposure, and cross-functional dependencies. • Develop and maintain executive-level dashboards, program roadmaps, and risk mitigation strategies. • Ensure compliance with enterprise governance, security, and regulatory standards. • Facilitate SLT-level communications, steering committee updates, and executive escalations. • Champion continuous improvement, agile adoption, and delivery excellence across the project lifecycle. • Mentor and coach PM3s and junior project managers, fostering a culture of accountability and growth. • Lead enterprise, customer‑facing infrastructure delivery programs with contractual, SLA, and financial accountability. • Ensure predictable, on time delivery of complex infrastructure implementations while driving continuous improvement initiatives.

• Plan, coordinate, and execute refrigeration cooler projects from initiation to completion. • Develop project timelines, budgets, and resource plans. • Ensure projects are delivered on time, within scope, and on budget. • Serve as the go-to expert for technical queries related to PLUMBING. • Provide guidance on system design, component selection, and compliance with industry standards. • Stay updated on the latest trends, technologies, and regulations in PLUMBING. • Collaborate with clients to understand their requirements and provide tailored solutions. • Present project updates, address concerns, and ensure client satisfaction throughout the project lifecycle. • Lead cross-functional teams, including Project Coordinators, technicians, and subcontractors. • Provide mentorship and training to team members to build technical proficiency. • Ensure all installations and repairs meet safety, performance, and regulatory standards. • Conduct inspections, troubleshoot issues, and implement corrective actions as needed. • Maintain accurate records of project progress, budgets, and technical specifications. • Prepare and deliver detailed reports for internal and client review.

Role Description We are seeking a proactive, highly organized and detail-driven Creative Traffic & Project Coordinator to manage and optimize the workflow of our in-house creative and design team. Reporting to the Creative Director (based in Australia), this role is responsible for ensuring creative work flows efficiently from brief to delivery across brand assets, events, campaigns, internal communications, and cross-functional initiatives. You will act as the operational backbone of a global team (spread across APAC, Europe, and the Americas) — aligning stakeholders, external partners, and creatives to keep projects moving smoothly and on time. You’ve worked alongside designers or within a creative environment before, and you understand how to keep creative work progressing without creating friction. Key Responsibilities - Creative Workflow & Traffic Management - Oversee end-to-end workflow across all creative projects. - Review and filter incoming briefs to ensure they are complete, clear, and actionable. - Identify gaps in scope, missing information, and unrealistic timelines — and proactively resolve them. - Manage project timelines, milestones, and deliverables using tools such as Asana, Slack, and Figma. - Monitor team capacity and resource allocation to balance workloads effectively. - Flag risks early and keep stakeholders aligned on priorities and deadlines. - Stakeholder & Agency Coordination - Serve as the central liaison between the creative team, internal and external stakeholders, external agencies, and event partners. - Ensure clear communication and expectation-setting across all parties. - Chase inputs, approvals, and assets to prevent bottlenecks. - Maintain visibility of all active workstreams and provide status updates when required. - Process & Workflow Support - Help maintain and improve briefing processes, templates, and intake systems. - Support the team in adopting new tools and workflows that improve efficiency, including AI-enabled solutions where relevant. - Contribute to refining how we work as the team scales globally. Qualifications - 3-5 years of experience in project coordination, traffic management, workflow coordination, or project management within a creative, brand, marketing, or design environment (agency or in-house). - Proficiency in project management tools such as Asana (or equivalent), and confidence working across collaboration tools like Slack and Figma. - Familiarity with how design and creative teams work. You understand what designers need to do their best work. - Exceptional organizational and communication skills. - Strong ability to prioritize, problem-solve, and anticipate roadblocks. - A proactive mindset and a genuine interest in helping teams work more efficiently. - Willingness to work adjusted hours to support collaboration across global time zones (APAC, Europe, Americas). - Strong written English is essential. Nice to Have - Experience working with global or distributed teams. - Interest in exploring tools and AI workflows that help creative teams work more efficiently. Our Values At Sinch we “Dream Big”, “Win Together”, “Keep it simple” and “Make it Happen”. These values are our foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results. Bring Your Authentic Self to Sinch Here at Sinch we embrace diversity and work to create an inclusive workplace where everyone can thrive. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us. Our Hiring Process We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/ . No matter who you are, we hope you find an exciting path forward - hopefully with us!

• Support the execution and delivery of projects across the organization • Maintain project documentation, coordinating schedules and resources • Track project progress and ensure effective communication among stakeholders • Serve as a liaison between Technician and project team