Role Description We are seeking a highly organized and proactive Executive Assistant / Operations Coordinator to support the CEO and operational activities of the organization. This role is designed to provide meaningful leverage to leadership by taking ownership of administrative, operational, and coordination tasks so that senior leadership can focus on strategy, partnerships, and program development. The ideal candidate is structured, detail-oriented, and technologically confident. They should be comfortable working with modern digital tools, including AI-assisted workflows, and able to help organize systems, communications, and documentation across multiple projects. This role requires someone who combines strong administrative capability with modern digital literacy, including familiarity with tools used in remote organizations such as Wix, Asana, Google Workspace, and Canva. Key Responsibilities - Executive Support - Provide day-to-day executive support to the CEO - Manage inbox, calendars, meeting scheduling, and reminders - Draft and organize emails, communications, and documentation - Assist with follow-ups from meetings and action tracking - Operational Coordination - Support project tracking and operational workflows - Maintain organized documentation, folders, and digital systems - Assist with internal coordination across multiple programs and initiatives - Help ensure operational tasks are completed on schedule - System & Process Support - Maintain and organise project management systems (Asana) - Assist with website updates and content coordination in Wix - Help maintain CRM, data records, and operational databases - Support process improvement and documentation of workflows - Communication & Client Interaction - Communicate professionally with clients, partners, and community members - Assist with responding to enquiries via email and occasionally phone - Support preparation of reports, presentations, and materials - Digital Content & Design Support - Create simple graphics and visual materials using Canva - Assist with preparing presentations, event materials, or online content - Support marketing or program communication tasks when needed - Research & AI Assisted Workflows - Utilize AI tools responsibly to assist with documentation, summaries, and operational efficiency while maintaining human oversight and quality control Qualifications - Proven experience as an Executive Assistant, Operations Assistant, or Administrative Coordinator - Proficiency in Google Workspace (Docs, Sheets, Drive, Gmail, Calendar, Chat) for collaboration, communication, and document management - Experience using Asana or similar project management tools to track tasks, manage projects, and ensure timely completion of deliverables - Hands-on experience with the Wix website platform, including content management and basic website updates - Ability to create visual content using Canva or other graphic design tools to support marketing, presentations, or project materials Requirements - Familiarity with AI productivity tools (e.g. ChatGPT, automation tools, AI writing assistants) - Experience working with Australian organizations or international teams - Experience supporting education programs, training organizations, or community initiatives - Experience with data organization, CRM systems, or operational documentation Work Arrangement & Expectations - This is a remote role that will be set up as an independent contractor engagement - To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”) - Have reliable internet access, technology and backup options

Provide end‑to‑end executive administrative support for the CMO, including complex and dynamic calendar management, prioritization, and proactive identification of conflicts or adjustments needed.

The job profile for this position is Executive Assistant, which is a Band 2 Professional Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. We are looking for an experienced and thoughtful Executive Assistant who thrives in fast-moving, purpose-driven environments. In this role, you will partner closely with the Vice President of Servicing Technology & Product, helping leaders stay focused, connected, and ready for what’s next. You will bring clarity to complexity, confidence to change, and care to every interaction—playing a vital role in how our team delivers meaningful impact at scale. Responsibilities - Act as a trusted strategic partner to the VP by anticipating needs, prioritizing effectively, and enabling strong decision-making in a dynamic environment. - Drive calendar and time management with sound judgment, ensuring focus on the highest-impact work while adapting quickly to changing business priorities. - Orchestrate seamless meetings and events, managing logistics, materials, and follow‑ups so leaders and teams can collaborate at their best. - Support team effectiveness by tracking action items, maintaining organizational resources, and strengthening communication across the Servicing Technology & Product organization. - Lead onboarding and offboarding experiences that help employees and contractors feel welcomed, supported, and set up for success from day one. - Enable productivity by coordinating technology support, equipment, space planning, and supply needs in partnership with internal teams. - Manage special projects and team-wide programs such as offsites, engagement activities, or philanthropic initiatives that strengthen culture and connection. - Draft, edit, and finalize clear, professional communications and presentations that reflect the voice and priorities of senior leadership. - Handle sensitive information with discretion and integrity, modeling trust, accountability, and calm under pressure. Qualifications Required Qualifications - Minimum of 10 years of progressively responsible administrative or executive support experience, including direct support of senior leaders. - Demonstrated ability to work independently, manage competing priorities, and adapt quickly in a fast-paced environment. - Strong judgment and problem-solving skills, with the ability to anticipate needs and think several steps ahead. - Advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook, including complex calendar management. - Excellent written and verbal communication skills, with a professional and approachable style. - Proven experience supporting a virtual or hybrid workforce and using audio, video, and collaboration tools effectively. Preferred Qualifications - Experience supporting executives within large, complex organizations, including Fortune 500 environments. - Bachelor’s degree or equivalent professional experience (degree preferred, not required). - Experience coordinating travel, expenses, and multi-location meetings using corporate tools and systems. - High attention to detail paired with the ability to see the bigger picture and align work to business outcomes. - A growth mindset, positive energy, and a collaborative approach that builds strong relationships across teams. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 33 - 49 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• Front-End Administration & Data Management (30%): • Act as the first point of contact for document collection, ensuring all client files are complete and compliant. • Proactively communicate with clients to bridge "gaps" in information and file all data accurately within the CRM • Portfolio Management & Client Retention (40%): • Manage the existing loan book by monitoring pricing, interest-only expiries, and fixed-rate expiries. • Conduct proactive outreach to ensure every client in the database is contacted at least twice per year, maintaining high retention and satisfaction. • Executive Support & Ad-hoc Operations (30%): • Provide high-level support to the Principal Broker, including requesting valuations and obtaining lender pricing for live deals. • Manage variations and provide critical reminders to the Principal to ensure timely follow-ups on all active opportunities.