At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description U.S. Bank is seeking the position of Senior Software Engineer – ServiceNow in Pleasanton, CA. Essential Responsibilities: The Senior Software Engineer - ServiceNow will create various catalog services for customers and fulfill requests either manually, semiautomated, or complete automated. Configure flow design for business services to accomplish business requirements. Create email templates, email scripts, email notification in order to trigger emails for requestor with respect to events, record insert/update, state complete/cancel. Create scripts including Business Rules, Client Scripts, Script Includes, UI policies and data policies. Configure catalog client scripts, catalog UI policies and actions for catalog services. Manage configuration through update sets and migrate upstream using update source module. Implement REST/SOAP integrations with third party systems. Test and ensure all integrations work in conflict environments after every version upgrade. Track and resolve conflicts in code. Create catalog builder templates for stake holders. Create spokes, credentials using Integration-Hub available on Service-Now platform. Create ATF suites and test case for various services. Create Decision Tables, reusable subflows, and actions. Convert regular catalog services to conversations catalog services. Participate in daily calls, senior developer calls, retrospective calls, peer review calls, and Quarterly Product Planning (QPP) calls. Follow engineering coding best practices and ServiceNow coding best practices. Position may allow working from home within commuting distance of worksite location. Multiple Positions. Basic Qualifications: Requires at least a Bachelor’s degree or foreign equivalent in Business Intelligence and Analytics or Computer Science plus 5 years of progressive post-baccalaureate experience as a ServiceNow consultant, ServiceNow developer or related. Required Skills/Experience: Requires at least a Bachelor’s degree or foreign equivalent in Business Intelligence and Analytics or Computer Science plus 5 years of progressive post-baccalaureate experience as a ServiceNow consultant, ServiceNow developer or related. Must possess 5 years of progressive post-baccalaureate experience with all of the following: (a) ServiceNow development; (b) IT service management development; (c) creating scripts including business rules, client scripts, UI policies, and data policies with ServiceNow; (d) writing catalog client scrips and UI policies to make client-side changes with ServiceNow; (e) migrating code to upstream environments including Quality Analysis and Production using update sets; (f) creating catalog items and added items to categories in ServiceNow; (g) creating templates and email scripts for email notifications using ServiceNow; (h) creating workflows for approval processes in ServiceNow; (i) using access control lists to secure custom tables and applications in ServiceNow; and (j) utilizing all of the following: JavaScript, HTML, and CSS. Position may allow working from home within commuting distance of worksite location. U.S. Bank is subject to and conducts background checks consistent with the regulatory requirements applicable to our industry and operations. Base pay range may vary if an offer is made for work in a different location. Pay Range: $141,751 - $194,500. (#LI-NDI #LI-DNI #LI-DNP #DE-DNP #IND-DNP) - The examination for this position may include additional supplemental questionnaires. Improper or missing responses could affect your application. - This position is not eligible for visa sponsorship. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description U.S. Bank is seeking the position of Senior Software Engineer – ServiceNow in Pleasanton, CA. Essential Responsibilities: The Senior Software Engineer - ServiceNow will create various catalog services for customers and fulfill requests either manually, semiautomated, or complete automated. Configure flow design for business services to accomplish business requirements. Create email templates, email scripts, email notification in order to trigger emails for requestor with respect to events, record insert/update, state complete/cancel. Create scripts including Business Rules, Client Scripts, Script Includes, UI policies and data policies. Configure catalog client scripts, catalog UI policies and actions for catalog services. Manage configuration through update sets and migrate upstream using update source module. Implement REST/SOAP integrations with third party systems. Test and ensure all integrations work in conflict environments after every version upgrade. Track and resolve conflicts in code. Create catalog builder templates for stake holders. Create spokes, credentials using Integration-Hub available on Service-Now platform. Create ATF suites and test case for various services. Create Decision Tables, reusable subflows, and actions. Convert regular catalog services to conversations catalog services. Participate in daily calls, senior developer calls, retrospective calls, peer review calls, and Quarterly Product Planning (QPP) calls. Follow engineering coding best practices and ServiceNow coding best practices. Position may allow working from home within commuting distance of worksite location. Multiple Positions. Basic Qualifications: Requires at least a Bachelor’s degree or foreign equivalent in Business Intelligence and Analytics or Computer Science plus 5 years of progressive post-baccalaureate experience as a ServiceNow consultant, ServiceNow developer or related. Required Skills/Experience: Requires at least a Bachelor’s degree or foreign equivalent in Business Intelligence and Analytics or Computer Science plus 5 years of progressive post-baccalaureate experience as a ServiceNow consultant, ServiceNow developer or related. Must possess 5 years of progressive post-baccalaureate experience with all of the following: (a) ServiceNow development; (b) IT service management development; (c) creating scripts including business rules, client scripts, UI policies, and data policies with ServiceNow; (d) writing catalog client scrips and UI policies to make client-side changes with ServiceNow; (e) migrating code to upstream environments including Quality Analysis and Production using update sets; (f) creating catalog items and added items to categories in ServiceNow; (g) creating templates and email scripts for email notifications using ServiceNow; (h) creating workflows for approval processes in ServiceNow; (i) using access control lists to secure custom tables and applications in ServiceNow; and (j) utilizing all of the following: JavaScript, HTML, and CSS. Position may allow working from home within commuting distance of worksite location. U.S. Bank is subject to and conducts background checks consistent with the regulatory requirements applicable to our industry and operations. Base pay range may vary if an offer is made for work in a different location. Pay Range: $141,751 - $194,500. (#LI-NDI #LI-DNI #LI-DNP #DE-DNP #IND-DNP) - The examination for this position may include additional supplemental questionnaires. Improper or missing responses could affect your application. - This position is not eligible for visa sponsorship. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

• Work with ServiceNow implementation project teams, gathering requirements and drafting user stories. • Provide knowledge in business process and system analysis, design, improvement, and implementation efforts or in translating business process needs into technical requirements. • Provide group facilitation, training, and additional forms of knowledge transfer. • Serve as the key coordinator between customers and multiple project teams

Description ICF is seeking an experienced Senior Service Designer to support federal clients in modernizing services, improving customer experience, and transforming complex, mission-critical systems. In this role, you will work across design, research, policy, operations, and technology to design and implement end‑to‑end service improvements that are human‑centered, feasible within federal constraints, and measurable at scale. Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and also prohibits personal VPN connections. Key Responsibilities: - Collaborate with UX/CX researchers to conduct qualitative and quantitative research with federal customers, frontline staff, and program leaders. - Analyze policy, operational workflows, and legacy systems to understand the full service ecosystem end-to-end. - Develop detailed current-state and future-state service blueprints and journey maps that show how people, processes, data, and technology interact. - Identify friction points and root causes across operations, contact centers, digital interfaces, and backend systems. - Communicate complex systems through clear, actionable visuals and documentation. - Design holistic services that align user needs, agency priorities, compliance requirements, and operational feasibility. - Develop future-state concepts, experience principles, operational recommendations, and implementation of roadmaps. - Prototype service changes including workflows, scripts, task flows, process updates, and policy concepts. - Ensure designs meet federal accessibility (Section 508), equity, privacy, and security standards. - Collaborate with researchers to test concepts with users, validate assumptions, and support iterative improvements. - Partner with product, engineering, and operational teams to ensure solutions are feasible and scalable within federal constraints. - Lead co-creation workshops and working sessions with customers, program offices, IT teams, researchers, operational staff, and policy experts. - Build alignment among diverse stakeholders and support decision-making in complex environments. - Serve as a bridge between research findings, business needs, and technical delivery. - Support rollout planning, sequencing, and change management for large federal programs. - Contribute to executive briefings, playbooks, and long-term service improvement strategies. Required Qualifications: - 7+ years of experience in service design, human-centered design, UX/CX strategy, or systems design. - Bachelor’s degree in design, HCD, service design, UX, behavioral science, anthropology, public policy, psychology, computer science, or related field. - US Citizenship is required by the federal government for this position - Must be able to obtain Public Trust clearance. - MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply. Preferred Qualifications: - Experience working in or with the federal government. - Deep expertise in service blueprinting, journey mapping, systems thinking, and cross-functional facilitation. - Strong communication and storytelling skills, including experience presenting to senior leaders. - Ability to translate complex requirements into clear, actionable service improvements. - Knowledge of 508 accessibility, equity frameworks, and federal digital service standards. - Experience in consulting or professional services. - Familiarity with digital modernization efforts, legacy system transitions, or call center operations. - Comfort using tools such as Figma, Miro/Fig Jam, or similar for prototyping and collaboration. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $119,323.00 - $202,850.00 Nationwide Remote Office (US99)