Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. What you get to do in this role: The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. - Support product sales as a technical and domain expert of a client-facing sales team - Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs - Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues - Provide feedback to product management about product enhancements that can address customer needs and provide additional value - Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team - Stay current on competitive analysis and market differentiation - Support marketing events including executive briefings, conferences, user groups, and trade shows Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 7+ years of pre-sales solution consulting or sales engineering experience - Active CI Poly required - Proficiency with the ServiceNow platform or technical expertise with cloud software solutions - Experience working collaboratively with product management, product marketing, partners, and professional services - Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence - Travel, as necessary FD21 For positions in this location, we offer a base pay of $149,175 - $246,150, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. What you get to do in this role: The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. - Support product sales as a technical and domain expert of a client-facing sales team - Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs - Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues - Provide feedback to product management about product enhancements that can address customer needs and provide additional value - Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team - Stay current on competitive analysis and market differentiation - Support marketing events including executive briefings, conferences, user groups, and trade shows Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 7+ years of pre-sales solution consulting or sales engineering experience - Proficiency with the ServiceNow platform or technical expertise with cloud software solutions - Experience working collaboratively with product management, product marketing, partners, and professional services - Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence - Travel, as necessary For positions in this location, we offer a base pay of $149,175 - $246,150, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is a key contributor to the design, implementation, and optimization of ServiceNow solutions that drive operational efficiency across the organization. You will work closely with business stakeholders, analysts, and development teams to translate complex requirements into scalable, high-impact solutions. The position involves leading discovery sessions, conducting gap analyses, and providing expert guidance on leveraging ServiceNow capabilities to enhance business processes. You will maintain up-to-date knowledge of the ServiceNow platform and its modules, while ensuring solutions meet organizational goals. This is a highly collaborative role, combining technical expertise, problem-solving, and process improvement in a dynamic, supportive environment. Your work will directly influence process standardization, system effectiveness, and organizational performance. - Design and implement business-focused ServiceNow solutions that are efficient, scalable, and aligned with organizational goals. - Partner with Business Analysts, Administrators, and Developers to produce technical specifications, support testing, and develop implementation plans. - Lead or participate in workshops and discovery calls to gather requirements, identify business needs, and improve internal processes. - Conduct gap analyses, document current and future-state processes, and provide guidance on leveraging ServiceNow to optimize operations. - Manage and communicate system requirements to ensure proposed solutions meet stakeholder expectations. - Stay current on ServiceNow updates, features, and best practices, applying knowledge to inform system improvements. - Support special projects and other duties as assigned, providing subject matter expertise and thought leadership. Qualifications - Minimum 3 years of experience in process definition, developing system requirements, documentation, and project artifacts. - Proven analyst experience across multiple ServiceNow modules, including Field Service Management, Customer Service Management, Technology Provider Service Management, Project Portfolio Management, IT Service Management, and Hardware Asset Management. - Strong experience leading workshops, discovery calls, and influencing senior stakeholders. - Ability to provide technical guidance across teams and collaborate effectively with delivery teams. - Solid understanding of ServiceNow modules, integrations, capabilities, and platform technologies. - Excellent organizational, time management, and communication skills, with the ability to convey complex ideas clearly. - Strong problem-solving skills and the ability to analyze and address complex business requirements. Benefits - Competitive salary range: USD $95,000 – $122,500 annually. - Remote work flexibility within the United States. - Comprehensive health, dental, and vision benefits. - 401(k) retirement plan with company matching. - Generous paid time off, including vacation, wellness, and volunteer days. - Mental health support, including therapy visits, coaching, and meditation resources. - Opportunities for career development, training, and professional growth.

Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The primary purpose of this position is to actively participate in the design, integration, and delivery of a wide range of ServiceNow solutions to clients. This position will also provide mentorship, guidance and technical leadership to engineers and associate engineers. Integrate and deliver a wide range of technology solutions providing high quality content deliverables ensuring solution is implemented as designed to the client's satisfaction and approval. * What you'll do: * Conduct advanced and complex ServiceNow engineering-related studies researching current and emerging technologies, evaluates alternatives, makes recommendations, and presents reports to management. * Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements. * Mentor other engineers to apply engineering background knowledge for project design, analysis, and project coordination of services or products. * Work with Professional Services Managers, ATAE's, Project Managers and customers to manage expectations and timelines to ensure expectations and commitments are being met. * Maintain client relationships as a trusted Technical Advisor. * Serve as a collaborative support across internal teams and clients when necessary, using experience and judgment to communicate effectively to all parties. * Serve as technical point of contact on customer engagements taking control of complex or vague problems and coordinating resolutions in a rational way. * Participate in a variety of sales activities. What we expect of you: * Bachelor's degree and 5+ years total Information Technology experience, to include experience in delivering complex technical solutions, including planning, development, implementation, and support. Or, 9+ years total Information Technology experience, to include experience in delivering complex technical solutions, including planning, development, implementation, and support. * 3+ years of experience designing and delivering ServiceNow solutions specifically. * Candidate must demonstrate the ability to multitask and prioritize workload under tight deadlines in a fast-paced environment and able to manage and escalate technical issues to the appropriate vendor support team. * Possess strong organizational, time-management, problem-solving, and follow-up skills. * Ability to design and architect ServiceNow solutions and perform advanced installation and configuration services. * Strong written and verbal communication skills are essential, with the ability to effectively interact with leadership stakeholders and clients. Candidate should maintain a professional, business-focused attitude and courteous manner towards clients, partners, and peers. * Ability to identify and deliver technical documentation that meets client-defined expectations. Strong attention to detail, especially client and project changes, and have demonstrated analytical skills to identify potential risks. * Experience balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines. Should have demonstrated experience applying lessons learned to unique problems and a history of reskilling on new technologies with the ability to determine benefits for clients. * Able to work beyond their regularly scheduled shift, select weekends, overtime as necessary or on occasion to meet operational needs. * Travel as needed to other CDW locations or client sites. * A valid U.S. driver's license is required. * ServiceNow specific certifications (CSA, CAD or CIS in domains), a plus. * We make technology work so people can do great things. * CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).