We are seeking an experienced Vice President of Operations to lead construction operations for a growing commercial construction organization. This executive-level role is responsible for overseeing project execution, operational performance, and field leadership while supporting the company’s continued growth and profitability. The VP of Operations will work closely with executive leadership to ensure projects are delivered safely, on schedule, and within budget while improving operational systems that support scalable growth. This role oversees project management teams, field operations, and construction processes across multiple active projects and regions. This position is well suited for a senior construction leader who has successfully managed large project portfolios, developed operational teams, and helped construction companies scale their revenue and backlog. Key Responsibilities Operational Leadership • Oversee daily construction operations including project management teams, field leadership, and operational workflows • Ensure projects are delivered on schedule, within budget, and according to contract requirements • Establish operational standards, processes, and systems that improve project execution and efficiency • Lead construction teams across multiple concurrent projects and job sites Project Performance • Monitor project budgets, schedules, and performance metrics across the company’s construction portfolio • Identify operational risks, cost issues, or scheduling challenges and implement corrective actions • Support project managers and superintendents in resolving complex construction challenges Team Leadership • Manage and mentor project managers, superintendents, and operations staff • Develop leadership pipelines within the construction management team • Recruit and build strong operational teams as the company continues to grow Strategic Planning • Collaborate with executive leadership on operational strategy, resource planning, and long-term growth initiatives • Support business development and preconstruction teams by aligning operational capacity with backlog growth • Help scale operational infrastructure as the organization expands into new markets or project types Financial Oversight • Review project financial performance including cost projections, profitability, and change order management • Partner with finance leadership to maintain strong project financial controls • Ensure operational decisions align with company profitability and revenue targets Safety & Compliance • Maintain strong safety standards and ensure compliance with OSHA and industry regulations • Promote a culture of jobsite safety, accountability, and operational discipline

• Coordinate and facilitate our new hire training program for Support Staff across multiple affiliation models. • Invite subject matter experts and guest speakers to participate and ensure they are prepared to present. • Design, update, and maintain training materials including handouts, presentations and online resources. • Collect data, assess learner progress, deliver feedback, and measure training effectiveness. • Maintain accurate records of training activities and outcomes. • Create executive summaries for senior leadership after each training cohort. • Create a community for each training cohort for ongoing peer support and networking encouraging engagement and participation. • Partner closely with Regional Administrative Managers for ongoing feedback of trainees. • Attend LPL firm-wide trainings and carefully review system updates to keep training information up-to- date.

Overview The Associate Vice President (AVP) of Data Analytics & Insights (DAI) advances the strategic goals of the Marketing and Admissions departments through data‑driven insights and operational leadership. This role transforms business priorities into actionable analytics strategies, enhances reporting and insight capabilities, and drives performance across marketing and admissions. The AVP also supports the VP of DAI in guiding the analytics team to deliver high‑quality analyses, dashboards, and tools that inform decision‑making and generate measurable results. Responsibilities - Partner with VP DAI and executive leadership to execute the strategic direction for data analytics and insights within Marketing and Admissions - Develop and operationalize data, analytics, and reporting plans that support marketing and admissions objectives - Collaborate with the VP DAI to manage the analytics team to ensure timely, accurate, and actionable deliverables - Oversee the collection, validation, analysis, and interpretation of data to inform business strategies - Apply advanced analytics techniques to identify trends, risks, and opportunities for optimization - Support performance optimization initiatives by delivering insights tied to key business metrics - Monitor and evaluate the effectiveness of marketing campaigns and admissions initiatives - Implement data-driven enhancements to improve conversion, efficiency, and performance outcomes - Develop and maintain dashboards, reporting tools, and KPI tracking mechanisms - Strengthen data governance, reporting accuracy, and analytics processes - Leverage automation and AI tools to improve data efficiency and reporting scalability - Collaborate cross-functionally with Marketing, Admissions, Finance, IT, and Operations to ensure alignment and effective execution - Promote a culture of data-informed decision-making and continuous improvement - Ensure consistent, high-quality communication of insights to both technical and non-technical stakeholders - Establish/maintain a high-performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics - Recognizes and rewards employee contributions and achievements - Other duties as assigned Qualifications - Bachelor’s degree in Data Science, Computer Science, Information Technology, Business Analytics, or related field (required) - Master’s degree (preferred) - Minimum of eight (8) years of experience in analytics, data science, or consumer insights - Minimum of three (3) years of progressive leadership experience managing and developing teams - Knowledge base and experience should include, supporting marketing, admissions, enrollment, or revenue-driving functions - Advanced analytics experience including predictive modeling, segmentation, and statistical analysis - Strong understanding of business drivers including revenue, conversion, cost efficiency, and growth - Broad knowledge of CRM systems and marketing automation platforms - Familiarity with predictive modeling and machine learning applications - Strong project management and prioritization skills - Independently manage complex tasks and projects - Coach and mentor junior team members - Analyze problems, evaluate alternatives, and implement effective solutions - Present ideas in a compelling and structured format to diverse audiences - Demonstrate refined listening skills and emotional intelligence - Facilitate training sessions and cross-functional meetings - Drive consistent results in a fast-paced environment - Leverage enterprise-level tools and systems to streamline processes - Create new and better ways for the organization to succeed - Develop people to achieve their goals and support organizational success - Navigate complex policies, processes, and organizational dynamics with ease - Work independently, escalating complex or high-impact issues - Drive innovation to improve organizational success - Develop others to achieve individual and organizational goals - Navigate complex organizational dynamics with confidence - Perform effectively amid uncertainty and ambiguity - Able and willing to: - Communicate, think, learn, and reason - Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks - Safely ambulate and/or maneuver when on-site at Company locations - Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility - Ability to use good judgment, problem-solving and decision-making skills - Ability to maintain confidentiality and manage sensitive information with discretion - Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously - Ability to gain, understand and apply information and data as it relates essential functions of the position - Ability to foster long-term relationships with stakeholders - Ability to execute analytics strategies aligned with executive direction and business priorities - Ability to influence cross-functional partners through data and insights - Ability to translate complex datasets into clear executive-level reporting - Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises. - This position is designated as Remote. Employees must meet minimum technical standards for eligibility and participation. - No travel required

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health. firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI. We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun. Who We Are firsthand is changing the way individuals living with Serious Mental Illness (SMI) get care. We are focusing on delivering real outcomes for a cohort that has historically been underserved, stigmatized, and deprioritized. By building a service focused on whole-person care, firsthand aims to find, establish a trusting relationship with, and support quality care for individuals living with complex experiences of SMI. firsthand’s high-touch model will dramatically improve the health and outcomes of its engaged individuals, driving down the utilization of high-cost care while also helping individuals enroll in eligible federal, state, and municipal benefits. Most importantly, our goal is to be the trusted guide, partner, and first call for individuals we serve, guiding them to a life of stability and independence. In doing so, we will not only improve lives, but also improve the economics for managed care plans and states responsible for providing care to this community. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by serious mental illness. We are building a team of deeply passionate problem-solvers who are courageous enough to take on one of the country’s most challenging healthcare problems. Those who are up for the task will be rewarded with deeply mission-oriented workdays, mentorship from a similarly motivated team, and a voice at the table in the earliest stages of business building. Position Overview The Vice President, Central Operations is a high-impact, mission driven leader responsible for the design, implementation, and operational and clinical performance of the firsthand care model across our centralized services. The role will be a significant contributor to designing, implementing and leading our central care teams, which includes multiple service lines serving all of our markets across the country. Specifically, this leader will lead all shared services today – with significant room to change and evolve as firsthand grows and evolves. To start, this will include our Support Operations (billing, coding, benefits support, medical records, and clinical documentation integrity), our Central Operations (which includes our virtual outreach and engagement teams), while also leading the design, development and execution of multiple new national service lines, such as 24/7 triage, centralized consult services, and more. Job Specifics As VP, Central Operations, your responsibilities will include: - Lead the strategy, performance and execution of all centralized operational functions to enable our care model performance, as well as our multi-market expansion - Establish KPIs, dashboards, and performance framework to drive strong processes with operational visibility across the company and our community operations - Design multiple new processes that will launch at a national scale across engagement and care model; will lead the process through from design/ideation to implementation to ongoing execution and oversight - Lead the operational strategy and execution of multiple value drivers across our business (such as benefits support & accurate clinical documentation), as well as as HEDIs and total cost of care interventions - Report directly to the COO and partner with a clinical dyad partner (Sr. Director of Central Clinical Programs), while meaningfully collaborating with community operators and support teams across the org - Lead, mentor and actively develop leaders across the central operations team, as well as acting as an informal leader and partner to leaders in community operations - Galvanize and foster a high-performing, inclusive, and supportive employee culture, driven by and visibly embodying the firsthand values The experience you bring to this role includes: - Significant experience (7-10+ years) in healthcare leadership roles, preferably in a high-growth, high-complexity organization with rapid scale - Deep understanding of value based economics and operations to ensure our centralized processes deliver value across multiple risk-bearing contracts - Experience leading in a clinical-operational dyad model - Proven track record designing and scaling new clinical and operational processes, preferably in a start-up environment - Deep understanding of value-based care, Medicaid, and the behavioral health ecosystem (SMI/SUD) - Exceptional leadership presence, executive communication skills, and the ability to inspire and manage large, cross-functional teams - A passion for serving individuals living with SMI Base salary range: $215,000—$215,000 USD We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you. Benefits For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture. Vaccination Policy Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law. New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. Unfortunately, we are not able to offer sponsorship at this time. firsthand Health will only contact candidates from email addresses ending in @firsthandcares.com. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.