firsthand Health

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health. firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI. We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun. The Centralized Health Guide is a licensed Nurse Practitioner who leads the medical aspects of virtual care for individuals with serious mental illness that firsthand serves. The Centralized Health Guide is responsible for virtual whole person assessments and management of our vulnerable population, collaborating closely with community primary care and behavioral health providers, as well as an internal team of triage registered nurses and psychiatric nurse practitioners. As a Centralized Health Guide, you will: Perform a virtual whole-person clinical assessment, including: - Assessing both behavioral and physical health conditions with a thorough history and virtual physical examination - Treating conditions including prescribing medications on an ongoing and short-term basis - Capturing conditions not yet diagnosed, ordering additional studies where indicated to confirm or rule out the diagnosis - Collaborating with a team of support including medical records and clinical documentation specialists, certified coders, and medical assistants - Making individualized recommendations and/or referrals for programs/care provided by firsthand and/or outside providers, based on the assessed need - Supporting individuals in developing and exercising self management skills and skills skills person-centered care around their individual goals and preferences via motivational interviewing and holistic care planning - Organizing the information in a manner that supports appropriate clinical documentation and successful disability applications (if appropriate) Perform virtual unscheduled care assessments and transition of care, including: - Provide exemplary customer service to individuals with SMI and maintain a NPS score of 90% or higher - Commitment to reducing ER visits within 7 days of your interaction with individual - Provide urgent-care treatment for conditions such as COPD exacerbations, uncontrolled diabetes, CHF exacerbations, Cold and Flu Symptoms, UTI, pain, anxiety, depression, and SI. - Transition of care visits for individuals within 7 days of discharge from ER/hospitalization Provide Guidance and Support to In-person Health Guides and firsthand guides including: - Leads individual progress reviews in partnership with firsthand guides - Assist with implementing new interventions and work processes You will be a good fit if you have: - Passion for serving individuals suffering from mental illness - Display a positive attitude and team player mentality within team - Intrinsic motivation to be a top performer - Above average comfort with technology - Desire to perform data driven care - Natural ability to adapt to various assignments and moving target goals - Empathy, compassion, and approachability - Excellent listening, communication, and interpersonal skills - Ability to maintain professional boundaries and engagement skills with a population with challenges and in non-traditional work conditions - Willingness to become certified in psychiatric nursing (on the RN level) - Licenses in FL, MI, OH, VA, WA or willingness to get licensed in these states The experience you bring to this role includes: - 3+ years clinical care as a Nurse Practitioner, ideally in a primary care setting or emergency department - Working with and managing a population with challenges such as behavioral health and/or SUD conditions - Care management and coordination - Psych RN cert (optional, willingness to become certified) - Bilingual in English/ Spanish firsthand is building a workplace and culture that cares deeply for our team and our communities. Our benefit design is in line with our values of compassion and empathy: - A range of healthcare benefits offerings for yourself and/or your family - 401(k) with employer matching program - Competitive and flexible paid time off policies - Choice of Mac or PC for laptop or tablet as needed We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you. Base salary range: $150,000—$150,000 USD We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you. Benefits For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture. Vaccination Policy Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law. New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. Unfortunately, we are not able to offer sponsorship at this time. firsthand Health will only contact candidates from email addresses ending in @firsthandcares.com. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health. firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI. We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun. Who We Are firsthand is changing the way individuals living with Serious Mental Illness (SMI) get care. We are focusing on delivering real outcomes for a cohort that has historically been underserved, stigmatized, and deprioritized. By building a service focused on whole-person care, firsthand aims to find, establish a trusting relationship with, and support quality care for individuals living with complex experiences of SMI. firsthand’s high-touch model will dramatically improve the health and outcomes of its engaged individuals, driving down the utilization of high-cost care while also helping individuals enroll in eligible federal, state, and municipal benefits. Most importantly, our goal is to be the trusted guide, partner, and first call for individuals we serve, guiding them to a life of stability and independence. In doing so, we will not only improve lives, but also improve the economics for managed care plans and states responsible for providing care to this community. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by serious mental illness. We are building a team of deeply passionate problem-solvers who are courageous enough to take on one of the country’s most challenging healthcare problems. Those who are up for the task will be rewarded with deeply mission-oriented workdays, mentorship from a similarly motivated team, and a voice at the table in the earliest stages of business building. Position Overview The Vice President, Central Operations is a high-impact, mission driven leader responsible for the design, implementation, and operational and clinical performance of the firsthand care model across our centralized services. The role will be a significant contributor to designing, implementing and leading our central care teams, which includes multiple service lines serving all of our markets across the country. Specifically, this leader will lead all shared services today – with significant room to change and evolve as firsthand grows and evolves. To start, this will include our Support Operations (billing, coding, benefits support, medical records, and clinical documentation integrity), our Central Operations (which includes our virtual outreach and engagement teams), while also leading the design, development and execution of multiple new national service lines, such as 24/7 triage, centralized consult services, and more. Job Specifics As VP, Central Operations, your responsibilities will include: - Lead the strategy, performance and execution of all centralized operational functions to enable our care model performance, as well as our multi-market expansion - Establish KPIs, dashboards, and performance framework to drive strong processes with operational visibility across the company and our community operations - Design multiple new processes that will launch at a national scale across engagement and care model; will lead the process through from design/ideation to implementation to ongoing execution and oversight - Lead the operational strategy and execution of multiple value drivers across our business (such as benefits support & accurate clinical documentation), as well as as HEDIs and total cost of care interventions - Report directly to the COO and partner with a clinical dyad partner (Sr. Director of Central Clinical Programs), while meaningfully collaborating with community operators and support teams across the org - Lead, mentor and actively develop leaders across the central operations team, as well as acting as an informal leader and partner to leaders in community operations - Galvanize and foster a high-performing, inclusive, and supportive employee culture, driven by and visibly embodying the firsthand values The experience you bring to this role includes: - Significant experience (7-10+ years) in healthcare leadership roles, preferably in a high-growth, high-complexity organization with rapid scale - Deep understanding of value based economics and operations to ensure our centralized processes deliver value across multiple risk-bearing contracts - Experience leading in a clinical-operational dyad model - Proven track record designing and scaling new clinical and operational processes, preferably in a start-up environment - Deep understanding of value-based care, Medicaid, and the behavioral health ecosystem (SMI/SUD) - Exceptional leadership presence, executive communication skills, and the ability to inspire and manage large, cross-functional teams - A passion for serving individuals living with SMI Base salary range: $215,000—$215,000 USD We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you. Benefits For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture. Vaccination Policy Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law. New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. Unfortunately, we are not able to offer sponsorship at this time. firsthand Health will only contact candidates from email addresses ending in @firsthandcares.com. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Coding & Billing Specialist is a critical, full-time, salaried position within firsthand’s clinical documentation team. This role is a foundational hire, offering the opportunity to define key processes and program elements for comprehensive and accurate coding of clinical services. Key Responsibilities - Coding & Auditing: - Perform day-to-day encounter coding for services, procedures, diagnoses, and treatments. - Verify that all assigned codes (ICD, CPT, and HCPC) are compatible, appropriate, and accurate for billing. - Audit clinical notes for supporting documentation and code to the highest specificity. - Use medical terminology to confirm clinical documentation supports the reported diagnoses. - Conduct coding corrections. - Claims & Revenue Cycle Management: - Prepare and submit claims for payment. - Correct and resubmit rejected claims. - Maintain Accounts Receivable (A/R) for revenue cycle management. - Expertise & Process Improvement: - Serve as the subject matter expert on firsthand's billing systems, including the Electronic Health Record (EHR) and Clearinghouses. - Advise on and implement ongoing process improvements related to coding and billing. - Develop and update procedures manuals to ensure correct coding standards and minimize fraud/abuse risk (e.g., revising the master CPT list). - Education & Support: - Educate firsthand Advanced Practice Nurses (APNs), Nurse Practitioners (NPs), and other team members on proper code selection, documentation, procedures, and requirements. - Provide technical guidance to clinical staff in resolving coding issues, such as incomplete or ambiguous documentation. Qualifications - 4+ years of experience as a medical billing and coding specialist, leveraging an EHR system. - A High School diploma or equivalent. - Required Medical Coder Certification: - Certified Professional Coder (CPC) from AAPC or Certified Coding Specialist (CCS) from AHIMA. - Nice-to-have: - Certified Risk Adjustment Coder (CRC) from AAPC. Requirements - Strong knowledge of ICD-10-CM and CPT coding guidelines. - Proficiency in medical terminology, with the ability to read and interpret medical procedures and documentation. - Expertise in state and federal Medicare reimbursement guidelines. - Ability to quickly gain proficiency in firsthand’s specific EHR, Clearinghouse, and other billing software. - Strong multi-tasking skills and consistent attention to detail. - Excellent written and verbal communication skills for maintaining collaborative relationships with APNs, NPs, the Clinical Documentation Integrity Specialist, and other team members. - Support firsthand’s mission, vision, and values by demonstrating respect, dignity, empathy, and professional conduct. Benefits - Base salary range: $55,000 - $55,000 USD. - Compensation package includes base, equity (or a special incentive program for clinical roles), and performance bonus potential. - Benefits include physical and mental health, dental, vision, 401(k) with a match. - 16 weeks parental leave for either parent. - 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond). - A supportive and inclusive culture.

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health. firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI. We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun. Coding & Billing Specialist Role: The Coding & Billing Specialist is a critical, full-time, salaried position within firsthand’s clinical documentation team. This role is a foundational hire, offering the opportunity to define key processes and program elements for comprehensive and accurate coding of clinical services. Key Responsibilities - As a specialist in this function, your responsibilities will include: - Coding & Auditing: - Perform day-to-day encounter coding for services, procedures, diagnoses, and treatments. - Verify that all assigned codes (ICD, CPT, and HCPC) are compatible, appropriate, and accurate for billing. - Audit clinical notes for supporting documentation and code to the highest specificity. - Use medical terminology to confirm clinical documentation supports the reported diagnoses. - Conduct coding corrections. - Claims & Revenue Cycle Management: - Prepare and submit claims for payment. - Correct and resubmit rejected claims. - Maintain Accounts Receivable (A/R) for revenue cycle management. - Expertise & Process Improvement: - Serve as the subject matter expert on firsthand's billing systems, including the Electronic Health Record (EHR) and Clearinghouses. - Advise on and implement ongoing process improvements related to coding and billing. - Develop and update procedures manuals to ensure correct coding standards and minimize fraud/abuse risk (e.g., revising the master CPT list). - Education & Support: - Educate firsthand Advanced Practice Nurses (APNs), Nurse Practitioners (NPs), and other team members on proper code selection, documentation, procedures, and requirements. - Provide technical guidance to clinical staff in resolving coding issues, such as incomplete or ambiguous documentation. What You Will Bring - Experience & Qualifications: - 4+ years of experience as a medical billing and coding specialist, leveraging an EHR system. - A High School diploma or equivalent. - Required Medical Coder Certification: Certified Professional Coder (CPC) from AAPC or Certified Coding Specialist (CCS) from AHIMA. - Nice-to-have: Certified Risk Adjustment Coder (CRC) from AAPC. - Skills & Knowledge: - Strong knowledge of ICD-10-CM and CPT coding guidelines. - Proficiency in medical terminology, with the ability to read and interpret medical procedures and documentation. - Expertise in state and federal Medicare reimbursement guidelines. - Ability to quickly gain proficiency in firsthand’s specific EHR, Clearinghouse, and other billing software. - Strong multi-tasking skills and consistent attention to detail. - Excellent written and verbal communication skills for maintaining collaborative relationships with APNs, NPs, the Clinical Documentation Integrity Specialist, and other team members. - Support firsthand’s mission, vision, and values by demonstrating respect, dignity, empathy, and professional conduct. Base salary range: $55,000—$55,000 USD We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you. Benefits For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture. Vaccination Policy Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law. New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. Unfortunately, we are not able to offer sponsorship at this time. firsthand Health will only contact candidates from email addresses ending in @firsthandcares.com. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health. firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI. We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun. We named our company firsthand because we believe that lived, or “firsthand,” experience is invaluable for gaining trust and building meaningful relationships. Because of that, we have many Peer Recovery Specialists that play a critical role in both outreach and engagement, supporting individuals living with SMI to achieve and maintain both behavioral and physical wellness. Internally, we refer to this important role as a firsthand Guide (fG). While our fGs in many markets ably support these individuals with the initial outreach and long term engagement within our care model, we are introducing a new role: an Outreach Specialist (oS). Our Outreach Specialists carry much of the same expertise as a Peer Recovery Specialist, however they will focus uniquely on making outreach to our newest individuals – and ensuring they get connected to their local fG. This is a role that will be performed entirely telephonically or remotely. The oS will partner closely with the firsthand care team to drive long term engagement into our care model – working closely with our local Managers of Community Operations (MCOs) and local fGs. They will act as the point of contact to make the initial outreach, ultimately ensuring they understand the firsthand care model, and are connected to their local team to engage longitudinally. As an OS, you will: - Perform initial and ongoing telephonic outreach to our individuals and community providers - Support individuals health needs by scheduling appointments with the local team, such as an initial engagement session - Build trust and relationships by addressing immediate needs and empowering individuals to identify and pursue personal recovery goals by teaching them about the firsthand care model - Serve as the primary point-of-contact, using advanced engagement techniques to facilitate ongoing connection and engagement in supportive services - Provide timely and thorough documentation of encounters and participate in case reviews and team collaboration, as needed - Participate in ongoing training and professional development - Understand that as firsthand learns and grows, your role will constantly evolve. This job description represents many key elements of this role, but they are subject to change OSs should have: - Empathy, compassion, and approachability - Excellent listening, communication, and interpersonal skills - Personal knowledge of recovery and/or behavioral health - Patience, persistence and a desire to help individuals experiencing SMI and/or SUD on their wellness journey - Comfort working collaboratively within multidisciplinary team - Demonstrated mastery with technical tools like smart phones, email, messaging services, and apps - Openness to receiving feedback and a commitment to professional growth The required experience you bring to this role includes: Lived experience with SMI and/or SUD and recovery. - State Peer Recovery certification, or eligibility and willingness to obtain certification within six (6) months of employment - Team members will complete a paid training period prior to serving individuals and must pass assessments to move forward. Bonus points for: - Experience with direct in-person outreach and engagement for individuals with SMI and SUD - Expertise in recovery education and coaching - Understanding of whole health and trauma-informed approaches to peer support - Familiarity with local community resources, behavioral health systems, and the criminal justice system (e.g., mental health and drug courts) - Eagerness to expand knowledge about a broad range of health conditions - Valid driver’s license in good standing, with the ability to operate a vehicle (company vehicle may be provided) and eligibility to drive under the company’s insurance policy - Interest in gaining a Community Health Worker (CHW) Credential after hire, or already holds one Hourly Pay Rate: $20—$20 USD We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you. Benefits For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture. Vaccination Policy Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law. New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. Unfortunately, we are not able to offer sponsorship at this time. firsthand Health will only contact candidates from email addresses ending in @firsthandcares.com. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Director of Healthcare Economics & Analytics is a senior leader responsible for shaping how the organization measures, interprets, and improves the financial and clinical performance of its value-based care programs. This role combines actuarial modeling, healthcare economics, and applied health services research to ensure programs deliver measurable improvements in cost, quality, and health outcomes—particularly for Medicaid and Medicare populations. - Shape enterprise-wide frameworks to measure population health impact, cost performance, and value-based contract outcomes. - Partner with finance and operations to inform strategic planning, contract negotiations, and care model evolution. - Develop and maintain medical economics models to assess risk, forecast financial outcomes, and support performance of risk-bearing and value-based contracts. - Develop scalable dashboards and reporting assets that support leadership decision-making. - Analyze medical and pharmacy claims data to identify cost drivers, performance gaps, and opportunities for program improvement. - Support medical cost trend analysis, premium performance forecasting, and downside risk modeling. - Provide actionable insights to strengthen impact across medical, pharmacy, and other cost domains. - Ensure medical economics practices align with regulatory standards and industry best practices. Qualifications - Bachelor’s degree in Actuarial Science, Mathematics, Statistics, Economics, Public Health, Health Services Research, or related quantitative field required. - ASA (Associate of the Society of Actuaries) preferred for actuarial-focused candidates; FSA a plus. - Advanced degree (MS, MPH, PhD, or equivalent) in a quantitative or research discipline preferred but not required. - 8–10+ years of experience in healthcare economics, actuarial analysis, health services research, or related field. - Significant experience working with Medicaid & Medicare populations. - Demonstrated expertise in claims analysis, cost modeling, and evaluating value-based care arrangements. - Advanced modeling and statistical analysis capabilities. - Proven track record of evaluating care program effectiveness and translating findings into operational improvements. - Experience supporting financial processes including medical expense forecasting, accruals, and risk assessment. - Experience working in managed care, provider risk-bearing entities, healthcare services organizations, or applied research environments. - Ability to synthesize complex quantitative findings into clear executive-level insights. Requirements - Mission-driven with a strong commitment to advancing health equity and serving underserved communities. - Empathetic, humble, and highly conscientious. - Deeply curious with a continuous learning mindset. - Strong attention to detail and commitment to high-integrity work products. - Comfortable with ambiguity and capable of driving clarity in evolving environments. - A collaborative leader who represents organizational mission, vision, and values authentically. Benefits - Base salary range: $190,000 — $190,000 USD - Compensation package includes base, equity (or a special incentive program for clinical roles), and performance bonus potential. - Benefits include physical and mental health, dental, vision, 401(k) with a match. - 16 weeks parental leave for either parent. - 15 days/year vacation in your first year (increases to 20 days/year in your second year and beyond). - Supportive and inclusive culture.

As our IT Support Specialist, you will serve as the first point of contact for employees needing technical support, onboarding assistance, or help navigating our core systems. You will provide Tier 1 support, assist with onboarding, daily IT operations, and help ensure team members stay productive and supported. This is an excellent opportunity for someone who enjoys solving problems, working with exceptional people, helping scale a mission-driven organization, and growing a career in IT. Respond to technical support requests, aiming to resolve most issues on first contact Troubleshoot and resolve common issues related to Google Workspace (password resets, MFA, login issues), Slack, and other SaaS tools Support Mac, Windows, Chromebook, and mobile devices for new hires and existing team members across the full device lifecycle including imaging, inventory tracking, and coordinating device returns or replacements Document recurring issues and escalate complex problems when necessary as well as maintain accurate records in tools such as Kandji, NinjaOne, Freshservice, and other IT platforms Provide basic networking support and troubleshooting of common internet, LAN and WiFi issues and help support network-connected devices such as printers and scanners Assist with onboarding and offboarding tasks such as account creation, equipment setup, and basic access provisioning

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Senior Analytics Lead, you will drive value creation analytics across the Firsthand organization. This role sits at the center of strategy, product, and operations—translating complex healthcare data into clear, defensible insights that shape high-impact decisions. You will partner cross-functionally to ensure data is trusted, actionable, and decision-ready, operating as both a thought partner and execution leader. This is an opportunity to elevate analytics from reporting to a true decision engine that accelerates clarity and performance across the business. Job Specifics As Senior Analytics Lead you will: - Own analytical framing and execution for high-stakes business questions related to value creation, strategy, and operational performance. - Define and maintain trusted KPIs and Snowflake data marts using DBT to ensure reliable, decision-ready data foundations. - Design and maintain executive dashboards in QuickSight that answer meaningful business questions and reduce metric ambiguity. - Apply a hypothesis-first approach to analysis, identifying likely drivers, testing competing explanations, and making clear recommendations even with imperfect data. - Translate complex healthcare data into concise memos, slides, and narratives tailored to decision-makers. - Partner cross-functionally with Data Engineering, Finance, Operations, and Customer Success to ensure alignment on metrics, sources of truth, and performance insights. Qualifications - Advanced SQL proficiency including CTEs, window functions, complex joins, and aggregations in Snowflake. - Strong experience with BI tools such as QuickSight, Tableau, or Looker. - A deep understanding of healthcare data including claims, eligibility, attribution, and payer reporting constructs. - Proven ability to frame ambiguous business questions, develop hypotheses, and deliver clear, actionable recommendations. - Strong written and verbal communication skills with the ability to influence stakeholders and operate effectively in ambiguity. Requirements - 4+ years of experience in data analytics, healthcare analytics, or value-based care environments. - Experience owning analytics that directly informed strategic, product, or operational decisions. - Solid understanding of data modeling principles including grain and dimensional schemas. - Experience working with imperfect or incomplete data while clearly documenting assumptions and tradeoffs. - Experience with EDI formats, Medicaid populations, risk adjustment methodologies. - Bonus experience with Python or R for ad hoc analysis. Benefits - Base salary range: $120,000 - $130,000 USD. - Compensation package includes base, equity (or a special incentive program for clinical roles), and performance bonus potential. - Benefits include physical and mental health, dental, vision, 401(k) with a match. - 16 weeks parental leave for either parent. - 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond). - A supportive and inclusive culture.