This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role provides a unique opportunity to act as a trusted technical advisor and strategic partner for enterprise clients across regulated industries such as Banking, Insurance, Healthcare, Manufacturing, and Public Sector. You will help organizations achieve their digital transformation goals by aligning technology solutions with business objectives, driving software modernization, and optimizing DevOps and DevSecOps workflows. - Develop and maintain deep industry and customer insights to identify opportunities for growth and align technology solutions with client digital transformation goals. - Serve as a trusted advisor, providing technical guidance to internal teams and customer stakeholders to integrate DevOps and DevSecOps practices effectively. - Resolve implementation blockers and support technology adoption through product demonstrations, integration guidance, and readiness resources. - Partner with sales and technical teams to address customer challenges, conduct proofs of concept, and drive solution selection and implementation post-sale. - Analyze customer environments, identify gaps, and create strategic frameworks to enhance product adoption and overall satisfaction. - Utilize data analytics to provide insights into usage patterns, recommend improvements, and proactively identify risks to ensure project success. - Lead initiatives to improve customer success and retention, including workshops, enablement sessions, and best practice development. Qualifications - 8+ years in technical consulting, technical sales, or related customer-facing technical roles (or equivalent combination of advanced degree and experience). - Proven experience in digital transformation initiatives and software modernization to drive measurable business outcomes. - Strong understanding of software development practices, DevOps, DevSecOps, and application security principles (SAST, DAST, SCA). - Experience managing and orchestrating cross-functional teams, including technical, support, and partner teams. - Excellent communication, presentation, and stakeholder management skills to influence executive and customer decision-making. - Ability to travel up to 25% for client or business needs. - Familiarity with enterprise software platforms, cloud solutions, and customer engagement strategies in regulated industries. Benefits - Competitive salary range: USD $94,000 – $249,280 per year with potential for sales incentives (OTE 80/20 base/sales incentive). - Remote-first work environment with flexibility to work from anywhere in the U.S. - Opportunities for professional growth, learning, and leadership development. - Comprehensive benefits package including health, dental, and vision coverage. - Access to programs supporting continuous learning, skills development, and career advancement. - Participation in bonus, stock, and incentive programs tied to individual and organizational impact.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The AI Workflow Implementation & Client Success Manager owns the successful onboarding and implementation of the AI workflows for their clients. This role sits at the intersection of client success, solution implementation, and workflow design. - Work directly with clients to understand how their operations actually function and translate those processes into working AI workflows. - Responsible for ensuring workflows are successfully implemented, deployed, and delivering real operational value for clients. Key Responsibilities - Client Leadership - Serve as the primary point of contact for assigned clients throughout the implementation lifecycle. - Maintain proactive and responsive communication during business hours, typically responding to client emails within 45 minutes and no later than two hours. - Lead discovery conversations and working sessions to understand how client operations actually function. - Manage client expectations and guide stakeholders through the implementation process. - AI Workflow Implementation - Translate business processes and operational needs into structured AI workflows inside our platform. - Work hands-on with workflow logic, prompts, and automation structures to design practical solutions. - Define MVP scope, acceptance criteria, and Definition of Done for workflow implementations. - Validate workflow outputs and approve solutions before deployment. - Delivery Coordination - Assign and coordinate work with developers and technical contributors when required. - Maintain visibility on project progress, priorities, and delivery milestones. - Ensure weekly progress and delivery of agreed outcomes across active implementations. - Simplify complex environments and maintain focus on shipping working solutions quickly. - Client Success & Adoption - Ensure clients successfully adopt and operate the workflows implemented. - Identify opportunities to improve workflows and expand automation over time. - Act as a trusted partner to clients as they transition from manual processes to AI-supervised operations. Time Allocation (Typical) - Client communication & meetings: 30% - Delivery coordination & task management: 30% - Workflow review & implementation support: 40% Work Structure - Part time role with availability during business hours aligned with US Eastern Time. - Fully remote position. - The role typically manages between 1 and up to 3 clients simultaneously. - Each client has a weekly review meeting. - Additional ad hoc meetings may occur as needed to troubleshoot issues, gather operational details, or demonstrate workflow results. Qualifications - Proven experience managing technology, software, or automation related implementations. - Strong client facing experience working with multiple stakeholders. - Excellent spoken and written English communication skills. - Ability to translate business processes into structured workflows or technical requirements. - Strong organizational skills and ability to operate independently. - Comfortable working in fast paced and ambiguous environments. Preferred Qualifications - Experience working with AI tools, LLMs, or workflow automation platforms. - Experience implementing SaaS platforms or automation systems for clients. - Experience with ClickUp or similar project management tools. - PMP certification or equivalent project management training. - Spanish fluency. Key Attributes - Strong emotional intelligence and business judgment. - Ability to simplify complex operational problems. - Ownership mindset with high accountability for outcomes. - Comfortable navigating client objections and implementation challenges. - Fast learner with strong curiosity about AI and automation systems. Who This Role Is For This role is a strong fit for professionals who have experience in areas such as: - Implementation or Solutions Consulting - Technical Customer Success - Automation or Operations Consulting - Technology Implementation Management - AI or workflow automation environments You do not need to be an engineer, but you must be comfortable learning new tools quickly and turning operational problems into working systems. Role Impact Success in this role means clients are able to: - Replace manual operational work with AI workflows - Deploy automation that works reliably in production - Transition teams from doing tasks to supervising AI systems The Implementation & Client Success Manager ensures these outcomes are achieved.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers the opportunity to serve as a trusted product expert, directly impacting the customer experience by troubleshooting complex technical issues and driving meaningful improvements to software platforms. - Engage with customers daily, ensuring they gain maximum value from the product while advocating for enhancements. - Balance hands-on support with project work that shapes processes and drives departmental growth. - Collaborate across teams, leveraging AI tools and analytics to solve challenges and influence product strategy. - Ideal for proactive problem-solvers who thrive in a fast-paced, innovative environment. Accountabilities: - Provide technical support to customers via ticketing systems, ensuring issues are resolved efficiently and with empathy. - Troubleshoot software issues, APIs, and product functionality while guiding customers to realize full product value. - Advocate for product and process improvements based on customer feedback and trends. - Proactively identify and implement solutions to inefficient processes within the support workflow. - Participate in projects outside of the support queue to drive departmental initiatives and company-wide goals. - Collaborate with cross-functional teams and leverage AI tools to accelerate troubleshooting and summarize complex customer issues. - Assist with incidents, critical events, and after-hours support as needed. Qualifications - Proven experience in SaaS technical support, including troubleshooting software bugs or API issues. - Proficiency with ticketing systems, particularly Zendesk, and the ability to prioritize tasks based on customer impact. - Strong communication skills, with the ability to handle escalated situations with empathy and professionalism. - Self-motivated, resourceful, and capable of managing a support queue with minimal supervision. - Willingness to work remotely within PST business hours, including participation in on-call rotations when required. - Comfortable contributing up to 40% of time on projects outside the queue to drive improvements and initiatives. Benefits - Base salary range of $72,500 – $77,500 USD, plus eligibility for a discretionary bonus of up to 10% of base salary. - Fully remote work flexibility with PST business hours, plus optional office collaboration days. - Sponsored medical, dental, and vision benefits for U.S.-based employees, with supplemental options for international employees. - Flexible PTO policy and company-wide closures, including federal holidays. - Learning and development opportunities, including training programs and annual learning subsidies. - Monthly productivity stipends for U.S. and EMEA-based employees. - Paid parental leave, bereavement leave, and other wellness-focused programs. - Team off-sites and annual company meet-ups to foster collaboration and connection.

• Interpret complex payer contracts and reimbursement methodologies and translate them into structured system configurations. • Configure managed care contract terms, fee schedules, and reimbursement rules within the contract management platform. • Validate reimbursement calculations and payer payment logic across Medicare, Medicaid, and commercial payers. • Strong ability to implement custom reporting / current product optimizations to address end-user functional issues. • Strong analytical and problem-solving skills, including root cause analysis and devising solutions for customer workflows. • Use SQL and relational databases to analyze healthcare datasets and validate reimbursement logic. • Investigate and resolve data discrepancies impacting contract configuration or payment calculations. • Partner with engineering teams to troubleshoot escalated technical issues related to data or contract configuration. • Work directly with healthcare customers to resolve contract interpretation questions and reimbursement issues. • Communicate product feedback and recurring customer issues to internal teams to support product improvements.