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Strategic Account Manager

Location

United States

Posted

82 days ago

Salary

$80K - $110K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Strategic Account Manager

Loyal

• Owns a Revenue Retention goal of 95% within their book of business • Serves as the primary liaison for key accounts, building strong, long-term relationships with executives and key stakeholders • Partners with Sales to understand customer goals, motivations for partnering with Loyal, and expected contract outcomes • Maintains and regularly updates the Customer Health Scorecard; proactively flags changes in account health to leadership and collaborates on risk mitigation strategies • Builds referenceability and actively solicits referrals from key stakeholders to internal and external prospects

Job Requirements

  • Bachelor’s degree in Business, Healthcare, or related field or equivalent work experience
  • Experience in digital healthcare and/or specifically with hospitals or health systems.
  • 5 years of experience in full-cycle strategic enterprise account management.
  • Proven track record of maintaining and growing customer relationships.
  • Experience working within a software-as-a-service (SaaS) company
  • Experience working within a high-growth and/or ambiguous environment, with proven experience to be dynamic

Benefits

  • Comprehensive health, dental, and vision insurance plans with HSA/FSA options
  • Flexible PTO, sick, and personal days
  • Company paid holiday week between Christmas and New Year's!
  • $50 Monthly Internet Stipend
  • Long-term & short-term disability
  • 401[k] plan
  • Stock Options
  • Bonus Program
  • Generous Paid Parental Leave

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