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Fullsteam Operations LLC is a software development company specializing in payment and technology solutions for its clients. As an employer, the company aims to
Account Manager
Location
United States
Posted
82 days ago
Salary
$58K - $110K / year
Seniority
Senior
Job Description
Account Manager
Fullsteam Operations
• Develop and maintain strong relationships with key stakeholders within the existing customer base through phone, video, email and face to face to understand their business goals and challenges. • Create and execute strategic account plans to identify growth opportunities and drive expansion within assigned accounts. • Deeply understand customers business needs and match to qualifying products and solutions. • Identify and pursue opportunities to upsell and cross-sell additional products and services that align with customer needs and objectives. • Serve as the voice of the customer within the organization, advocating for their needs and ensuring they receive the highest level of service. • Proactively manage contract renewals, ensuring high renewal rates and preventing churn. • Collaborate with the Customer Success team to ensure customers are successfully adopting and leveraging our solutions to achieve their desired outcomes. • Address and resolve customer issues and concerns in a timely and effective manner, coordinating with internal teams as needed. • Maintain an accurate record of sales activities, leads, and opportunities in the CRM system. • Develop and manage a sales pipeline of opportunities to achieve monthly, quarterly, and annual targets.
Job Requirements
- Bachelor’s degree in Business, Marketing, Technology, or a related field preferred.
- 3+ years of experience in software sales, preferably within the SMB and mid-market segments.
- Excellent interpersonal skills with the ability to build and maintain strong relationships with customers and internal stakeholders.
- Ability to think strategically and identify growth opportunities within existing accounts.
- Strong understanding of sales processes and techniques for upselling and cross-selling.
- Deep commitment to customer satisfaction and success, with a proactive and customer-centric approach.
- Outstanding knowledge of MS Office and proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools.
- Advanced negotiation skills.
- Driven by achieving and exceeding targets, with a strong focus on results.
Benefits
- Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background.
- Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.
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