This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a high-energy, flexible, and detail-oriented education technology professional to join our Customer Onboarding team in the US or MX, to engage and inspire new and existing customers throughout the AMERICAS region. Bilingual fluency in Spanish and English (spoken and written) is required. As an Onboarding Consultant, you will set up customers for immediate success by helping them navigate change management through customer training and consultation, sharing best practices and facilitating implementation. In addition, you will take a consultative approach to understand each customer’s goals and context, tailoring guidance and recommendations to support their adoption journey. Your responsibilities will include: - Guide customers through a seamless implementation. - Educate customers for immediate success. - Solve technical problems. - Collect and act on feedback. - Understand and act on success metrics. - Develop outstanding training materials. - Work as ‘One Team’. Qualifications - Education: Bachelor’s degree or equivalent professional experience required. - Experience: A minimum of 3 years of experience onboarding customers at a SaaS company or in a related field, such as education technology. Additional experience as an instructional designer, educator, faculty trainer, or technology staff is highly regarded. - Communication: Bilingual fluency in Spanish and English (spoken and written) is required. - Proven ability to distill complex ideas into clear, powerful messaging tailored to diverse audiences with varying levels of technical expertise. - Strong customer empathy, with the ability to connect with and engage clients effectively. - Excellent organizational and project management skills for managing multiple priorities, long-term collaborative projects, and cross-functional partnerships with competing agendas. - Tech-savvy, with the ability to quickly learn new software and train others effectively. - Consultative mindset, with the ability to conduct discovery, understand customer goals and constraints, and provide tailored recommendations that drive adoption and outcomes. - Self-starter with the ability to work independently and in nuanced, ambiguous situations. - Enthusiastic, engaging presence with customers and internal teams. - Flexibility to work with global clients across multiple time zones. - Knowledge of onboarding and customer success processes and best practices. - Familiarity with local higher education systems, secondary education curriculum, educational technology, and learning management systems is highly regarded. - Familiarity with the ethical use of AI tools in education and professional settings. - Ability to travel for on-site client visits or conferences, both locally and internationally, no more than 10% annually. Requirements - Education: Bachelor’s degree or equivalent professional experience required. - Experience: A minimum of 3 years of experience onboarding customers at a SaaS company or in a related field, such as education technology. - Communication: Bilingual fluency in Spanish and English (spoken and written) is required. Benefits - Remote First Culture - Health Care Coverage* - Education Reimbursement* - Competitive Paid Time Off - Self-Care Days - National Holidays* - 2 Founder Days + Juneteenth Observed - Paid Volunteer Time* - Charitable contribution match* - Monthly Wellness or Home Office Reimbursement/* - Access to Modern Health (mental health platform) - Parental Leave* - Retirement Plan with match/contribution*

Practice Transformation Specialists serve as Aledade's frontline champions, building meaningful relationships with healthcare providers while gaining invaluable insights into our partner practices' evolving needs and success stories. As part of our innovative Flex Field Practice Transformation team, you'll deliver scalable, expert-level support that ensures every practice receives the consistent, high-quality guidance they need to thrive in value-based care. This dynamic role puts you at the heart of healthcare transformation, where your direct impact helps practices achieve better patient outcomes while driving meaningful change across the healthcare landscape. The position requires domestic travel within the United States up to 25% across the year. Outside of these travel periods, the role is entirely remote. Candidates should be comfortable working remotely or from home anywhere within the US, ensuring flexibility and adaptability in both settings to successfully fulfill the responsibilities of the role. Primary Duties: - Direct Practice Support: 80% - Responsible for supporting markets with staffing capacity for new and existing practices. This includes onboarding practices to Aledade, coaching on our technologies, and leading initiatives to ensure practices meet the goals outlined in their jointly developed Practice Transformation Plans. - ACO Training and Development: 10% - Work to assist in training office staff and physicians & providers (in coordination with Aledade's Value Based Care Curriculum) on processes and technologies. Provide continual assessment of practice’s and staff’s training needs. Develop and nurture lasting relationships and engagement with physicians, providers, and healthcare system executives to support and enhance financial and quality performance across performance metrics. - Customer Success: 10% - Listening to practices concerns, relaying important information to Manager/Leads to understand opportunities for improvement. Minimum Qualifications: - 4-6 years of significant and relevant work experience in medical practice management in lieu of educational requirements may be accepted, particularly with significant administrative experience in a clinic setting. - 3 years of experience with Electronic Health Records (EHR) for clinical/practice management processes. Preferred KSA's: - Excellent oral and written communication skills (i.e., public presentation skills), organizational and project management skills, and team-building skills. - Familiarity with process mapping and work-flow analysis tools. - Excellent computer skills and willingness to learn additional software applications. Physical Requirements: - Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required. - Ability to travel up to 25% across the year to different markets in the US Who We Are: Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place. What Does This Mean for You? At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission. In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members: Flexible work schedules and the ability to work remotely are available for many roles Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners Robust time-off plan (21 days of PTO in your first year) Two paid volunteer days and 11 paid holidays 12 weeks paid parental leave for all new parents Six weeks paid sabbatical after six years of service Educational Assistant Program and Clinical Employee Reimbursement Program 401(k) with up to 4% match Stock options And much more! At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation. Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants

Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences. Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place. 1. Responsibilities - Drives operational leadership across the Clinical Implementation team, including new initiatives and operational change management. - Participate in providing input related to Sales to Service, Kick-Off, Solutions Overview, Specification Review, and Software Review. - Develop supporting documentation to streamline software design and configuration. - Leads and executes the end-to-end technical implementation of Medable’s products for customer accounts; including configuration and customization of Medable’s products, conducting technical testing, quality assurance, and troubleshooting. Serves as a platform expert. - Manages technical implementation releases, including timelines, technical milestones, and deliverables. Ensure projects are completed on time, within scope, and meet both technical and customer expectations. - Represents the voice of the customer within the product organization by providing actionable technical insights, feedback, and feature requests to Medable’s product development teams. - Collaborates closely with product teams to translate technical customer feedback into product enhancements and improvements. - Acts as the link between customers and Medable’s product development team. - Collaborate with product team to scope additional product features and product roadmap. - Uses in-depth knowledge of Medable’s products to provide technical guidance and support to internal team and clients. This includes creating and reviewing technical design documentation to ensure development is being built and tested according to technical standards. - Supports technical training and onboarding to customers to ensure successful product launches and adoption. - Effectively prioritizes own and workload of other team members. - Other duties as assigned. 2. Experience - 6+ years of technical experience in study design, technical implementation, product management, or a related role, or a combinations of education and experience. - Ability to understand and interpret clinical trial documentation such as protocols, clinical data models and other eClinical data collection instruments. - Demonstrated experience in interpretation of client requirements to prepare and document design specifications. - Experience in requirement gathering, analysis, solution design, development, testing and implementation of software. - In-depth expertise in clinical trial data management, regulatory compliance, and global study environments. - Advanced understanding of eCOA, ePRO, EDC and DCT with demonstrated success in high-stakes implementation projects. - Proven experience in client relations and interactions with clients at all levels. - Experience and proven ability to mentor and grow other members of the team. 3. Skills - Microsoft Word, PowerPoint, Excel. - Excellent verbal and written communication skills, negotiation skills and the ability to translate complex technical concepts into simple terms. - Strong technical understanding of SDLC. - Exceptional customer-facing and technical communication skills. - Proven ability to gather and articulate technical customer requirements. - Excellent technical project management and problem-solving abilities. - Proficiency in app publication process. - Git, Confluence, Postman, Terminal (command line). - Strong project management skills. - Technical aptitude and ability to learn software programs. - Strong interpersonal skills and leadership with the ability to grow others on the team. 4. Education, Certifications, Licenses - Bachelor's degree in Computer Science, Health Informatics, or related field. 5. Travel Requirements - As required. At Medable, we believe that our team of Medaballers is our greatest asset. That is why we are committed to your personal and professional well-being. Our rewards are more than just benefits - they demonstrate our commitment to providing an inclusive, healthy and rewarding experience for all our team members. Flexible Work - Remote from the start, we believe in a flexible employee experience Compensation - Competitive base salaries - Annual performance-based bonus - Stock options for employees, aligning personal achievements to Medable's success Health and Wellness - Comprehensive medical, dental, and vision insurance coverage - Carrot Fertility Program - Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) - Wellness program (Mental, Physical and Financial) Recognition - Peer-to-peer recognition program, celebrating achievements and milestones Community Involvement - Volunteer time off to support causes you care about Medable is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or would like to request an accommodation due to a disability, please contact us at hr@medable.com.

• Driving and managing deployment projects through completion and providing reports and status as necessary. • Coordinating with collocation vendors, internet service providers (ISPs), Account Managers, Network Infrastructure Engineers, IDMs and Logistics Coordinators. • Managing colo resources and associated projects for a set of geographic territories and become the site expert. • Contributing and participating in projects to improve internal processes. • Having exposure to DWDM and Datacenter environment, Tracking circuit, rack, IP, and power data in Akamai databases and maintaining accurate datacenter-specific information.