Overview Patient Service Representative Remote MUST HAVE PATIENT CUSTOMER REPRESENTATIVE EXPERIENCE $16 an hour Join Us in Transforming the Dental Experience Imagine being able to work with a group that strives to make a difference in the everyday lives of individuals. At NADG, we use our individuality and expertise to work with our partnered dental offices and ensure that every practice is able to focus on what they do best—providing best in class patient care. Our guiding principle is empathy, and it allows us to focus on the big picture of what our work is all about: putting every patient first, every visit. Do you have the drive and passion for helping others improve the dental field in the way that we do? Come join our team— assist us in pioneering a new culture of dentistry. Responsibilities The Role You’ll Fill at NADG Our Patient Service Center is expanding! As a member of our team, you will… - Receives a high volume of calls to answer daily - Present offers to patients - Overcoming patient objections to schedule an appointment - Scheduling a high volume of appointments - Use product knowledge to showcase the solutions our practices can offer patients - Use company databases and software to track progress - Displays problem solving skills and takes ownership for patient concerns/issues and solutions - Work with practice teams on solutions for patients in a timely manner - Ability to manage sensitive and critical information with respect to company policies, as well as laws and regulations - Collects missing information or updates outdated information - Consistently meet and exceed department key performance indicators - Expected to work all scheduled workdays, during scheduled hours and report to work on time - Enjoy company contests and incentives - Other special projects or responsibilities as assigned Qualifications The Skills We’re Looking for As an ever-growing dental service organization, we are looking for team members with previous experience and impressive qualifications. These include… - 2+ years’ experience providing superior customer service. - Experience with M/S office products including Word, Excel, Outlook preferred. - Strong computer skills: 45+ WPM, ability to multitask using different software and programs while maintaining a conversation - Must have reliable high-speed internet - Must have a private workspace from home Benefits: - Health, Dental and Vision Insurance (Full-time employees) - Healthcare Spending Account - Paid Time Off - 401k - Voluntary Life & Disability Insurance - Referral Program - Employee Discount Program Ready to Join Our Team? - Our team isn’t just looking for good members, we’re looking for the best of the best and are ready to welcome the perfect candidate to this position. NADG is constantly growing, and we want you to join us on our mission. Stop searching for jobs – apply today and start your career. - If you are professional and organized yet outgoing, flexible, and energetic, you’ll fit right in. - Our team is full of individuals with different skills and personalities, but each is willing to go the extra mile for our patients while communicating well with our team. If this sounds relatable, then there’s a spot for you at our practice. We’re excited to hear from you! Equal Opportunity Employer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law. #NADG3

Join a team that’s transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it’s a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care. Our mission is simple but powerful: Improving lives, one session at a time. Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice. As the most trusted behavioral health partner in the Western U.S., we’ve established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings. Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all. We are seeking a Care Coordinator I to facilitate a frictionless experience for both clients and clinicians working with Headlight. Clinicians work with Headlight because we take care of the important administrative parts of their job for them. Clients come to Headlight because we ensure they are matched with world-class mental health providers and we make it easy to get the help they need without jumping through hoops or feeling frustrated. And our Care Coordination team is the engine that makes this all happen. As a Client Care Coordinator, you serve as a vital link between our clients and clinical team, ensuring that each care plan is executed seamlessly. You’ll do this by aligning clinician availability with client needs by managing calendars, rescheduling appointments, and optimizing clinician schedules for maximum efficiency. You will also act as the first point of contact for client inquiries through phone, text, and email—delivering timely, compassionate, and professional support. You will support our clinicians by keeping them informed of relevant updates, schedule changes, and client preferences to help them deliver the best care possible. This role is essential in fostering a smooth, supportive care experience for both clients and clinicians by ensuring communication is clear, plans are followed, and needs are proactively met. Our Pillars - Make things easier. - Forge genuine connections. - Elevate the standard. Roles and Responsibilities - Client Care Coordination: Facilitate the execution of a Clinician developed care plan for clients in need of outpatient mental health services; answer calls, reply to text messages & emails, and assist clients in their scheduling needs. - Clinical Support: Provide administrative support to clinicians and their clients by backing up the Clinical Support Team. This includes assisting with documentation, scheduling logistics, and any other operational needs that contribute to seamless care delivery. - Team Collaboration: Work collaboratively with the Clinical, Billing, and Intake Teams to ensure continuity of care and streamlined communication. Help facilitate efficient teamwork by acting as a liaison across departments. - Resource Coordination: Assist clients in navigating the healthcare system by coordinating services both within Headlight and externally. Tasks may include rescheduling appointments, coordinating with pharmacies, resolving insurance or billing issues, and connecting clients with necessary medical or mental health resources. - Monitoring and Follow-Up: Regularly track client progress and ensure care is delivered according to established plans. Complete follow-ups after appointments, confirm future visits are scheduled, and carry out all assigned tasks related to client care coordination. - Client Satisfaction: Serve as a reliable, empathetic point of contact for clients, ensuring their needs are met and their experience with Headlight is supportive, professional, and responsive. - Data Entry, Tasking, and Record Keeping: Maintain accurate and up-to-date client records by entering information into the system in a timely and detailed manner. Track tasks, document client interactions, and ensure all care coordination is properly logged. - Compliance with Policies: Uphold all organizational policies and procedures. Ensure client care meets high professional standards and complies with legal, ethical, and HIPAA requirements. Qualifications - Previous experience in a medical/mental health office, specifically with scheduling and referral coordination - Working knowledge of Electronic Medical Records Systems - Experience with Excel, Word, and other computer programs - Ability to work with a team with little direct supervision - Excellent communication skills through phone, email, text and chat - Customer service experience (2 years preferred) - Ability to be flexible in a fast paced, evolving work environment - Attendance as required for position. - Problem solving skills - Possess a strong collaborative attitude that applies solution-based thinking - Computer skills - Communication skills, verbal and written - Professional attitude - Customer service skills - Prompt attention to detail Benefits - W2 role with competitive hourly rate - Medical, Dental and Vision on the first of the month after employment (based on FT hours) - Paid Vacation, Sick, and Holiday time - Employee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges. - 401(k) plan with company contribution - Remote work schedule - Opportunity to work in a cutting-edge healthcare technology environment - Professional development opportunities and training - Collaborative and supportive work culture - Impactful role contributing to the enhancement of patient care and healthcare processes $20 - $24 an hour Incentive pay is also offered on top of the base hourly rate. 85% ready state and 15 activities per hour = an additional $2.50 more per hour 85% ready state and 20 activities per hour = an additional $3.75 more per hour 85% ready state and 25 activities per hour = an additional $5 more per hour If you need any accommodations for your interview please email HR@headlight.health prior to scheduling. Not meeting all the requirements? Research indicates that women, communities of color, and historically underrepresented individuals are often hesitant to apply for jobs unless they meet every qualification. We are committed to cultivating a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but your previous experience doesn't precisely match every qualification listed, we enthusiastically encourage you to submit your application. You could be the ideal candidate for this role or others! Headlight is committed to the principles of diversity, equity, and inclusiveness and seeks to create a working environment reflective of this commitment. We seek to provide a diverse clinician base to support the diversity of our clients. Headlight supports and respects diversity of people, culture, and ideas throughout our organization. Headlight thrives to be a welcoming, diverse and discrimination- and harassment-free workplace. By applying for this position, you consent to receive future communications from Headlight via email or text regarding this application and related employment opportunities. You may opt-out at anytime by contacting us directly. Job Postings on Indeed and other job boards may post with total compensation (base + bonus). For the exact base salary range please check our website or our job-site

Start Date: Monday, May 18, 2026 End Date: Either July 31st or August 7th depending on your preference, availability, and staffing needs. See more schedule details below. Application End Date: Sunday, March 22nd at 5pm MT Role Status: Temporary, Paid Hourly (40 hours/week), Non-exempt (eligible for overtime pay) Compensation: $20.00 / hour Location: We are open to hiring fully-remote individuals living within the United States and would be excited to hire individuals living within driving distance of our Boulder, CO office. We require anybody working remotely to have a very reliable, high-speed internet connection. Campminder provides a laptop, headset, monitor, keyboard, and mouse for the duration of your employment. __________________________________________________________ Why you should join our Client Support team for the summer! - We provide awesome software support for summer camp staff and parents. - It’s rewarding to know we are enabling meaningful outdoor experiences for thousands of campers. - Our work is fast paced and you are always learning something new. - With an incredibly supportive team, you’ll know who to ask or where to look when you come across something new. - Your colleagues are smart, collaborative, caring, and fun. - We’ve been nationally recognized for our values-led culture and employee experience. About The Role: As a Seasonal Support Representative, you will help ensure our summer camp clients and families thrive! You will play a critical role throughout the summer months by reinforcing our Client Support team by fielding the increased volume of calls and help tickets from our camps and families. In this role, you will uphold our support philosophy, which centers around empathy, humility, and heart. This comes naturally to you, as you love empowering clients with conscientious, comprehensive, knowledgeable support. You are passionate about the community we serve, technology, and helping others via your world-class client support. What You’ll Bring: - An innate desire to be of service to others - Excellent written and verbal communication skills - Strong critical thinking and multitasking skills - An eagerness to quickly learn and engage with our robust software - Excitement to successfully collaborate with a team and also problem-solve independently - Attention to detail and accuracy - Some prior experience in a fast-paced and high-volume customer support role - Empathy and diplomacy required to gracefully engage in occasionally difficult and emotionally-charged conversations - Willing to work a consistent 40 hours per week for the duration of the summer, either 7a-3:30p MT M-F or 9a-5:30p MT M-F Primary Responsibilities: - Corresponding with camp staff and parents via email and phone - Triaging calls and tickets - Escalating cases or system errors through appropriate channels - Troubleshooting within the Campminder system database and the Campanion mobile application - Processing payments and refunds through the Campminder system - Adapting your step-by-step instructions to clients depending on contextual clues and the devices they are using to access the Campminder platforms Perks of the Role: - Excellent opportunity to work at an established tech company - Exposure to aspects of a tech company including client relations, product/engineering, communications, and business development - Opportunity to showcase your skills firsthand for potential future openings with Campminder - Join a joyful, team-oriented environment Schedule & Hours: - We are hiring several Seasonal Support positions that will start Monday, May 18th. - Two positions will wrap up at the end of July - Three positions will end in early August - Seasonal Support Staff are scheduled for 40 work hours a week: - Weekday shifts are 7:00 am MT to 3:30 pm MT 9:00 am MT to 5:30 pm MT - In your application, please share any prior commitments you may have during these months. - In your application, please note the early or late shift preference you may have (see shifts above) - Our highest volume weeks are June 14 - July 3 — all hands on deck! Interview Process: - Conversation about role logistics - 15 minutes - Interview with Support leadership - 45 minutes - Interview with Support peers - 30 minutes We encourage individuals of all backgrounds to apply: We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all, including people of color, people from working-class backgrounds, women, and members of the LGBTQ+ community. We welcome and encourage applications from people with these identities or members of other historically marginalized groups. Research shows that women and people of color tend not to apply to jobs unless they believe they are 100% qualified and apply to fewer senior-level positions. With that in mind, we encourage you to apply if you're not sure whether you meet our qualifications. We'd love to have the opportunity to consider you!

POSITION SUMMARY: Customer Experience Associate reports to Customer Experience Supervisor and will work directly with Natera’s internal and external, domestic and international customers consisting of medical professionals, patients, laboratory personnel, channel partners, supply chain personnel, and sales by assisting across a wide range of interactions. PRIMARY RESPONSIBILITIES: - Deals directly with internal and external customers via telephone and electronic channels to obtain missing information needed for processing of submitted test samples based on assigned region. Necessary information includes: - Patient contact and health information - Physician and Clinic information - Billing information or medical insurance information - Requested tests to be processed - Deals directly with internal and external customers via telephone and electronic channels to: - Communicate test status per protocol to respective customers - Resend and/or request the resending of issued test results - Schedule requests for mobile phlebotomy - Support and/or triage respective customer technical issues - Triage and/or schedule clinical inquiries to/for Genetic Counseling staff - Supports Sales team processing the following account requests - Account Set Up and changes - Placing kit/supply orders - Processing orders for pre-filled requisitions - Tracking orders - Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples, results reports, and other relevant inquiries - Obtain and evaluate all relevant information to handle inquiries and complaints - Perform customer verifications - Direct or escalate requests and unresolvable issues as needed - Manage customers' accounts, document all customer interactions, communications, actions taken, and follow ups - Familiarity with all genetic tests performed by Natera, including samples needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers. - Assists with mentoring and training new employees - Other duties may be assigned to meet business needs - Employee will have working knowledge of HIPAA policy and procedures and must comply with Natera policies in handling and protecting patient privacy. - This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job - Must maintain a current status on Natera training requirements. QUALIFICATIONS: - High School degree or equivalent required; - Two- or Four-year undergraduate degree or certification preferred; - At least 2 years prior customer service experience; - Multi-lingual skills are a strong plus KNOWLEDGE, SKILLS, AND ABILITIES: - Knowledge of customer service principles and practices - Ability to analyze, escalate, or resolve customer questions within established protocols - Must be adaptable. Show perseverance and engagement through regular change. - Experienced with both phone and written customer support - Knowledge of administrative procedures and protocols - Knowledge of numeric, verbal, and written language applications - Intermediate proficiency with Microsoft Office and Google Suite apps (drive, Gmail, g-docs, g-sheets) - Excellence in attention to detail and organization skills - Ability to maintain professionalism when communicating with customers Preferred Skills and Experience - Experience with Salesforce CRM platform, LIMS, Twilio or other virtual telephony/communication platform - Data gathering, sorting, maintenance, and analysis OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents. Link: https://www.natera.com/notice-of-data-collection-california-residents/ Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes. For more information: - BBB announcement on job scams - FBI Cyber Crime resource page