Headlight

• Serve as the senior measurement and instrumentation strategist on assigned client accounts; leading consulting conversations on attribution methodology, channel event instrumentation (Meta’s Conversions API, Google Enhanced Conversions, MMPs such as AppsFlyer or Adjust), tag management, and analytics architecture. • Audit each client’s existing measurement stack — channel pixels, server-side events, MMP setup, conversion APIs, web and app analytics, CRM and eCommerce integrations — and produce a written measurement assessment that identifies gaps, data quality issues, and growth opportunities. • Translate audit findings into a prioritized measurement plan that defines success criteria and sequences deliverables for the Growth Engineering and Growth Pod teams to execute. • Act as the in-room expert during client measurement reviews, QBRs, and escalations involving data discrepancies, attribution disputes, and reporting questions. • Own end-to-end project management of analytics and measurement workstreams during new-client onboarding: scoping, timeline, stakeholder alignment, dependency tracking, risk surfacing, and status reporting. • Run requirements-gathering sessions with client marketing, analytics, engineering, and data teams to capture data sources, business definitions, KPI hierarchies, and reporting expectations. • Coordinate the integration of Headlight’s reporting and BI infrastructure (BigQuery, dbt, Looker) with each client’s data environment — channel APIs, CRM, Shopify, MMP, and warehouse exports. • Drive cross-functional onboarding execution across Growth Engineering, Growth Pods, and Client Services to ensure new clients reach a steady-state reporting and measurement posture on time. • Translate fluently between three audiences: the Analytics and Engineering team (technical implementation), the Growth team (campaign optimization), and the client (business outcomes and strategy).

• Serve as the senior measurement and instrumentation strategist on assigned client accounts • Lead consulting conversations on attribution methodology and channel event instrumentation • Audit each client’s existing measurement stack and produce a written measurement assessment • Own end-to-end project management of analytics and measurement workstreams during new-client onboarding • Translate audit findings into a prioritized measurement plan • Act as the in-room expert during client measurement reviews and escalations

• Advise clients and media buying teams on channel event instrumentation requirements and user attribution, such as Meta’s Conversions API (CAPI), Google Enhanced Conversions, TikTok Events API, and other platform-specific integrations. • Validate and architect web and app analytics event pipelines in tools such as Google Tag Manager and Mobile Measurement Partners such as AppsFlyer, Adjust, or Branch. • Design, execute, and analyze matched-market (geo-lift) incrementality tests using tools such as Meta’s GeoLift library and other ML tooling within Jupyter notebooks. • Contribute to and support Marketing Mix Modeling (MMM) initiatives, including data preparation, model interpretation, and client-facing presentation of results. • Write data ingest pipelines and API integrations using Python running on the Google Cloud Platform (GCP). • Create BI dashboards and views using Looker. • Write data pipelines using SQL in Data Build Tool (dbt) on Google BigQuery. • Investigate data discrepancies and troubleshoot pipeline and reporting issues across web, app, and advertising platforms. • Integrate web, app, eCommerce (e.g., Shopify), and CRM (e.g., Salesforce) data with advertising channel audience and conversion APIs (e.g., Facebook CAPI, Google Enhanced Conversions). • Implement custom BI visualizations using HTML/CSS/JS + Vue. • Implement OAuth endpoints, web callbacks, and other API integrations supporting data and reporting integrations in Python.

• Advise clients and media buying teams on channel event instrumentation requirements and user attribution, such as Meta’s Conversions API (CAPI), Google Enhanced Conversions, TikTok Events API, and other platform-specific integrations. • Validate and architect web and app analytics event pipelines in tools such as Google Tag Manager and Mobile Measurement Partners such as AppsFlyer, Adjust, or Branch. • Design, execute, and analyze matched-market (geo-lift) incrementality tests using tools such as Meta’s GeoLift library and other ML tooling within Jupyter notebooks. • Contribute to and support Marketing Mix Modeling (MMM) initiatives, including data preparation, model interpretation, and client-facing presentation of results. • Write data ingest pipelines and API integrations using Python running on the Google Cloud Platform (GCP). • Create BI dashboards and views using Looker. • Write data pipelines using SQL in Data Build Tool (dbt) on Google BigQuery. • Investigate data discrepancies and troubleshoot pipeline and reporting issues across web, app, and advertising platforms. • Integrate web, app, eCommerce (e.g., Shopify), and CRM (e.g., Salesforce) data with advertising channel audience and conversion APIs (e.g., Facebook CAPI, Google Enhanced Conversions). • Implement custom BI visualizations using HTML/CSS/JS + Vue. • Implement OAuth endpoints, web callbacks, and other API integrations supporting data and reporting integrations in Python.

Join a team that’s transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it’s a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care. Our mission is simple but powerful: Improving lives, one session at a time. Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice. As the most trusted behavioral health partner in the Western U.S., we’ve established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings. Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all. We are seeking a Care Coordinator I to facilitate a frictionless experience for both clients and clinicians working with Headlight. Clinicians work with Headlight because we take care of the important administrative parts of their job for them. Clients come to Headlight because we ensure they are matched with world-class mental health providers and we make it easy to get the help they need without jumping through hoops or feeling frustrated. And our Care Coordination team is the engine that makes this all happen. As a Client Care Coordinator, you serve as a vital link between our clients and clinical team, ensuring that each care plan is executed seamlessly. You’ll do this by aligning clinician availability with client needs by managing calendars, rescheduling appointments, and optimizing clinician schedules for maximum efficiency. You will also act as the first point of contact for client inquiries through phone, text, and email—delivering timely, compassionate, and professional support. You will support our clinicians by keeping them informed of relevant updates, schedule changes, and client preferences to help them deliver the best care possible. This role is essential in fostering a smooth, supportive care experience for both clients and clinicians by ensuring communication is clear, plans are followed, and needs are proactively met. Our Pillars - Make things easier. - Forge genuine connections. - Elevate the standard. Roles and Responsibilities - Client Care Coordination: Facilitate the execution of a Clinician developed care plan for clients in need of outpatient mental health services; answer calls, reply to text messages & emails, and assist clients in their scheduling needs. - Clinical Support: Provide administrative support to clinicians and their clients by backing up the Clinical Support Team. This includes assisting with documentation, scheduling logistics, and any other operational needs that contribute to seamless care delivery. - Team Collaboration: Work collaboratively with the Clinical, Billing, and Intake Teams to ensure continuity of care and streamlined communication. Help facilitate efficient teamwork by acting as a liaison across departments. - Resource Coordination: Assist clients in navigating the healthcare system by coordinating services both within Headlight and externally. Tasks may include rescheduling appointments, coordinating with pharmacies, resolving insurance or billing issues, and connecting clients with necessary medical or mental health resources. - Monitoring and Follow-Up: Regularly track client progress and ensure care is delivered according to established plans. Complete follow-ups after appointments, confirm future visits are scheduled, and carry out all assigned tasks related to client care coordination. - Client Satisfaction: Serve as a reliable, empathetic point of contact for clients, ensuring their needs are met and their experience with Headlight is supportive, professional, and responsive. - Data Entry, Tasking, and Record Keeping: Maintain accurate and up-to-date client records by entering information into the system in a timely and detailed manner. Track tasks, document client interactions, and ensure all care coordination is properly logged. - Compliance with Policies: Uphold all organizational policies and procedures. Ensure client care meets high professional standards and complies with legal, ethical, and HIPAA requirements. Qualifications - Previous experience in a medical/mental health office, specifically with scheduling and referral coordination - Working knowledge of Electronic Medical Records Systems - Experience with Excel, Word, and other computer programs - Ability to work with a team with little direct supervision - Excellent communication skills through phone, email, text and chat - Customer service experience (2 years preferred) - Ability to be flexible in a fast paced, evolving work environment - Attendance as required for position. - Problem solving skills - Possess a strong collaborative attitude that applies solution-based thinking - Computer skills - Communication skills, verbal and written - Professional attitude - Customer service skills - Prompt attention to detail Benefits - W2 role with competitive hourly rate - Medical, Dental and Vision on the first of the month after employment (based on FT hours) - Paid Vacation, Sick, and Holiday time - Employee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges. - 401(k) plan with company contribution - Remote work schedule - Opportunity to work in a cutting-edge healthcare technology environment - Professional development opportunities and training - Collaborative and supportive work culture - Impactful role contributing to the enhancement of patient care and healthcare processes $20 - $24 an hour Incentive pay is also offered on top of the base hourly rate. 85% ready state and 15 activities per hour = an additional $2.50 more per hour 85% ready state and 20 activities per hour = an additional $3.75 more per hour 85% ready state and 25 activities per hour = an additional $5 more per hour If you need any accommodations for your interview please email HR@headlight.health prior to scheduling. Not meeting all the requirements? Research indicates that women, communities of color, and historically underrepresented individuals are often hesitant to apply for jobs unless they meet every qualification. We are committed to cultivating a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but your previous experience doesn't precisely match every qualification listed, we enthusiastically encourage you to submit your application. You could be the ideal candidate for this role or others! Headlight is committed to the principles of diversity, equity, and inclusiveness and seeks to create a working environment reflective of this commitment. We seek to provide a diverse clinician base to support the diversity of our clients. Headlight supports and respects diversity of people, culture, and ideas throughout our organization. Headlight thrives to be a welcoming, diverse and discrimination- and harassment-free workplace. By applying for this position, you consent to receive future communications from Headlight via email or text regarding this application and related employment opportunities. You may opt-out at anytime by contacting us directly. Job Postings on Indeed and other job boards may post with total compensation (base + bonus). For the exact base salary range please check our website or our job-site

• Client Impact: Collaborate with Account and Growth teams to deliver creative strategies that drive measurable results for high-growth apps and consumer tech brands. • Data-Driven Strategy: Analyze campaign performance metrics, distill insights, and translate data into actionable creative testing roadmaps. • Creative Coordination: Partner closely with designers to concept, brief, and produce ad creative that scales across multiple formats and platforms. • Copywriting: Write high-converting ad copy across social, search, and display campaigns with a focus on clarity, persuasion, and brand alignment. • Market Research: Stay ahead of cultural trends, competitive landscapes, and category insights to inspire fresh creative strategies. • Platform Expertise: Develop strategies tailored to the nuances of major platforms, including Facebook, Google, TikTok, YouTube, and more.

• Help build breakthrough paid social, video, & programmatic creative for high-growth consumer brands • Report into the Creative Director and spearhead creative ideation, design, and execution across a portfolio of clients • Collaborate with internal and client teams in a client-facing and highly collaborative role • Deliver compelling presentations and create alignment with stakeholders