North American Dental Group

Title: Patient Service Representative Location: US-GA-McDonough Job ID 2026-24370 Practice Name North American Dental Group # of Openings 1 Category Patient Service Center Job Description: Join Us in Transforming the Dental Experience Imagine being able to work with a group that strives to make a difference in the everyday lives of individuals. At NADG, we use our individuality and expertise to work with our partnered dental offices and ensure that every practice is able to focus on what they do best—providing best in class patient care. Our guiding principle is empathy, and it allows us to focus on the big picture of what our work is all about: putting every patient first, every visit. Do you have the drive and passion for helping others improve the dental field in the way that we do? Come join our team— assist us in pioneering a new culture of dentistry. Responsibilities The Role You’ll Fill at NADG Our Patient Service Center is expanding! As a member of our team, you will… - Receives a high volume of calls to answer daily - Present offers to patients - Overcoming patient objections to schedule an appointment - Scheduling a high volume of appointments - Use product knowledge to showcase the solutions our practices can offer patients - Use company databases and software to track progress - Displays problem solving skills and takes ownership for patient concerns/issues and solutions - Work with practice teams on solutions for patients in a timely manner - Ability to manage sensitive and critical information with respect to company policies, as well as laws and regulations - Collects missing information or updates outdated information - Consistently meet and exceed department key performance indicators - Expected to work all scheduled workdays, during scheduled hours and report to work on time - Enjoy company contests and incentives - Other special projects or responsibilities as assigned Qualifications The Skills We’re Looking for As an ever-growing dental service organization, we are looking for team members with previous experience and impressive qualifications. These include… - 2+ years’ experience providing superior customer service. - Experience with M/S office products including Word, Excel, Outlook preferred. - Strong computer skills: 45+ WPM, ability to multitask using different software and programs while maintaining a conversation - Must have reliable high-speed internet - Must have a private workspace from home Benefits: - Health, Dental and Vision Insurance (Full-time employees) - Healthcare Spending Account - Paid Time Off - 401k - Voluntary Life & Disability Insurance - Referral Program - Employee Discount Program Ready to Join Our Team? - Our team isn’t just looking for good members, we’re looking for the best of the best and are ready to welcome the perfect candidate to this position. NADG is constantly growing, and we want you to join us on our mission. Stop searching for jobs – apply today and start your career. - If you are professional and organized yet outgoing, flexible, and energetic, you’ll fit right in. - Our team is full of individuals with different skills and personalities, but each is willing to go the extra mile for our patients while communicating well with our team. If this sounds relatable, then there’s a spot for you at our practice. We’re excited to hear from you! Equal Opportunity Employer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law. #NADG3

Title: Patient Service Rep (In Practice/Remote) Location: Downers Grove, Illinois, United States Department: Patient Service Center Job ID 2026-24283 Practice Name Grove Dental Associates # of Openings 1 Job Description: Overview Hours of Operation - Hours can vary from 7am-6pm M-F and possible Saturdays from 7am -230pm - Full time position 40 hours a week - Training would be Monday-Friday from 8:00am-4:30pm at the Downers Grove location - Position would be Remote once fully trained, providing work from home criteria is met. The training is approximately 3-4 weeks. - Must have high speed internet and a quiet private workspace to work remotely Pay: $17.00/hour based on experience Our Patient Service Center is expanding! As a member of our team, you will… - Receive/make a high volume of calls to schedule and assist patients for their next dental appointment - Create patient charts on the computer - Multitask when scheduling the patient with being able to review multiple applications at the same time on the computer - Ability to identify and resolve issues with a sense of urgency while maintaining patient confidentiality. What You’ll Need to Succeed - High School diploma or equivalent. - Minimum 2 years’ experience in a customer service or call center environment. - The ability to identify and resolve issues with a sense of urgency while maintaining patient confidentiality. - Excellent interpersonal, communication, and telephone skills establishing positive relationships. - A stable employment history and history of consistent attendance. - Dependability, flexibility, and commitment to providing exceptional service for patients. Why You’ll Love Working With Us - Paid Time Off: Competitive PTO that grows with your career. - Comprehensive Benefits: Including 401(k). - Career Growth: Access to continuing education and development opportunities. - Dynamic Environment: Work in an exciting, inclusive atmosphere that values individuality and teamwork. Equal Opportunity Employer We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other legally protected characteristic. Ready to Make a Great First Impression? Join a team that’s redefining dental care for the better! North American Dental Group-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from North American Dental Group, a dental support organization. #NADG3

Role Description Join Us in Transforming the Dental Experience. Imagine being able to work with a group that strives to make a difference in the everyday lives of individuals. At NADG, we use our individuality and expertise to work with our partnered dental offices and ensure that every practice is able to focus on what they do best—providing best in class patient care. Our guiding principle is empathy, and it allows us to focus on the big picture of what our work is all about: putting every patient first, every visit. Do you have the drive and passion for helping others improve the dental field in the way that we do? Come join our team— assist us in pioneering a new culture of dentistry. The Role You’ll Fill at NADG - Receives a high volume of calls to answer daily - Present offers to patients - Overcoming patient objections to schedule an appointment - Scheduling a high volume of appointments - Use product knowledge to showcase the solutions our practices can offer patients - Use company databases and software to track progress - Displays problem solving skills and takes ownership for patient concerns/issues and solutions - Work with practice teams on solutions for patients in a timely manner - Ability to manage sensitive and critical information with respect to company policies, as well as laws and regulations - Collects missing information or updates outdated information - Consistently meet and exceed department key performance indicators - Expected to work all scheduled workdays, during scheduled hours and report to work on time - Enjoy company contests and incentives - Other special projects or responsibilities as assigned Qualifications - 2+ years’ experience providing superior customer service - Experience with M/S office products including Word, Excel, Outlook preferred - Strong computer skills: 45+ WPM, ability to multitask using different software and programs while maintaining a conversation - Must have reliable high-speed internet - Must have a private workspace from home Benefits - Health, Dental and Vision Insurance (Full-time employees) - Healthcare Spending Account - Paid Time Off - 401k - Voluntary Life & Disability Insurance - Referral Program - Employee Discount Program Company Description Our team isn’t just looking for good members, we’re looking for the best of the best and are ready to welcome the perfect candidate to this position. NADG is constantly growing, and we want you to join us on our mission. Stop searching for jobs – apply today and start your career. If you are professional and organized yet outgoing, flexible, and energetic, you’ll fit right in. Our team is full of individuals with different skills and personalities, but each is willing to go the extra mile for our patients while communicating well with our team. If this sounds relatable, then there’s a spot for you at our practice. We’re excited to hear from you! Equal Opportunity Employer: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

Role Description The Revenue Cycle Specialist is well versed and cross-trained in all areas of the revenue cycle and accustomed to working in a high-volume environment. Key Responsibilities include: - Processing dental claims for payment by insurance companies to ensure appropriate and timely coding, billing, and collections. - Performing manual and electronic posting functions for all payors/patient accounts, including cash balancing and reconciliation of bank deposits. - Posting payment corrections, payment transfers, and NSF’s. - Researching and clearing unapplied accounts using established identification functions/process. - Maintaining knowledge of insurance rejections/denial processing and appropriately posting information for collection and follow-up activity. - Responsible for all aspects of follow-up and collections, including making phone calls and accessing payer websites. Identifying issues or trending and providing suggestions for resolution. - Accurately and thoroughly documenting the pertinent collection activity performed. Reviewing the account information and necessary system applications to determine the next appropriate work activity. - Reviewing, investigating, and resolving claims that have been rejected or denied by insurance. Verifying claims adjudication utilizing appropriate resources and applications. - Performing appropriate billing functions, including manual re-bills as well as electronic submission to payers. Editing claims to meet and satisfy billing compliance guidelines for electronic claim submission. - Initiating appeals and ensuring all required documentation is submitted in the appeal process. - Answering patient billing questions and acting as a resource for patient billing questions. - Maintaining ledger accuracy and account integrity. - Analyzing and correcting insurance account receivable and payment posting ledger and posting errors. - Thoroughly researching all payor recoupments and identifying errors and/or opportunities to dispute and restore loss in revenue. Researching and validating patient refunds. - Verification of insurance benefits utilizing website, fax, and phone. - Reviewing patient accounts to determine and correct any discrepancies; account audits, aging AR, unapplied adjustments, resolving credit balance, unposted payments. - Researching and following up on all correspondence associated with assigned accounts. - Other duties and responsibilities as assigned by leadership. Qualifications - High School Diploma or equivalent. - Minimum 3-5 years Dental or Medical Experience. - Prior experience in Dental Office workflows, Revenue Cycle functions to include scheduling, registration, insurance verification, fee schedules, claim submission, charging/coding requirements, insurance AR follow-up, and payment posting process. - Experience with practice management software systems, insurance portals, clearing houses, insurance guidelines, banking reconciliation software, proficient in intermediate PC skills (MS Office—strong Excel skills). - Strong computer literacy, excellent Math and problem-solving skills. Data entry and 10-key by touch. - Strong interpersonal and organization skills. - Ability to work within a team setting and as an individual contributor. - Proven attention to detail with strong analytical skills. Benefits - A comprehensive benefits package including 401k. - Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us. - Constant opportunities for career growth and continuing education. - A professional and flexible atmosphere that allows for freedom and individuality – enabling our team to always strive to do what’s best for the patient. Equal Opportunity Employer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

Overview Patient Service Representative Remote MUST HAVE PATIENT CUSTOMER REPRESENTATIVE EXPERIENCE $16 an hour Join Us in Transforming the Dental Experience Imagine being able to work with a group that strives to make a difference in the everyday lives of individuals. At NADG, we use our individuality and expertise to work with our partnered dental offices and ensure that every practice is able to focus on what they do best—providing best in class patient care. Our guiding principle is empathy, and it allows us to focus on the big picture of what our work is all about: putting every patient first, every visit. Do you have the drive and passion for helping others improve the dental field in the way that we do? Come join our team— assist us in pioneering a new culture of dentistry. Responsibilities The Role You’ll Fill at NADG Our Patient Service Center is expanding! As a member of our team, you will… - Receives a high volume of calls to answer daily - Present offers to patients - Overcoming patient objections to schedule an appointment - Scheduling a high volume of appointments - Use product knowledge to showcase the solutions our practices can offer patients - Use company databases and software to track progress - Displays problem solving skills and takes ownership for patient concerns/issues and solutions - Work with practice teams on solutions for patients in a timely manner - Ability to manage sensitive and critical information with respect to company policies, as well as laws and regulations - Collects missing information or updates outdated information - Consistently meet and exceed department key performance indicators - Expected to work all scheduled workdays, during scheduled hours and report to work on time - Enjoy company contests and incentives - Other special projects or responsibilities as assigned Qualifications The Skills We’re Looking for As an ever-growing dental service organization, we are looking for team members with previous experience and impressive qualifications. These include… - 2+ years’ experience providing superior customer service. - Experience with M/S office products including Word, Excel, Outlook preferred. - Strong computer skills: 45+ WPM, ability to multitask using different software and programs while maintaining a conversation - Must have reliable high-speed internet - Must have a private workspace from home Benefits: - Health, Dental and Vision Insurance (Full-time employees) - Healthcare Spending Account - Paid Time Off - 401k - Voluntary Life & Disability Insurance - Referral Program - Employee Discount Program Ready to Join Our Team? - Our team isn’t just looking for good members, we’re looking for the best of the best and are ready to welcome the perfect candidate to this position. NADG is constantly growing, and we want you to join us on our mission. Stop searching for jobs – apply today and start your career. - If you are professional and organized yet outgoing, flexible, and energetic, you’ll fit right in. - Our team is full of individuals with different skills and personalities, but each is willing to go the extra mile for our patients while communicating well with our team. If this sounds relatable, then there’s a spot for you at our practice. We’re excited to hear from you! Equal Opportunity Employer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law. #NADG3

Overview SummaryThe Orthodontic Accounts Receivable (AR) Specialist is responsible for the timely and accurate execution of insurance claims processing, patient AR follow-up, and resolution of account balances. This position is focused on task-level support for collections, including reviewing EOBs, submitting appeals, correcting billing errors, and contacting payers and patients. The AR Specialist plays a key role in maintaining clean claims, minimizing aging AR, and supporting revenue cycle team goals through dependable daily follow-up activities. Essential Responsibilities• Reads/analyzes Explanations of Benefits (EOBs) for accuracy; determines appropriate follow-up actions. • Submits dental claims, appeals, and supporting documentation to payers. • Identifies and corrects billing errors and resubmits claims as needed. • Conducts root cause research for denied or unpaid claims. • Uses insurance portals and phone outreach to follow up on claim status. • Bills work-in-progress, secondary and tertiary insurance when applicable. • Reviews remittance advice for underpayments or payment discrepancies. • Escalates recurring payer issues or delays to supervisors as needed. • Initiates & maintains patient AR follow-up for overdue balances, per internal protocols. • Coordinates payment arrangements or flag accounts for further collection activity. • Conducts ledger audits, contract corrections, and AR adjustments with policy alignment. • Responds to practice-level inquiries via email or ticketing system in a timely and professional manner. • Supports Cloud9 optimization and contribute feedback to improve workflows. • Meets assigned productivity benchmarks and team performance goals. • Expected to work all scheduled days and hours, and to report to work on time.• Embraces NADG’s values, culture, and “Core 3”: People First, Access to Care, and Cost Containment.• Supports the NADG Care Cycle and prioritizes delivering best-in-class patient care.• Other duties as assigned. Experience/Requirements• Minimum of 2 years in dental revenue cycle, including claims billing and patient collections.• Proficiency in Microsoft Office Suite.• Familiarity with insurance portals and eligibility/claim inquiry tools.• Knowledge of insurance payer guidelines and AR workflows.• Experience with Cloud 9 or other orthodontic software preferred.Knowledge, Skills, and Abilities (KSAs)• Attendance & Reliability: Arrives to work on time; dependable, punctual, and demonstrates strong time management skills. • Cooperation & Teamwork: Works respectfully and effectively with colleagues; contributes meaningfully to help the practice achieve its goals.• Communication Skills: Demonstrates clear, organized, and effective written and oral communication; exhibits strong listening and comprehension abilities.• Customer Service: Provides professional, helpful, and high-quality service to both internal and external customers, addressing patient needs effectively.• Leadership & Decision-Making: Makes thoughtful, well-reasoned decisions; demonstrates resourcefulness and creativity in problem-solving.• Initiative & Flexibility: Takes initiative by seeking additional responsibilities; identifies problems and proposes solutions; adapts well to new challenges and unexpected changes.• Knowledge & Expertise: Possesses a strong understanding of the information, processes, and procedures necessary to perform the role effectively.• Technical Capabilities: Performs job responsibilities with attention to detail, consistency, productivity, and efficiency, in alignment with company and industry standards.• Digital Dentistry: Demonstrates knowledge of digital equipment and software used in the practice, including Open Dental, Primescan, Overjet, and others. Education/Certifications• High school diploma or equivalent• Additional education or certifications in billing/coding preferred. Physical/Environmental• This is a sedentary role, requiring prolonged periods of sitting and regular use of a computer and other standard office equipment.• Requires frequent talking, hearing, and visual acuity for computer work and communication.• May occasionally be required to lift items weighing up to 30 pounds.• Work is performed in a private home office environment.• Occasional travel may be required. #NADG3

Overview Patient Service Representative Remote MUST HAVE PATIENT CUSTOMER REPRESENTATIVE EXPERIENCE $16 an hour Join Us in Transforming the Dental Experience Imagine being able to work with a group that strives to make a difference in the everyday lives of individuals. At NADG, we use our individuality and expertise to work with our partnered dental offices and ensure that every practice is able to focus on what they do best—providing best in class patient care. Our guiding principle is empathy, and it allows us to focus on the big picture of what our work is all about: putting every patient first, every visit. Do you have the drive and passion for helping others improve the dental field in the way that we do? Come join our team— assist us in pioneering a new culture of dentistry. Responsibilities The Role You’ll Fill at NADG Our Patient Service Center is expanding! As a member of our team, you will… - Receives a high volume of calls to answer daily - Present offers to patients - Overcoming patient objections to schedule an appointment - Scheduling a high volume of appointments - Use product knowledge to showcase the solutions our practices can offer patients - Use company databases and software to track progress - Displays problem solving skills and takes ownership for patient concerns/issues and solutions - Work with practice teams on solutions for patients in a timely manner - Ability to manage sensitive and critical information with respect to company policies, as well as laws and regulations - Collects missing information or updates outdated information - Consistently meet and exceed department key performance indicators - Expected to work all scheduled workdays, during scheduled hours and report to work on time - Enjoy company contests and incentives - Other special projects or responsibilities as assigned Qualifications The Skills We’re Looking for As an ever-growing dental service organization, we are looking for team members with previous experience and impressive qualifications. These include… - 2+ years’ experience providing superior customer service. - Experience with M/S office products including Word, Excel, Outlook preferred. - Strong computer skills: 45+ WPM, ability to multitask using different software and programs while maintaining a conversation - Must have reliable high-speed internet - Must have a private workspace from home Benefits: - Health, Dental and Vision Insurance (Full-time employees) - Healthcare Spending Account - Paid Time Off - 401k - Voluntary Life & Disability Insurance - Referral Program - Employee Discount Program Ready to Join Our Team? - Our team isn’t just looking for good members, we’re looking for the best of the best and are ready to welcome the perfect candidate to this position. NADG is constantly growing, and we want you to join us on our mission. Stop searching for jobs – apply today and start your career. - If you are professional and organized yet outgoing, flexible, and energetic, you’ll fit right in. - Our team is full of individuals with different skills and personalities, but each is willing to go the extra mile for our patients while communicating well with our team. If this sounds relatable, then there’s a spot for you at our practice. We’re excited to hear from you! Equal Opportunity Employer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law. #NADG3

Overview Claims Submissions Specialist (Remote) Lead with GRATITUDE. Practice with EMPATHY. Care with COMPASSION. Be part of NADG's Tribe! NADG is the fastest growing dental services organization of scale in the United States and today consists of a network of over 200+ dental practices in 15 states and 23 regional markets. We are gearing up for continued growth and are excited to recently have become part of the first transatlantic dental services group. Our entrepreneurial culture and commitment to best in class patient care position us as an innovative and dynamic industry leader. We are looking for a Claims Submissions Specialist to come and help us pioneer a new culture of dentistry. Join the tribe! Responsibilities: The Claims Submission Specialist is responsible for maintaining clean claim submission of their assigned offices. This role will be key to building and maintaining positive relationships with the practice teams to ensure maximum results are achieved. - Identify problem accounts, trends in claim issues and escalate them as appropriate. - Update patient account records. - Research and identify coding or clinical documentation issues working to correct errors in a timely manner for maximum reimbursement. - Provide training assistance if needed to new and existing team members - Where applicable, utilize Dental Xchange attachments, Apteryx bridge, and OverJet for electronic document submission with claim. - Understand practice-level responsibilities. - Understand insurance verification responsibilities. - Actively support the company’s culture and business mission by always putting the organization’s people and its customers first. - Expected to work all scheduled work days, during scheduled hours and report to work on time. - Other special projects or responsibilities as assigned. Experience/Requirements - Minimum of two (2) years’ experience in Dental Billing/Coding - Solid background with commercial insurance companies required - Proven understanding of Explanation of Benefits forms, claim forms and insurance billing process - Must be able to build positive relationships with team members and outside clients - Ability to work independently and with others in a fast-paced environment - Excellent verbal, written and interpersonal communication skills required - Experience with Open Dental, M/S office products including Word, Excel, Outlook - Proficient use office applications and able to adapt to and embrace new applications and programs Why You’ll Love Working Here - Comprehensive Benefits: Including 401(k). - Paid Time Off: Competitive PTO that grows with your career. - Career Growth: Opportunities for continuing education and development. - Exciting Work Environment: A supportive atmosphere that celebrates individuality and teamwork, allowing you to thrive. Equal Opportunity EmployerWe embrace diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other legally protected characteristic. Ready to Join Us?Apply today and be part of a team that’s revolutionizing dental care! North American Dental Group-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from North American Dental Group, a dental support organization. #NADG3