POSITION SUMMARY: Customer Experience Associate reports to Customer Experience Supervisor and will work directly with Natera’s internal and external, domestic and international customers consisting of medical professionals, patients, laboratory personnel, channel partners, supply chain personnel, and sales by assisting across a wide range of interactions. PRIMARY RESPONSIBILITIES: - Deals directly with internal and external customers via telephone and electronic channels to obtain missing information needed for processing of submitted test samples based on assigned region. Necessary information includes: - Patient contact and health information - Physician and Clinic information - Billing information or medical insurance information - Requested tests to be processed - Deals directly with internal and external customers via telephone and electronic channels to: - Communicate test status per protocol to respective customers - Resend and/or request the resending of issued test results - Schedule requests for mobile phlebotomy - Support and/or triage respective customer technical issues - Triage and/or schedule clinical inquiries to/for Genetic Counseling staff - Supports Sales team processing the following account requests - Account Set Up and changes - Placing kit/supply orders - Processing orders for pre-filled requisitions - Tracking orders - Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples, results reports, and other relevant inquiries - Obtain and evaluate all relevant information to handle inquiries and complaints - Perform customer verifications - Direct or escalate requests and unresolvable issues as needed - Manage customers' accounts, document all customer interactions, communications, actions taken, and follow ups - Familiarity with all genetic tests performed by Natera, including samples needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers. - Assists with mentoring and training new employees - Other duties may be assigned to meet business needs - Employee will have working knowledge of HIPAA policy and procedures and must comply with Natera policies in handling and protecting patient privacy. - This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job - Must maintain a current status on Natera training requirements. QUALIFICATIONS: - High School degree or equivalent required; - Two- or Four-year undergraduate degree or certification preferred; - At least 2 years prior customer service experience; - Multi-lingual skills are a strong plus KNOWLEDGE, SKILLS, AND ABILITIES: - Knowledge of customer service principles and practices - Ability to analyze, escalate, or resolve customer questions within established protocols - Must be adaptable. Show perseverance and engagement through regular change. - Experienced with both phone and written customer support - Knowledge of administrative procedures and protocols - Knowledge of numeric, verbal, and written language applications - Intermediate proficiency with Microsoft Office and Google Suite apps (drive, Gmail, g-docs, g-sheets) - Excellence in attention to detail and organization skills - Ability to maintain professionalism when communicating with customers Preferred Skills and Experience - Experience with Salesforce CRM platform, LIMS, Twilio or other virtual telephony/communication platform - Data gathering, sorting, maintenance, and analysis OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents. Link: https://www.natera.com/notice-of-data-collection-california-residents/ Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes. For more information: - BBB announcement on job scams - FBI Cyber Crime resource page

Role Description Join And Be Part of History: Experience Unprecedented Growth! In 2025, we achieved a monumental milestone — breaking records for our biggest weekly, monthly, and quarterly achievements in company history! As we continue this incredible growth, we’re looking for talented, motivated individuals to join our team and become part of this extraordinary journey. As a team member, you’ll have access to world-class support, unparalleled mentorship, and boundless career opportunities at every level. This could be the transformative career change you’ve been looking for! Qualifications - Stable work-from-home position providing flexibility and balance - Virtual workshops and training programs to enhance your professional growth Requirements - Weekly pay with performance bonuses recognizing your achievements - Union contract and representation, ensuring your rights are protected - Comprehensive life insurance, including accidental death benefits - Medical insurance reimbursement to prioritize your health - State-of-the-art technology and industry-leading tools to drive success - Leadership conventions and conferences for inspiration and growth - Incentive trips and team bonding activities for unforgettable experiences Next Steps To be considered, submit your resume and compensation requirements for review. In support of community wellness, all interviews are conducted via Zoom video conferencing for safety and convenience. Join AO and become part of an unstoppable force, where history is made and extraordinary growth is the norm!

Role Description Are you looking for a career that combines personal fulfillment, professional growth, and the ability to make a real impact on families’ futures? Our company provides industry-leading financial services, helping families across the nation secure their financial well-being. No prior experience? No problem! We provide full training and ongoing support to ensure your success. Since 2020, our operations have been 100% virtual, giving you a flexible and modern work environment. Responsibilities - Engage Virtually with Clients: Meet with clients via Zoom to understand their financial goals and provide personalized solutions. - Master Benefits Solutions: Become an expert in financial strategies to help clients make informed decisions. - Build Long-Lasting Relationships: Develop trust and loyalty through consistent communication and excellent service. - Stay Ahead of Industry Trends: Expand your knowledge to remain a top performer in financial services. - Collaborate Remotely: Work with a dynamic, energetic team where teamwork drives success. Benefits - Work from Anywhere: Flexibility to work from home and create your ideal schedule. - Comprehensive Training: Full training provided, regardless of prior experience. - Energetic Team Environment: Collaborate with a fun, motivated, and positive team. - Career Growth: Rapid advancement opportunities with unlimited potential. - Weekly Pay & Bonuses: Enjoy financial security with weekly pay plus performance-based bonuses. - Medical Reimbursement Program: Access after 90 days. - Residual Income: Earn ongoing income for your long-term efforts. - Incentive Trips: Qualify for all-expense-paid trips to exciting destinations. Qualifications - Passionate Individuals: Driven to help others and make a real difference. - Excellent Communicators: Able to explain complex information clearly and engagingly. - Motivated & Goal-Oriented: Self-starter with a strong drive to succeed. - Adaptable: Comfortable working virtually and collaborating with a remote team. Ready to make a lasting impact? If you want a fulfilling career where you can grow, succeed, and secure a bright future for yourself while helping families, apply today!

Role Description The Patient Outreach Supervisor will be a front-line manager for the Patient Outreach team, dedicated to communicating with potential patients about the value of hospital-based pharmacies. Responsibilities include: - Development, maintenance, and growth of a team of Patient Outreach Coordinators and Onboarding Specialists. - Building strong collaborative relationships with partnering Hospital sites and regional operations teams. - Counseling team members on incorrect conversational topics, documentation, or workflow deficiencies. - Taking ownership of site supervision regarding workflow, communications, training, and growth opportunities. Job Duties: - Ensure compliant communication with patients and convey the culture of kindness. - Coach Patient Outreach Coordinators on calling best practices and conversational techniques. - Complete audits of team communications in various systems to ensure effectiveness and compliance. - Manage, monitor, and facilitate issues related to Outreach Coordinators with hospital partners. - Establish efficient workflows between Patient Outreach Coordinators, Onboarding Specialists, and liaison teams. - Manage all aspects of ADP, PTO, and Time Reports for team members. - Provide front-line supervision and ongoing coaching to Patient Outreach Coordinators. - Monitor communications between Patient Outreach and other clinical and operational teams. - Manage Telemetry application, email, and Microsoft Teams communications per company policy. - Collaborate with on-site management for various calls as needed. - Create agendas and run Patient Outreach team meetings. - Conduct Hospital Management meetings to review status and identify areas for improvement. - Keep records of collaboration calls and team meetings. - Provide guidance and troubleshooting assistance to team members as requested. - Address concerns with the Patient Outreach team and hospital partners as needed. - Provide insights for growth and development opportunities across the company. - Work with various teams on special projects. - Report on hiring needs based on implementation rollouts. - Assist in interviewing and onboarding new team members. - Investigate research needed for data analytics and contracting teams. - Report to the Patient Outreach Development Manager. Qualifications - High school degree or equivalent; Bachelor’s degree in business administration or related field preferred. - 5+ years of experience in customer support, client services, or sales with a proven sales record. - Desire and aptitude for leading others with the ability to establish credibility within a team environment. - Organized with attention to detail and strong interpersonal skills. - High integrity, dependable, good listener, and empathetic communicator. - Strong phone skills and highly proficient in Microsoft Office, particularly Excel and Word. - Able to quickly learn other database programs (knowledge of Willow, Qs1, and RX30 is a plus). - Energetic, highly motivated team player willing to contribute to the company's betterment. - Discretion and confidentiality are essential due to handling sensitive data. Requirements - Strong phone skills. - Proficiency in Microsoft Office, particularly Excel and Word. - Able to quickly learn other database programs. - Ability to identify relevant information with a focus on quality. Benefits - Equal employment opportunities for all employees and applicants. - Prohibition of discrimination and harassment of any type.