The Opportunity The Customer Experience Processor plays a critical role in ensuring Root delivers a seamless and high-quality experience to every customer. This position supports essential processing workflows, ensuring accuracy, timeliness, and attention to detail in every transaction. Working behind the scenes, the Processor helps keep our operations running smoothly, directly supporting Root’s mission to make car insurance fair and simple for everyone. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in getting the details right. Salary Range: Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US. How You Will Make an Impact - Review and interpret state-specific policy language to approve, pay, or deny roadside assistance claims. - Process lienholder additions and troubleshoot web portal or document issues. - Contact agencies and carriers to process prior coverage cancellations across multiple lines of business. - Triage and assign inbound faxes and mail to ensure timely and accurate handling. - Research and resolve customer or internal requests using Root’s internal tools. - Serve as a subject matter expert for assigned processing functions. - Understand state-specific financial documentation requirements. - Communicate directly with customers via email, answering filing questions and confirming completion. - Partner with claims adjusters to file required documents for customer claims. - Identify and implement process improvements that enhance accuracy and efficiency while consistently meeting business performance goals and quality standards. What You Will Need to Succeed - 6–12 months of experience in customer service, claims processing, or the insurance industry. - Strong written and verbal communication, active listening, and problem-solving skills. - Detail-oriented mindset with the ability to multitask in a fast-paced environment. - Demonstrated patience, empathy, and professionalism when interacting with customers. - Proactive and adaptable, with a commitment to continuous learning. - Positive attitude and ability to build rapport through clear, inclusive communication. - Proficiency in Microsoft Office and Google Workspace applications. - Understanding of Root’s insurance product and mobile app preferred. As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through. Please see our Privacy Notice available HERE for more information on how we process your personal data. Consistent with the Americans with Disabilities Act (ADA) and the Civil Rights Act of 1964, it is the policy of Root to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Root. The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. If reasonable accommodation is needed, please contact recruiting@joinroot.com

Job Posting Closing Date: Open until Filled Where do you belong? Your career is more than just a job, it's part of your life. Whether you’re a clinician, or non-clinical professional, at USACS you'll feel a sense of connection working with clinicians and office staff who share your interests and values. We want you to love coming to work each day because you believe in what you do and the people with whom you work. We care about your success. USACS also understands that location is important. We offer career opportunities for clinicians and non-clinical support staff from New York to Hawaii and numerous points in between. Our supportive culture, outstanding benefits and competitive compensation package is best in class. Job Description The Patient Services Resolution Representative handles incoming and outgoing calls, email and other means; resolve billing issues by answering questions, updating information, processing correspondence, resolving billing issues and following-up with other departments to correct or adjust billing errors, updating demographic and medical coverage information. Location: This is a remote position but the candidate must reside near Canton, OH ESSENTIAL JOB FUNCTIONS: - Provide excellent Customer Service to our patients, you are the face of USACS - Manage large amounts of inbound calls from patients, patient representatives, and insurance companies, in a timely manner - Identify the customers’ needs, clarify information, and research every issue. Resolves patient and customer billing issues, complaints and concerns by correctly answering questions; determining and recommending how outstanding patient accounts should be further processed, all while the customer is on the phone and within time limits. - Help to identify trends and takes action to help prevent negative impact to the patient or USACS - Review accounts in detail to obtain accurate information and follow any applicable policies including, but not limited to standard work, standard operating procedures, and any other potential matrix/resource. - Research/Review Explanation of Benefits that reflect payment or denial of patient medical claims. Familiarity with negotiated contracts and applicable fee schedules. - Documents and categorizes customer issues for further analysis - Liaison with collections company to ensure proper balances, payments or adjustments are communicated - Evaluate patient financial status and establishes payment plans according to customer needs - Maintains working knowledge of the current state and federal guidelines, and HIPAA regulations stipulated by the government and USACS - Adheres to USACS Code of Conduct, House Rules, Missions and Values - Serves as an essential communication link for the USACS clinicians and billing company - Multi-task in between calls and work patient correspondence with regards to updating insurance information, attorney requests, address corrections, bankruptcies, returned mail, etc. - Adhere to department work schedule and department attendance policy to insure adequate coverage of call center hours KNOWLEDGE, SKILLS AND ABILITIES: - Strong phone contact handling skills and active listening, with a great emphasis on being able to communicate with patients/customers, co-workers, and management - Customer orientation and ability to adapt/respond to different types of characters, while maintaining professionalism, composure, and empathy - Knowledge of and skill in using personal computers in a Windows environment; Excel, Word, and Outlook - Knowledge of medical insurance and its terminology - General knowledge of basic ICD-10 and CPT coding is helpful - Excellent communication and presentation skills - Ability to perform basic mathematical calculations such as adding, subtracting, multiplying, and dividing - Ability to multi-task, prioritize, and manage time effectively - Ability to take the initiative and work independently and within a team; support will be available - Ability to recognize trends and pay close attention to detail – problem solving and problem analysis - The call center environment can be stressful, it is important to have the ability to be relaxed and easy going in the face of adversity - Must be able to work in a fast paced, ever-changing environment - Displays an eagerness and capacity to learn when faced with new situations and problems - Ability to accept constructive feedback and resilient - Ability to take the initiative and work independently and within a team; support will be available - Ability to recognize trends and pay close attention to detail – problem solving and problem analysis EDUCATION AND EXPERIENCE: - At least 1-2 years Customer Service experience, preferably in a healthcare setting. - High school diploma or equivalent. - Call Center, customer service, medical insurance or billing experience is helpful PHYSICAL DEMANDS: - While performing the duties of this job, the employee is regularly required to sit for prolonged periods and occasionally walk, stand, bend, stoop, and lift up to 15 pounds. - Required to have close visual acuity to perform the job Hourly Rate: $14.53-$26.88 The rate offered for this position will be in the range of $18.25/hour Hourly rate may be determined on several factors including but not limited to knowledge, skills, experience, education, geographical location and requirements stated in job description. US Acute Care Solutions current and potential employees enjoy best in class benefit programs with a wide array of options. To learn more, please visit the following link: http://www.usacs.com/benefits-guide Click the red apply button to submit an application and resume. If you are an USACS employee, please apply via the Jobs Hub in the Workday system.

Job Description: Select Health is a community health plan serving more than 1 million members. Select Health’s line of businesses include Medicare, Medicaid, FEHB, Marketplace Qualified Health Plans, and fully funded and self-funded Commercial Employer plans. The Intake Coordinator provides superior customer service to all inquiries and questions regarding preauthorization for members, providers, facilities, vendors, other departments and teams. Uses data and process to identify members in need of Care Management and takes the appropriate action to refer the member to our Care Management program. We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont, and Washington. Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings Essential Functions Schedule: - Monday-Friday 9:30-6. Some weekends and Holidays might be required based on business need Job Details: Receives incoming calls from members, providers, facilities, vendors, and other departments while providing professional solutions and information for situations and problems. Follow established guidelines to complete pre-authorizations for members and providers. Makes outbound calls as needed to obtain information for compliance with NCQA, CMS or other regulatory guidelines for completion of utilization review preauthorization service requests or concurrent reviews in a timely manner. Completes report assignments in designated time frames. Reviews inpatient facility census and makes referrals to Care Manager as appropriate. Complies with established auditing criteria for calls and pre-authorizations. Stays current and conversant on customer service call audit criteria as well as preauthorization and care management guidelines to provide accurate information, and follows all applicable regulatory guidelines (NCQA, CMS, State Medicaid). Skills - Customer Service - Computer Literacy - Computer Systems - Telephone Communications - Attention to Details - Referrals - Typing - Problem Solving - Teamwork - Positive Attitude Qualifications Minimum Qualifications - Experience in medical office / insurance, or health related customer service. Experience must include taking incoming or making outgoing telephone calls in a professional environment. - Experience working successfully in a remote environment. - Demonstrate proficiency using Microsoft Office Suite, including Teams (chat, whiteboard, task tracking) & Outlook; - Capable of troubleshooting internet connection, basic computer hardware set-up, ability to customize computer settings and use multiple monitors. Preferred Qualifications - Knowledge of medical terminology or medical background. - Ability to work independently, demonstrates flexibility, and be self-motivated with a positive attitude. Physical Requirements - Ongoing need for employees to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs. - Frequent interactions with colleagues and providers require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. - Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. - May be expected to sit or stand in a stationary position for a long time. Location: SelectHealth - Murray Work City: Murray Work State: Utah Scheduled Weekly Hours: 16 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.85 - $30.21 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. The Associate Stock Plan Services Support provides routine operational support for Employee Stock Plan Services using the ESPS platform for the administration, accounting, and reporting of equity compensation plans (e.g., stock options, RSUs, and ESPPs) and cap table equity management. The role focuses on accurate reporting, processing, documentation, and timely resolution of standard requests while partnering closely with Stock Plan Administrators and other internal teams. This position requires strong attention to detail, a service mindset, and the ability to learn stock plan concepts and platform workflows. What you will do - Log, track, and update service requests in the case/ticketing system to support timely response and clear communication - Perform accurate data entry and maintenance tasks in the ESPS platform (e.g., participant updates, award/transaction uploads as assigned, release pre-processing, plan parameter updates as directed) - Run standard reports and distribute outputs according to documented client procedures (e.g., participant activity, transaction summaries, reconciliation support files) - Support routine transaction and report reconciliations by comparing system outputs to source files and escalating variances per documented procedure - Prepare and maintain client-facing and internal documentation (e.g., job aids, checklists, workflow steps, standard communications) - Assist with period-end support activities by compiling required inputs, validating completeness, and confirming delivery timelines with the service team - Coordinate with internal partners (e.g., operations, technology, and other stakeholders) to support resolution of standard processing items - Participate in ongoing training to build proficiency in equity compensation concepts, plan operations, and ESPS platform functionality - Follow established controls, procedures, and service standards to support accurate, compliant, and timely execution of assigned tasks What you will bring - High School Diploma - 0 – 1 years’ experience in financial services or compensation industry - Strong attention to detail and ability to follow documented procedures consistently - Comfort working with data, spreadsheets, and system workflows; ability to learn new software tools - Clear written and verbal communication skills with a client-service mindset - Ability to manage routine tasks, meet deadlines, and maintain organized work records - Ability to identify issues, document findings, and escalate appropriately - FINRA fingerprinting required upon hire ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. - Medical, dental, vision and life insurance - Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup - Tuition reimbursement up to $5,250/year - Business-casual environment that includes the option to wear jeans - Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year - Paid volunteer time — 16 hours per calendar year - Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) - Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $65,600.00 - $92,675.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 03-28-2026 Want the latest money news and views shaping how we live, work and play? 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