Title: Financial Aid Support Associate Employee Classification: Institution: System Office Department: Office of Strategic Enrollment Management Campus Location: Job Summary The Service Center at the Tennessee Board of Regents (TBR) supports the System Office, Community Colleges, and Technical Colleges of Applied Technology (TCATs) within the following functional areas: Human Resources, Payroll, Finance, Student, and Financial Aid. The financial aid service area of the Service Center supports financial aid administration functions at the TCATs as well as Community Colleges. The position is a member of the shared services team reporting to the Office of Strategic Enrollment Management. The Financial Aid Support Associate, Student Services is responsible for ensuring all state aid financial aid processing functions are provided in a timely and accurate manner and in compliance with all applicable institutional, TBR, state, and federal regulations, policies, and guidelines. In consultation with the Associate Vice Chancellor for Enrollment Management and Chief Financial Aid Officer, Service Center Financial Aid Director, and campus staff, this position administers state aid programs and other financial aid related functions for a partnering university. The Service Center Financial Aid Support Associate works closely with the institutions of the TBR system and is expected to provide a high level of customer service to all institutions served. This position may have the opportunity to work remotely within the state of Tennessee but with periodic visits to the TBR System Office (Nashville, TN) at the employee’s expense, and potential travel to a college may be necessary. Job Duties - 75% - Financial Aid • Administer all state aid programs, to include the Tennessee Education Lottery Scholarship, Tennessee Student Assistance Award, etc. • Assist in interpreting new policies and how these policies will affect Banner set up • State aid packaging processes • Process daily financial aid workflows • Process withdrawals and returns of state aid • Reconcile financial aid accounts • Maintain adequate financial aid records • Review student progress and continuing eligibility for state financial aid • Assist the Associate Vice Chancellor Service Center Financial Aid Director and campus staff with other Banner state financial aid maintenance as directed - (Essential) - 10% - Customer Service • Field university employee state financial aid related questions and research financial aid transaction processing concerns • Work cooperatively and effectively with other college and TBR Central Office departments • Communicate to employees and administration regarding state financial aid related issues and solutions - (Essential) - 10% - Reporting • Collaborate with the Office of Academic Affairs, Policy and Strategy, and Information Technology to initiate and compile required reports as well as ad hoc reports, as necessary • Oversee the submission of data to TSAC/THEC • Assist in the preparation of all necessary TBR and state financial aid related reports - (Essential) - 5% - Other Duties • Perform additional duties as assigned - (Marginal) Minimum Qualifications • Bachelor’s degree and a minimum of 2 years of related work experience OR an Associate’s degree and a minimum of 5 years of related work experience OR a comparable combination of education and experience • Experience working in financial aid in a technical college, community college, university setting or system • Knowledge of state financial aid programs such as Tennessee Student Assistance Award, Tennessee Education Lottery Scholarship, etc. • Ability to plan, organize, and solve complex and routine tasks simultaneously • Experience with Banner or similar ERP system Preferred Qualifications • Experience within a shared service operating environment • Experience or training in Windows operating system and Microsoft Office 365 applications Knowledge, Skills, and Abilities • In-depth knowledge of college or university financial aid processing and reporting requirements • Broad knowledge of federal and state laws and guidelines • A willingness and passion to learn new hardware and software systems that are consistent with duties • Ability to effectively analyze data and inquiries, think critically, and make appropriate decisions • Effective organizational and time management skills • Ability to work as part of a team or work alone without close supervision • Ability to communicate effectively, both in writing and orally. • Ability to maintain confidentiality in compliance rules and regulations, including HIPAA and FERPA guidelines on the disclosure of information Physical Demands / Working Conditions {sTAOther1}

About the role (Only accepting applicants residing in the continental United States or Peru). The Client Communications Specialist serves as a frontline point of contact for client inquiries, ensuring timely, accurate, and professional communication. This role is responsible for responding to inbound client emails and calls, documenting requests, and routing items to the appropriate internal teams in accordance with established protocols. This position does not make operational commitments or decisions and operates under clear escalation guidelines to ensure accuracy and consistency in client communications. What you'll do Client Communication & Support - Respond to inbound client emails and phone calls in a timely, professional manner - Acknowledge requests, gather required details, and confirm receipt with clients - Use approved templates and scripts to ensure consistent messaging - Escalate non-standard, urgent, or unclear requests according to defined protocols Request Intake & Documentation - Log all client communications accurately in GRS, JIRA, or designated systems - Document call outcomes, follow-ups, and required next steps - Attach relevant correspondence and notes to the appropriate case or ticket Routing & Coordination - Route client requests to the correct department or regional team - Monitor responses and follow up when internal deadlines are missed - Communicate status updates to clients when appropriate and approved Quality & Compliance Support - Verify accuracy of outgoing correspondence before release (attachments, recipients, formatting) - Follow escalation and approval requirements for sensitive or high-risk communications - Adhere strictly to communication, confidentiality, and documentation standards Coverage & Team Support - Support inbox coverage across assigned shifts - Assist with backfill coverage during peak periods or absences - Communicate handoffs clearly across shifts and time zones Pay Band: G Location: Remote Qualifications - High school diploma or equivalent (Bachelor’s preferred but not required) - Strong written and verbal communication skills - Excellent reading comprehension and attention to detail - Comfort speaking with clients by phone and email - Ability to follow structured processes and escalation guidelines - Professional demeanor and sound judgment around when to escalate - Basic proficiency with email, ticketing systems, and documentation tools

Overview Position: Customer Service Representative Compensation- $17/hr Location: Remote Schedule: must be open to a schedule with a start time ranging between 5am-9:45am PST plus overtime and a weekend rotation **Must work PST time zone & have Outbound Calls/Sales experience*** Position Summary: The Customer Service Representative works with the Inside Loan Agent Division and assists by making outbound calls and communicating with customers regarding initial interest in a home loan refinance or new home mortgage loan. The primary function of this position is outbound dialing to communicate with potential customers. By both gathering information from the customer and providing information to the loan officer as it relates the customer's specific needs for and interests in a mortgage loan, the Customer Service Representative gains knowledge of and experience in the loan origination process. Successful Customer Service Representative effectively communicate with the customers and Loan Officers through email and telephone and provide a high level of customer service to all parties involved with the interaction in order to create an exceptional customer experience. Responsibilities - Engage in conversation and establish rapport with customers via email and outbound telephone communication. - Inquire and gather information as it relates to a customer's financial situation and financial goals. - Educate both customers and loan officers about next steps for a customer's file. - Set realistic expectations for both loan officers and customers in order to maximize customer satisfaction. - Input data into computer system as it relates to information gathered for the mortgage loan. - Disposition customer files appropriately depending on the interest and ability of customers to proceed with being connected with a Loan Officer to continue the loan origination process. - Other duties may be assigned. Qualifications - 1-2 years of customer service, call center, or sales experience - Ability to effectively communicate with customers - Excellent customer service skills. - Proficiency with Microsoft Office programs such as Word, Excel, and Outlook. - Passionate about helping customers achieve financial goals. Desired Education/Experience: - One or more years’ of office or inside customer service / call center experience preferred. - 1 or more years of experience working in the mortgage or real estate industry preferred. - 1+ years of customer service and/or sales experience preferred. - High School Diploma or equivalent; some college preferred. Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S. Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction. [EOE/M/F/D/V. Drug-free workplace.] #LI-BT1 #LI-remote #NAF

Description Start Date: April 3rd Pay Rate: $17/hour Hours: Monday- Friday 9:30am - 6:00pm EST Location: Remote Who is Revenue Group? Established in 1994, Revenue Group is a leading business process outsourcing company, committed to surpassing client expectations and maintaining an exceptional industry reputation. Revenue Group prides itself on being a leading full-service agency, consistently advocating for our clients with the utmost respect. Our definition of success extends beyond financial accomplishments; it encompasses the opportunities we provide to our team members, the valuable relationships we foster with our clients, and our dedication to the communities where we operate. Why you’ll love this role? Join a Top Workplace-recognized team helping patients understand and resolve healthcare billing concerns. If you enjoy solving problems, communicating clearly, and supporting people through stressful moments, you’ll fit right in. The Customer Service Representative will be responsible for: - Assisting patients to resolve billing issues, handling complaints, and setting up payment plans. - Inbound calls from patients regarding bills. - Documenting customer complaints, issues, and interactions in appropriate system(s) - Meet performance metrics provided by management team. - Performing other duties as needed and assigned by the supervisor. Requirements Work Requirements: - High school diploma or GED - Customer service/call center experience preferred - Strong communication and de-escalation skills - Comfortable navigating multiple systems at once - Reliable attendance - Must pass a 7-year Background Check - High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps. Our Benefits: - 100% Paid Training - 401(k) matching - Paid Time off (PTO) – Up to 10 days your first year! - 8 Paid Holidays – Including your birthday! - Referral Program - Employee Assistance Program (EAP) - Growth & Continued Training - We promote from within, many of our team leads started as CSRs. - Dental & Vision insurance - Health insurance (including Long & Short-Term Disability) - Life insurance (Company Paid) EEO Statement: We are an Equal Employment Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local laws. Ready to make a difference for patients while growing your career? Apply today, we’d love to meet you.