Job Description: Select Health is a community health plan serving more than 1 million members. Select Health’s line of businesses include Medicare, Medicaid, FEHB, Marketplace Qualified Health Plans, and fully funded and self-funded Commercial Employer plans. The Intake Coordinator provides superior customer service to all inquiries and questions regarding preauthorization for members, providers, facilities, vendors, other departments and teams. Uses data and process to identify members in need of Care Management and takes the appropriate action to refer the member to our Care Management program. We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont, and Washington. Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings Essential Functions Schedule: - Monday-Friday 9:30-6. Some weekends and Holidays might be required based on business need Job Details: Receives incoming calls from members, providers, facilities, vendors, and other departments while providing professional solutions and information for situations and problems. Follow established guidelines to complete pre-authorizations for members and providers. Makes outbound calls as needed to obtain information for compliance with NCQA, CMS or other regulatory guidelines for completion of utilization review preauthorization service requests or concurrent reviews in a timely manner. Completes report assignments in designated time frames. Reviews inpatient facility census and makes referrals to Care Manager as appropriate. Complies with established auditing criteria for calls and pre-authorizations. Stays current and conversant on customer service call audit criteria as well as preauthorization and care management guidelines to provide accurate information, and follows all applicable regulatory guidelines (NCQA, CMS, State Medicaid). Skills - Customer Service - Computer Literacy - Computer Systems - Telephone Communications - Attention to Details - Referrals - Typing - Problem Solving - Teamwork - Positive Attitude Qualifications Minimum Qualifications - Experience in medical office / insurance, or health related customer service. Experience must include taking incoming or making outgoing telephone calls in a professional environment. - Experience working successfully in a remote environment. - Demonstrate proficiency using Microsoft Office Suite, including Teams (chat, whiteboard, task tracking) & Outlook; - Capable of troubleshooting internet connection, basic computer hardware set-up, ability to customize computer settings and use multiple monitors. Preferred Qualifications - Knowledge of medical terminology or medical background. - Ability to work independently, demonstrates flexibility, and be self-motivated with a positive attitude. Physical Requirements - Ongoing need for employees to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs. - Frequent interactions with colleagues and providers require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. - Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. - May be expected to sit or stand in a stationary position for a long time. Location: SelectHealth - Murray Work City: Murray Work State: Utah Scheduled Weekly Hours: 16 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.85 - $30.21 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. The Associate Stock Plan Services Support provides routine operational support for Employee Stock Plan Services using the ESPS platform for the administration, accounting, and reporting of equity compensation plans (e.g., stock options, RSUs, and ESPPs) and cap table equity management. The role focuses on accurate reporting, processing, documentation, and timely resolution of standard requests while partnering closely with Stock Plan Administrators and other internal teams. This position requires strong attention to detail, a service mindset, and the ability to learn stock plan concepts and platform workflows. What you will do - Log, track, and update service requests in the case/ticketing system to support timely response and clear communication - Perform accurate data entry and maintenance tasks in the ESPS platform (e.g., participant updates, award/transaction uploads as assigned, release pre-processing, plan parameter updates as directed) - Run standard reports and distribute outputs according to documented client procedures (e.g., participant activity, transaction summaries, reconciliation support files) - Support routine transaction and report reconciliations by comparing system outputs to source files and escalating variances per documented procedure - Prepare and maintain client-facing and internal documentation (e.g., job aids, checklists, workflow steps, standard communications) - Assist with period-end support activities by compiling required inputs, validating completeness, and confirming delivery timelines with the service team - Coordinate with internal partners (e.g., operations, technology, and other stakeholders) to support resolution of standard processing items - Participate in ongoing training to build proficiency in equity compensation concepts, plan operations, and ESPS platform functionality - Follow established controls, procedures, and service standards to support accurate, compliant, and timely execution of assigned tasks What you will bring - High School Diploma - 0 – 1 years’ experience in financial services or compensation industry - Strong attention to detail and ability to follow documented procedures consistently - Comfort working with data, spreadsheets, and system workflows; ability to learn new software tools - Clear written and verbal communication skills with a client-service mindset - Ability to manage routine tasks, meet deadlines, and maintain organized work records - Ability to identify issues, document findings, and escalate appropriately - FINRA fingerprinting required upon hire ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. - Medical, dental, vision and life insurance - Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup - Tuition reimbursement up to $5,250/year - Business-casual environment that includes the option to wear jeans - Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year - Paid volunteer time — 16 hours per calendar year - Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) - Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $65,600.00 - $92,675.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 03-28-2026 Want the latest money news and views shaping how we live, work and play? 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Title: Financial Aid Support Associate Employee Classification: Institution: System Office Department: Office of Strategic Enrollment Management Campus Location: Job Summary The Service Center at the Tennessee Board of Regents (TBR) supports the System Office, Community Colleges, and Technical Colleges of Applied Technology (TCATs) within the following functional areas: Human Resources, Payroll, Finance, Student, and Financial Aid. The financial aid service area of the Service Center supports financial aid administration functions at the TCATs as well as Community Colleges. The position is a member of the shared services team reporting to the Office of Strategic Enrollment Management. The Financial Aid Support Associate, Student Services is responsible for ensuring all state aid financial aid processing functions are provided in a timely and accurate manner and in compliance with all applicable institutional, TBR, state, and federal regulations, policies, and guidelines. In consultation with the Associate Vice Chancellor for Enrollment Management and Chief Financial Aid Officer, Service Center Financial Aid Director, and campus staff, this position administers state aid programs and other financial aid related functions for a partnering university. The Service Center Financial Aid Support Associate works closely with the institutions of the TBR system and is expected to provide a high level of customer service to all institutions served. This position may have the opportunity to work remotely within the state of Tennessee but with periodic visits to the TBR System Office (Nashville, TN) at the employee’s expense, and potential travel to a college may be necessary. Job Duties - 75% - Financial Aid • Administer all state aid programs, to include the Tennessee Education Lottery Scholarship, Tennessee Student Assistance Award, etc. • Assist in interpreting new policies and how these policies will affect Banner set up • State aid packaging processes • Process daily financial aid workflows • Process withdrawals and returns of state aid • Reconcile financial aid accounts • Maintain adequate financial aid records • Review student progress and continuing eligibility for state financial aid • Assist the Associate Vice Chancellor Service Center Financial Aid Director and campus staff with other Banner state financial aid maintenance as directed - (Essential) - 10% - Customer Service • Field university employee state financial aid related questions and research financial aid transaction processing concerns • Work cooperatively and effectively with other college and TBR Central Office departments • Communicate to employees and administration regarding state financial aid related issues and solutions - (Essential) - 10% - Reporting • Collaborate with the Office of Academic Affairs, Policy and Strategy, and Information Technology to initiate and compile required reports as well as ad hoc reports, as necessary • Oversee the submission of data to TSAC/THEC • Assist in the preparation of all necessary TBR and state financial aid related reports - (Essential) - 5% - Other Duties • Perform additional duties as assigned - (Marginal) Minimum Qualifications • Bachelor’s degree and a minimum of 2 years of related work experience OR an Associate’s degree and a minimum of 5 years of related work experience OR a comparable combination of education and experience • Experience working in financial aid in a technical college, community college, university setting or system • Knowledge of state financial aid programs such as Tennessee Student Assistance Award, Tennessee Education Lottery Scholarship, etc. • Ability to plan, organize, and solve complex and routine tasks simultaneously • Experience with Banner or similar ERP system Preferred Qualifications • Experience within a shared service operating environment • Experience or training in Windows operating system and Microsoft Office 365 applications Knowledge, Skills, and Abilities • In-depth knowledge of college or university financial aid processing and reporting requirements • Broad knowledge of federal and state laws and guidelines • A willingness and passion to learn new hardware and software systems that are consistent with duties • Ability to effectively analyze data and inquiries, think critically, and make appropriate decisions • Effective organizational and time management skills • Ability to work as part of a team or work alone without close supervision • Ability to communicate effectively, both in writing and orally. • Ability to maintain confidentiality in compliance rules and regulations, including HIPAA and FERPA guidelines on the disclosure of information Physical Demands / Working Conditions {sTAOther1}

About the role (Only accepting applicants residing in the continental United States or Peru). The Client Communications Specialist serves as a frontline point of contact for client inquiries, ensuring timely, accurate, and professional communication. This role is responsible for responding to inbound client emails and calls, documenting requests, and routing items to the appropriate internal teams in accordance with established protocols. This position does not make operational commitments or decisions and operates under clear escalation guidelines to ensure accuracy and consistency in client communications. What you'll do Client Communication & Support - Respond to inbound client emails and phone calls in a timely, professional manner - Acknowledge requests, gather required details, and confirm receipt with clients - Use approved templates and scripts to ensure consistent messaging - Escalate non-standard, urgent, or unclear requests according to defined protocols Request Intake & Documentation - Log all client communications accurately in GRS, JIRA, or designated systems - Document call outcomes, follow-ups, and required next steps - Attach relevant correspondence and notes to the appropriate case or ticket Routing & Coordination - Route client requests to the correct department or regional team - Monitor responses and follow up when internal deadlines are missed - Communicate status updates to clients when appropriate and approved Quality & Compliance Support - Verify accuracy of outgoing correspondence before release (attachments, recipients, formatting) - Follow escalation and approval requirements for sensitive or high-risk communications - Adhere strictly to communication, confidentiality, and documentation standards Coverage & Team Support - Support inbox coverage across assigned shifts - Assist with backfill coverage during peak periods or absences - Communicate handoffs clearly across shifts and time zones Pay Band: G Location: Remote Qualifications - High school diploma or equivalent (Bachelor’s preferred but not required) - Strong written and verbal communication skills - Excellent reading comprehension and attention to detail - Comfort speaking with clients by phone and email - Ability to follow structured processes and escalation guidelines - Professional demeanor and sound judgment around when to escalate - Basic proficiency with email, ticketing systems, and documentation tools