Summary This is a Full-Time (40 hours per week — no part-time availability) remote role based in the United States, with availability mandated during department core hours of 10 a.m. to 3 p.m. Pacific Time. Yelp is looking for a well-rounded and well-organized individual to join our User Operations team. The ideal candidate has a keen eye for detail (to catch inconsistencies or red flags as you evaluate businesses), a ready appetite for new information (you’ll need to get familiar with the laws and regulations governing myriad industries), and a sharp memory (as you track and record the outcomes of your research). In this role, you will support both new and existing advertising products by verifying and processing consumer claims and evaluating businesses for eligibility. Strong documentation, organizational skills, and a solid understanding of our guidelines are essential, as you’ll communicate findings to a range of audiences—including business owners, customers, and internal stakeholders. You’ll develop subject matter expertise in Yelp’s business vetting practices and enhance your research skills to confirm that businesses are properly licensed and compliant with relevant government and non-government agencies and boards. In this role, you’ll be on the forefront of Yelp’s efforts to both improve business verification for our users and to support products for our advertisers. You’ll receive a wide perspective on how diversified industries operate and learn about the meet legal requirements.. You’ll get exposure to different facets of business such as day to day operations, quality assurance, project management and execution, and more. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes. This is a full-time remote role based in the United States. What you'll do: - Evaluate businesses against established criteria to determine their eligibility for our ad products - Resolve project claims for consumers, answer questions, and facilitate communication between businesses and their customers - Coordinate with stakeholders in other departments to ensure prompt resolution of cases - Support the development and launch of new advertiser products. What it takes to succeed: - Bachelor’s Degree (or equivalent degree) - Tech fluency - you should be comfortable operating primarily (or exclusively!) online through a variety of tools and platforms. You know how to troubleshoot your own questions before looping in the IT team. - The ability to calibrate your message to a variety of technical- and nontechnical audiences, always remaining clear, precise, and diplomatic. - The patience and focus to deliver consistent, quality work. Our team works on highly visible and impactful products, where it’s critical to take an extra moment to ensure that everything is correct. - A positive, can-do attitude - you’re ready to pitch in on new projects and help your teammates be their best - Tenacity - you can make sense of novel problems and work through them until the end - Comfortable with role shifting as priorities shift - Experience using spreadsheets like Google Sheets or Excel to sort through large datasets is a plus - Fluent in legalese - you can make sense of laws and regulations to determine what they mean for real-life consumers and businesses - Solid online sleuthing skills - Ability to navigate government datasets/databases - Basic knowledge of what Yelp does and why (knowledge of Yelp Products and Product flows is a plus) - Note: While this position offers some flexibility in your schedule, you are required to work during our core hours as part of your 8-hour shift: 10am – 3pm Pacific Time. What you'll get: - Effective your first day: Full medical, vision, and dental - 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday - Up to 14 weeks of parental leave - Monthly wellness subsidy - Work from home reimbursement - Flexible spending account - 401(k) retirement savings plan - Employee stock purchase plan - Compensation for this position is $40,000.00 annually. You may also be offered a bonus and benefits. Closing At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.” We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience. We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California). We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488. Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes. US Recruiting and Applicant Privacy Notice #LI-Remote