Overview Position: Customer Service Representative Compensation- $17/hr Location: Remote Schedule: must be open to a schedule with a start time ranging between 5am-9:45am PST plus overtime and a weekend rotation **Must work PST time zone & have Outbound Calls/Sales experience*** Position Summary: The Customer Service Representative works with the Inside Loan Agent Division and assists by making outbound calls and communicating with customers regarding initial interest in a home loan refinance or new home mortgage loan. The primary function of this position is outbound dialing to communicate with potential customers. By both gathering information from the customer and providing information to the loan officer as it relates the customer's specific needs for and interests in a mortgage loan, the Customer Service Representative gains knowledge of and experience in the loan origination process. Successful Customer Service Representative effectively communicate with the customers and Loan Officers through email and telephone and provide a high level of customer service to all parties involved with the interaction in order to create an exceptional customer experience. Responsibilities - Engage in conversation and establish rapport with customers via email and outbound telephone communication. - Inquire and gather information as it relates to a customer's financial situation and financial goals. - Educate both customers and loan officers about next steps for a customer's file. - Set realistic expectations for both loan officers and customers in order to maximize customer satisfaction. - Input data into computer system as it relates to information gathered for the mortgage loan. - Disposition customer files appropriately depending on the interest and ability of customers to proceed with being connected with a Loan Officer to continue the loan origination process. - Other duties may be assigned. Qualifications - 1-2 years of customer service, call center, or sales experience - Ability to effectively communicate with customers - Excellent customer service skills. - Proficiency with Microsoft Office programs such as Word, Excel, and Outlook. - Passionate about helping customers achieve financial goals. Desired Education/Experience: - One or more years’ of office or inside customer service / call center experience preferred. - 1 or more years of experience working in the mortgage or real estate industry preferred. - 1+ years of customer service and/or sales experience preferred. - High School Diploma or equivalent; some college preferred. Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S. Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction. [EOE/M/F/D/V. Drug-free workplace.] #LI-BT1 #LI-remote #NAF

Description Start Date: April 3rd Pay Rate: $17/hour Hours: Monday- Friday 9:30am - 6:00pm EST Location: Remote Who is Revenue Group? Established in 1994, Revenue Group is a leading business process outsourcing company, committed to surpassing client expectations and maintaining an exceptional industry reputation. Revenue Group prides itself on being a leading full-service agency, consistently advocating for our clients with the utmost respect. Our definition of success extends beyond financial accomplishments; it encompasses the opportunities we provide to our team members, the valuable relationships we foster with our clients, and our dedication to the communities where we operate. Why you’ll love this role? Join a Top Workplace-recognized team helping patients understand and resolve healthcare billing concerns. If you enjoy solving problems, communicating clearly, and supporting people through stressful moments, you’ll fit right in. The Customer Service Representative will be responsible for: - Assisting patients to resolve billing issues, handling complaints, and setting up payment plans. - Inbound calls from patients regarding bills. - Documenting customer complaints, issues, and interactions in appropriate system(s) - Meet performance metrics provided by management team. - Performing other duties as needed and assigned by the supervisor. Requirements Work Requirements: - High school diploma or GED - Customer service/call center experience preferred - Strong communication and de-escalation skills - Comfortable navigating multiple systems at once - Reliable attendance - Must pass a 7-year Background Check - High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps. Our Benefits: - 100% Paid Training - 401(k) matching - Paid Time off (PTO) – Up to 10 days your first year! - 8 Paid Holidays – Including your birthday! - Referral Program - Employee Assistance Program (EAP) - Growth & Continued Training - We promote from within, many of our team leads started as CSRs. - Dental & Vision insurance - Health insurance (including Long & Short-Term Disability) - Life insurance (Company Paid) EEO Statement: We are an Equal Employment Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local laws. Ready to make a difference for patients while growing your career? Apply today, we’d love to meet you.

Role Description This role is designed for a seasoned customer support leader who thrives in a fast-paced B2B SaaS environment. The Customer Support Manager will ensure exceptional service delivery across multiple channels while leading a team of support specialists. You will act as a strategic partner for customers, resolving complex issues, driving adoption of new features, and elevating overall customer satisfaction. The position combines hands-on problem solving with leadership, process improvement, and cross-functional collaboration. Success in this role means building high-performing teams, improving operational metrics, and directly contributing to long-term customer retention and success. This is a remote-friendly position with opportunities to influence processes, tools, and customer experience strategies across the organization. - Lead and manage a customer support team, ensuring high-quality service across email, chat, and voice channels. - Act as an escalation point for complex customer issues, ensuring timely resolution and customer satisfaction. - Monitor and analyze team performance, including KPIs, SLAs, CSAT scores, and quality metrics. - Develop, document, and continuously improve support processes, workflows, and knowledge bases. - Collaborate with Product, Engineering, and other internal teams to resolve issues and share customer feedback. - Handle individual support tickets and calls as needed to maintain operational excellence and team agility. Qualifications - 8+ years of experience in customer support within a B2B SaaS company. - 3+ years of experience managing or leading a customer support team. - Excellent written and verbal English communication skills. - Hands-on experience with email, chat, and call-based customer support. - Strong knowledge of support platforms such as HelpScout, Zendesk, or similar systems. - Experience with ticket management, escalation handling, and customer satisfaction metrics. - Ability to work independently and manage teams during the night shift or remote operations. - Strong problem-solving, organizational, and leadership skills to drive team performance and customer success. Benefits - Competitive salary and performance-based incentives. - Flexible, remote-friendly work environment. - Comprehensive health, dental, and vision insurance. - Paid time off, paid parental leave, and company holidays. - Professional development opportunities and career growth programs. - Profit-sharing plans for high-performing employees. - Annual staycation program and other employee engagement initiatives. - Open-door policy and collaborative team culture promoting transparency and ownership.

• Answer incoming phone calls and respond to inquiries, complaints, and support requests from patients, partners, and internal staff • Recognize and appropriately route urgent or crisis-related calls in accordance with established clinical escalation protocols • Manage support tickets and follow up to ensure timely resolution and a positive experience for each requester • Collaborate with cross-functional teams, including Clinical, Billing, and Care Coordination, to ensure smooth handoffs and timely resolution of requests • Verify insurance eligibility and update patient information accurately across systems • Support patients with scheduling, rescheduling, registration, platform access, and other needs throughout their care journey • Respond to medical record requests in a timely manner and in accordance with company policies and regulatory requirements • Document all interactions accurately and consistently in accordance with standard operating procedures