iSi Solutions

About the role (Only accepting applicants residing in the continental United States) (Specializing in Longshore Act, Department of Labor Compensation Claims, and Defense Base Act Cases**) ISI Claims is seeking a highly skilled and detail-oriented Court Reporter to join our team, specializing in conducting depositions for Longshore Act, Department of Labor Compensation Claims, and Defense Base Act cases. The successful candidate will play a crucial role in ensuring accurate, timely, and professional documentation of legal proceedings, emphasizing unparalleled professionalism and meticulous attention to detail. What you'll do Deposition Reporting: - Conduct verbatim reporting of depositions related to Longshore Act, Department of Labor Compensation Claims, and Defense Base Act cases. - Capture and transcribe spoken words, gestures, and other non-verbal communication with precision. Technical Proficiency: - Utilize stenotype machines, computer-aided transcription equipment, and other relevant technology to ensure accurate and efficient reporting. - Stay abreast of industry advancements and continuously enhance technical skills. Attention to Detail: - Demonstrate an unwavering commitment too detail, ensuring the accuracy and completeness of transcripts. - Identify and rectify any discrepancies in the record promptly. Timeliness: - Uphold strict timelines for the delivery of transcripts, recognizing the critical nature of legal proceedings. - Efficiently manage workload to meet deadlines without compromising quality. Confidentiality: - Safeguard sensitive information and maintain the confidentiality of legal proceedings and client communications. - In addition to the aforementioned, also be in adherence to HIPPA and Federal Rules of Civil Procedure confidentiality guidelines. Professionalism: - Exhibit unparalleled professionalism in all interactions with attorneys, clients, and other legal professionals. - Adhere to a high standard of ethical conduct and maintain a neutral and unbiased demeanor during proceedings. Pay Band: G Location: Remote Qualifications - Certified Court Reporter with a valid license (i.e. AAERT) in the jurisdiction of practice, notarized in their state of residence, and can either achieve (or their state does not mandate) a remote notary license. - Proven experience in conducting depositions for Longshore Act, Department of Labor Compensation Claims, and Defense Base Act cases or similar. - Proficiency in the use of stenotype machines and computer-aided transcription. - Have a familiarity with Eclipse Software. (Training is available through the Vendor) - Excellent command of English language and grammar. - Strong organizational and multitasking abilities. - Adherence to a strict code of ethics and professional conduct.

About the role (Only accepting applicants residing in the continental United States or Peru). The Client Communications Specialist serves as a frontline point of contact for client inquiries, ensuring timely, accurate, and professional communication. This role is responsible for responding to inbound client emails and calls, documenting requests, and routing items to the appropriate internal teams in accordance with established protocols. This position does not make operational commitments or decisions and operates under clear escalation guidelines to ensure accuracy and consistency in client communications. What you'll do Client Communication & Support - Respond to inbound client emails and phone calls in a timely, professional manner - Acknowledge requests, gather required details, and confirm receipt with clients - Use approved templates and scripts to ensure consistent messaging - Escalate non-standard, urgent, or unclear requests according to defined protocols Request Intake & Documentation - Log all client communications accurately in GRS, JIRA, or designated systems - Document call outcomes, follow-ups, and required next steps - Attach relevant correspondence and notes to the appropriate case or ticket Routing & Coordination - Route client requests to the correct department or regional team - Monitor responses and follow up when internal deadlines are missed - Communicate status updates to clients when appropriate and approved Quality & Compliance Support - Verify accuracy of outgoing correspondence before release (attachments, recipients, formatting) - Follow escalation and approval requirements for sensitive or high-risk communications - Adhere strictly to communication, confidentiality, and documentation standards Coverage & Team Support - Support inbox coverage across assigned shifts - Assist with backfill coverage during peak periods or absences - Communicate handoffs clearly across shifts and time zones Pay Band: G Location: Remote Qualifications - High school diploma or equivalent (Bachelor’s preferred but not required) - Strong written and verbal communication skills - Excellent reading comprehension and attention to detail - Comfort speaking with clients by phone and email - Ability to follow structured processes and escalation guidelines - Professional demeanor and sound judgment around when to escalate - Basic proficiency with email, ticketing systems, and documentation tools