Role Description This role provides the opportunity to drive insights across the full customer lifecycle, from acquisition to retention, engagement, and churn. You will analyze complex datasets to uncover trends, identify opportunities, and provide actionable recommendations that influence business strategy. Working closely with cross-functional teams in Retention, Loyalty, Product, and Data, you will translate raw data into dashboards, reports, and stories that support decision-making. The position emphasizes both technical expertise and strategic thinking, offering a collaborative, fast-paced environment where your analyses directly impact customer experience and business growth. You will be central to shaping analytics best practices and guiding the organization toward data-informed decisions. - Lead customer analytics across key lifecycle metrics, including acquisition, retention, churn, engagement, and lifetime value. - Develop, maintain, and optimize complex SQL queries in Snowflake or similar data environments for recurring reporting and ad hoc analysis. - Build and maintain standardized datasets, metrics, and reporting frameworks to ensure consistency and reliability across teams. - Partner with Retention, Loyalty, and Product teams to define analytical requirements and answer strategic business questions. - Analyze customer behaviors, cohort performance, and subscription dynamics to surface actionable insights and growth opportunities. - Support experimentation by defining success metrics, creating measurement frameworks, and analyzing test results. - Produce executive-ready dashboards, summaries, and readouts that clearly communicate insights and recommendations. - Ensure data quality and accuracy through rigorous validation, documentation, and ongoing quality assurance processes. Qualifications - 4–6+ years of experience in data analytics, customer analytics, or business intelligence, preferably in eCommerce or subscription-based businesses. - Advanced SQL skills with experience querying large, complex datasets. - Proven ability to analyze customer, subscription, or lifecycle data and translate insights into clear recommendations for non-technical stakeholders. - Experience with metrics such as retention, churn, lifetime value, cohort analysis, and engagement. - High attention to detail and strong ownership of data accuracy, reporting quality, and process documentation. - Excellent communication and stakeholder management skills in fast-paced, cross-functional environments. - Preferred: experience in subscription, DTC, healthcare/wellness businesses, lifecycle marketing, CRM, CDPs, or marketing analytics platforms. - Nice to have: proficiency with dashboarding tools such as Looker or Tableau, and experience mentoring junior analysts. Benefits - Base salary range: $95,000 – $105,000 USD. - Fully remote work environment. - Comprehensive medical, dental, and vision coverage, including FSA programs. - 401(k) plan with employer match. - Quarterly bonus program. - Flexible paid time off. - Company-wide wellness breaks and wellness program, including virtual sessions and Headspace membership. - Monthly stipends for internet, cell phone, and wellness. - Annual learning & development stipend. - Free Nutrafol subscription and free lunches twice per week. - Pet insurance discounts and benefits. Company Description

Role Description Perform data exploration, cleaning, preprocessing, and visualization using Python. - Develop and evaluate baseline machine learning models (e.g., classification/regression) using scikit-learn when applicable. - Query, validate, and summarize datasets using SQL (SELECT, JOIN, GROUP BY). - Produce clear documentation and communicate progress, findings, and tradeoffs. - Deliver reproducible project outputs (e.g., notebook/app + documentation) and present results to stakeholders. - Work responsibly with sensitive healthcare data and follow privacy/security guidelines. Qualifications - Streamlit or dashboard development experience preferred. - Version control fundamentals using Git/GitHub preferred. - Proficiency in Python for data analysis (e.g., Pandas, NumPy, Matplotlib). - Comfortable writing and debugging Python scripts and working in Jupyter Notebooks (or similar). - Basic understanding of statistics (mean/median, standard deviation, distributions). - Basic understanding of LLMs and prompt engineering, including generation, common limitations (bias/hallucination), and practical prompt-design techniques. - Familiarity with basic SQL querying and aggregations. - Strong communication skills, curiosity, and ability to work independently with mentorship. Benefits - Superior health plan options. - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more. - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service). - Generous paid time off starting 3-4 weeks’ annually. - Student Loan Refinancing Discounts. - Professional and Career Development Program. - EAP and travel assistance included. - Wellness program. - Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

Local or 100% Remote About Point ✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals. ✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage. ✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers. ✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area. ✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture. About the role The Servicing Operations Analyst plays a crucial role in ensuring the smooth and efficient operations of servicing activities within Point’s Servicing Team. This position involves analyzing and monitoring servicing processes, building actionable dashboards, creating and tracking performance metrics, and implementing strategies to optimize workflows. The role requires strong data analysis skills, deep knowledge of mortgage servicing and home equity investments, and the ability to partner with subservicers and internal stakeholders to drive measurable improvements. Your responsibilities - Create, track, and monitor KPIs and SLAs for both Point’s internal servicing teams and external subservicers, ensuring performance aligns with strategic and regulatory expectations. - Drive initiatives with subservicers and key vendors to improve operations and the Homeowner experience. - Collect, analyze, and interpret servicing data from Subservicers and internal Point data to identify trends, gaps, and risks across processes, staffing, and performance. - Identify risks in the portfolio by monitoring mortgage delinquency, disaster events, and event of default activity, ensuring timely resolution and accountability across team tasks. - Translate insights into actionable recommendations and partner with internal teams and subservicers to implement improvements. - Forecast staffing models and operational needs using data-driven methodologies. - Develop and present reports to leadership and cross-functional teams, providing data-backed recommendations to improve efficiency and outcomes. - Participate in process improvement initiatives, including SOP creation and updates, ensuring consistency and scalability across servicing functions. - Collaborate across teams to ensure high-quality execution of initiatives, driving measurable performance improvements. - Partner with Product, Engineering, and Data teams to improve servicing processes, enhance data models, and ensure data accuracy and integrity across systems. - Build, maintain, and optimize dashboards within Sigma to monitor servicing performance, identify trends, and present insights to stakeholders. About you - Bachelor’s degree in Business Administration, Finance, Data Analytics, or a related field (or equivalent experience). - In-depth knowledge of mortgage servicing and/or servicing home equity investments. - Proven experience working with subservicers (RoundPoint, BSI preferred) and internal servicing operations. - Strong proficiency in Sigma (dashboard creation, reporting, and analysis) and other data analysis tools. - Demonstrated ability to create and manage KPIs and SLAs, analyze trends, forecast operational needs, and proactively address performance or staffing gaps. - Experience identifying portfolio risks through mortgage delinquency monitoring, disaster event tracking, and event of default oversight. - Excellent analytical skills with the ability to create actionable insights and influence decision-making. - Effective at presenting data-driven findings to stakeholders and driving organizational change. - Knowledge of regulatory requirements and compliance in mortgage servicing. - Strong problem-solving and decision-making abilities with keen attention to detail. - Ability to manage multiple priorities in a fast-paced environment and work independently when needed. - Familiarity with mortgage servicing systems and software is a plus. Our benefits - Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA). - Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. - Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. - Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay. - Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success. - Financial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. - Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor. Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers (Region | Location | Market Salary): - Tier 1 | San Francisco Bay Area, New York, and Seattle | $72,200 - $79,500 - Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles & Santa Barbara | $64,600 - $72,000 - Tier 3 | All other US metro areas | $58,000 - $63,800 This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation. Location Requirement: This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI. Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. California Consumer Privacy Act Notice

We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. The Evaluation Systems group of Pearson offers dynamic teacher licensing and performance assessment solutions. Our custom teacher licensure testing programs are 100 percent aligned to state standards. We also provide a wide variety of teacher licensure testing services such as test development, administration, and scoring. We work in a collaborative environment and are passionate about education. Scoring offers the opportunity to network with other professionals and stay abreast of the latest developments in your field. Scorers have a direct impact on the quality of the next generation of teachers and help to maintain professional standards. Scorers enjoy the change of pace, the mental challenge and the opportunity to give back to their educational field. We have immediate openings for candidates to score Instructional Technology remotely for our Hadley, MA office. Job Title: Scoring Assistant Instructional Technology - MA Key benefits · Starting rate of $17.50 per hour · Flexibility to work scoring sessions that suit your availability · Working remotely Overall Responsibilities · Evaluates responses of teacher candidates in Georgia. · Successfully internalizes training and scoring guide, participates in discussions. · Must be able to put aside personal biases and apply scoring guide according to rubric requirements. · Meets quality and productivity requirements established for the scoring program. · Engage with other scorers in consensus scoring activities. · Pass a qualifying test before scoring. Working Conditions Training takes place before scoring begins. There may be a brief orientation meeting before the day of scoring occurs. Scoring sessions are typically one day long and take place during the week Monday through Friday. Scoring sessions will occur once every 2 months. The scoring day runs from 8:30 a.m. to approximately 4:30 p.m., including training. Qualifications · A bachelor’s degree or higher, and · A current Instructional Technology certification AND be practicing or have two (2) or more years’ recent experience in the service role in a public school OR serve as, or have recently served as, a college/university/program faculty member who prepares candidates in Instructional Technology and MUST NOT be a current Georgia educator/based in the State of Georgia. Both active and recently retired practitioners can be eligible to score. · Basic computer skills (keyboard, mouse) · Ability to sit for extended periods of time · Ability to maintain a confidential work environment · Eligible to work in the United States NOTE: Applications are accepted on an ongoing basis. This position is not bonus eligible, and information on benefits offered is here.