Role Description This role is designed for a seasoned customer support leader who thrives in a fast-paced B2B SaaS environment. The Customer Support Manager will ensure exceptional service delivery across multiple channels while leading a team of support specialists. You will act as a strategic partner for customers, resolving complex issues, driving adoption of new features, and elevating overall customer satisfaction. The position combines hands-on problem solving with leadership, process improvement, and cross-functional collaboration. Success in this role means building high-performing teams, improving operational metrics, and directly contributing to long-term customer retention and success. This is a remote-friendly position with opportunities to influence processes, tools, and customer experience strategies across the organization. - Lead and manage a customer support team, ensuring high-quality service across email, chat, and voice channels. - Act as an escalation point for complex customer issues, ensuring timely resolution and customer satisfaction. - Monitor and analyze team performance, including KPIs, SLAs, CSAT scores, and quality metrics. - Develop, document, and continuously improve support processes, workflows, and knowledge bases. - Collaborate with Product, Engineering, and other internal teams to resolve issues and share customer feedback. - Handle individual support tickets and calls as needed to maintain operational excellence and team agility. Qualifications - 8+ years of experience in customer support within a B2B SaaS company. - 3+ years of experience managing or leading a customer support team. - Excellent written and verbal English communication skills. - Hands-on experience with email, chat, and call-based customer support. - Strong knowledge of support platforms such as HelpScout, Zendesk, or similar systems. - Experience with ticket management, escalation handling, and customer satisfaction metrics. - Ability to work independently and manage teams during the night shift or remote operations. - Strong problem-solving, organizational, and leadership skills to drive team performance and customer success. Benefits - Competitive salary and performance-based incentives. - Flexible, remote-friendly work environment. - Comprehensive health, dental, and vision insurance. - Paid time off, paid parental leave, and company holidays. - Professional development opportunities and career growth programs. - Profit-sharing plans for high-performing employees. - Annual staycation program and other employee engagement initiatives. - Open-door policy and collaborative team culture promoting transparency and ownership.

• Answer incoming phone calls and respond to inquiries, complaints, and support requests from patients, partners, and internal staff • Recognize and appropriately route urgent or crisis-related calls in accordance with established clinical escalation protocols • Manage support tickets and follow up to ensure timely resolution and a positive experience for each requester • Collaborate with cross-functional teams, including Clinical, Billing, and Care Coordination, to ensure smooth handoffs and timely resolution of requests • Verify insurance eligibility and update patient information accurately across systems • Support patients with scheduling, rescheduling, registration, platform access, and other needs throughout their care journey • Respond to medical record requests in a timely manner and in accordance with company policies and regulatory requirements • Document all interactions accurately and consistently in accordance with standard operating procedures

Role Description This role offers an exciting opportunity to join a dynamic, fast-paced environment providing exceptional support to industry professionals using a leading SaaS platform. As a Product Support Specialist I, you will serve as the first point of contact for clients, assisting with software functionality, subscriptions, and marketing-related inquiries. You’ll help customers maximize their platform usage, provide guidance on campaigns, and deliver an outstanding client experience. This position emphasizes relationship-building, problem-solving, and technical aptitude, with the chance to contribute to customer retention, engagement, and satisfaction. You’ll work collaboratively with cross-functional teams and gain exposure to business operations while building your career in a supportive, growth-oriented environment. - Respond promptly to inbound messages and calls from clients, delivering high-quality, professional support. - Assist customers with software functionality, subscription questions, and managing ad campaigns or profiles. - Serve as the first line of defense for membership inquiries, cancellations, upgrades, and renewals. - Provide guidance and training to customers via virtual meetings to enhance software engagement. - Escalate complex cases to appropriate internal teams, ensuring timely resolution. - Maintain key performance metrics, including case resolution, customer satisfaction, and engagement levels. - Contribute to a positive team environment, embodying company culture and supporting continuous improvement initiatives. Qualifications - 6 months to 2 years of technical or subscription-based support experience. - Strong customer service orientation with a focus on retention and software adoption. - Excellent written and verbal communication skills. - Strong listening and problem-solving abilities to identify and resolve client concerns. - Tech-savvy, comfortable using virtual platforms and troubleshooting technical issues. - Highly organized, able to manage high volumes of requests efficiently. - Team-oriented mindset with attention to detail and a proactive approach. Benefits - Competitive hourly pay: $22.83/hr for CA, WA, OR; $20.55/hr for other locations, plus variable target bonus. - Paid Time Off (PTO) and parental leave programs. - Medical, dental, and vision insurance coverage. - Home internet stipend. - 401(k) retirement savings plan and Flexible Spending Accounts (FSA). - Professional development reimbursement opportunities. - Employee Assistance Program (EAP) and wellness programs. - Inclusive and supportive work environment that values diversity and growth.

Role Description We are seeking dedicated representatives to build long-term relationships with clients from the comfort of their homes via Zoom virtual calls. This role is perfect for individuals with a passion for helping others and providing exceptional service. Qualifications - Excellent communication skills - Basic computer knowledge - Strong work ethic and reliability - Outgoing, fun, and energetic personality - Effective time management skills - Leadership experience is a plus Requirements - 100% Remote Work – work from anywhere in the U.S. - Weekly Pay – based on a structured schedule for success - Performance-Based Bonuses - Health Insurance Reimbursement - Comprehensive Life Insurance - Flexible Schedule - Retirement Plan - Renewals – long-term income potential Benefits - All interviews will be conducted via Zoom for your safety and convenience.