aptihealth

• Support therapists by coordinating scheduling, appointment management, and patient outreach to maximize access to care and continuity of treatment • Conduct outreach to re-engage inactive patients and assist with follow-up appointment scheduling • Monitor and triage incoming patient communications, escalating clinical or safety concerns to licensed staff in accordance with established protocols • Assist with safety-related documentation and care coordination to support timely, appropriate patient care • Prepare, track, and manage clinical and administrative documentation, including release forms, disability/FMLA paperwork, and other patient-related records • Coordinate referrals to internal clinical services and monitor progress to ensure seamless patient transitions • Support post-hospitalization follow-up scheduling and other initiatives that promote quality outcomes and continuity of care • Serve as a liaison between patients, therapists, clinical leaders, and operational teams to facilitate effective communication and problem resolution • Maintain accurate records and ensure compliance with organizational, regulatory, and confidentiality requirements • Participate in team meetings and collaborate with interdisciplinary care teams to support high-quality patient care and operational excellence

• Complete case management assessments and develop care plans • Collaborate with the care team to identify patient needs and coordinate care • Document all patient interactions and care coordination activities • Triage patient calls and electronic communications, escalating concerns as appropriate • Support prescribers with prior authorizations, refills, pharmacy coordination, and scheduling based on clinical need • Conduct medical reviews and gather additional patient history as needed • Obtain and manage required patient consents and releases of information • Educate and onboard patients into AptiHealth’s Medication Management Program • Assess patient response to treatment and medications • Connect patients with community resources and support services to address social determinants of health • Conduct proactive telephonic outreach to patients based on clinical needs

Role Description As a Certified Medical Assistant, you will provide administrative, clinical support, scheduling, and coordination of member services for a collaborative behavioral health team that includes psychiatric nurse practitioners and psychiatrists. In this role, you will serve as a key resource for patients and parents/caregivers, helping to engage, educate, and support members throughout their care journey to encourage retention in treatment and adherence to care plans. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced virtual care environment. Qualifications - 2+ years of experience as a Certified Medical Assistant (CMA) - Proficiency with Electronic Health Records (EHR/EMR) systems - Strong written and verbal communication skills with the ability to effectively support patients and providers in a virtual environment (phone, video, email, etc.) - Ability to prioritize patient needs and appropriately triage requests under clinical direction - Experience supporting patients in a telehealth or virtual care setting preferred Responsibilities - Conduct outreach to patients and/or parents/caregivers to confirm initial appointments and provide education regarding services, processes, and expectations - Obtain required consents and releases of information (ROIs), including medication management agreements, refill policies, HIXNY consent forms, and controlled substance agreements - Respond to patient and parent/caregiver inquiries and triage requests as appropriate, including scheduling, medication refill requests, forms, notes, and lab orders - Coordinate care and communication with primary care providers and external healthcare providers regarding records requests, referrals, and continuity of care - Manage and process clinical correspondence, forms, and letters, including school medication forms, work/school excuse notes, and FMLA documentation - Support prescription management and laboratory orders through communication with patients, pharmacies, and labs as directed by providers - Perform additional duties within the scope of CMA certification as assigned Benefits - Comprehensive Medical, Dental, and Vision plans available - Paid Time off, Sick Time and Paid Company Holidays - 401k Retirement Savings Program with 2% Company matching - Voluntary Life Insurance - Employee Assistant Program (EAP) - Competitive Salary - Work from home Company Description aptihealth, inc. is a behavioral health engagement company that seamlessly integrates physical and behavioral healthcare. Our platform connects medical providers, behavioral health specialists and patients with our proprietary assessment and treatment management protocols to get and keep patients healthier faster. aptihealth’s structured therapy programs are centered on its proprietary 15 Life Domain Clinical Framework© that efficiently provides collaborative care teams with the most thorough understanding of a patient’s behavioral health needs. For more information, please visit www.aptihealth.com

Role Description The Registered Nurse Case Manager is a key member of AptiHealth’s Case Management and Medication Management programs, supporting both patients and providers across the care continuum. This role assesses patient needs, develops and implements care plans, coordinates care and medications, triages urgent patient concerns, and supports clinical operations in collaboration with the multidisciplinary care team. The RN Case Manager ensures high-quality, patient-centered care while maintaining compliance with company policies and regulatory requirements. Responsibilities - Complete case management assessments and develop care plans - Collaborate with the care team to identify patient needs and coordinate care - Document all patient interactions and care coordination activities - Triage patient calls and electronic communications, escalating concerns as appropriate - Support prescribers with prior authorizations, refills, pharmacy coordination, and scheduling based on clinical need - Conduct medical reviews and gather additional patient history as needed - Obtain and manage required patient consents and releases of information - Educate and onboard patients into AptiHealth’s Medication Management Program - Assess patient response to treatment and medications - Connect patients with community resources and support services to address social determinants of health - Conduct proactive telephonic outreach to patients based on clinical needs Qualifications - Active Registered Nurse (RN) license in New York required - Graduate of an accredited nursing program; BSN preferred - Certified Case Manager (CCM) certification preferred - Behavioral health or psychiatric care experience strongly preferred - Experience supporting care coordination and case management workflows - Proficiency with Electronic Medical Record (EMR) systems and Microsoft Office applications - Strong organizational, communication, and clinical triage skills - Ability to work collaboratively within a multidisciplinary care team - Comfortable working in a fast-paced, patient-centered virtual care environment Requirements - Full-time / Hourly (40 hours / week) - Working Hours: Monday – Friday 8am – 4:30pm - Location: Remote / NY - Pay Rate: $33.65- $38.46/hr Benefits - Comprehensive Medical, Dental, and Vision plans available - Paid Time off, Sick Time and Paid Company Holidays - 401k Retirement Savings Program with 2% Company matching - Voluntary Life Insurance - Employee Assistant Program (EAP) - Competitive Salary - Work from home

Role Description As a Psychiatric Nurse Practitioner, you will work with members as part of an interdisciplinary team to provide transformative care. aptihealth employs psychiatric prescribers to provide the highest-quality care through innovative, evidence-based treatment that is tailored to help patients achieve success. We provide an easy-to-use platform and tools to fully integrate physician and prescriber care. You will use your clinical proficiency, along with the aptihealth platform to deliver the best possible outcomes. Practitioner would need to be able to see clients across the life-span from 5-99+ with around 30% being kids and teens and 70% adults. Be part of a company that is uniquely connecting members with mental health professionals to ultimately impact the lives of millions. If you have a passion for innovation, implementation, and result-driven patient care – join our team! Responsibilities - Conduct diagnostic interviews to assess and diagnose patient's need for medication management - Provide high-quality brief and long-term psychiatric care to members virtually via telehealth and in-person - Provide as-needed communication with physicians and care managers - Work in close collaboration with the care team and provide clinical capability and comprehensive support Qualifications - Psychiatric Nurse Practitioner - PMHNP-BC - Possess an unrestricted license in New York - 3+ years’ experience prescribing medication as a PMHNP-BC - Strong experience with kids and teens - Ability to handle member needs with compassion and care - Passionate about being a trusted partner to transform behavioral healthcare Requirements - Full-time opportunities available - Competitive pay and benefits - Paid Time Off - Continuous learning opportunities - Work/Life Balance - Flexible working hours Benefits - The expected full-time salary range for this role is $140,000 - $165,000 annually and is dependent on a variety of factors, including qualifications and years of experience. - Range is not inclusive of production-based incentives that directly reward clinicians for their efforts. - More information about the salary range specific to your experience and other factors will be shared during the hiring process.

Life at aptihealth aptihealth is a fast-growing health tech company transforming behavioral healthcare. Our digital platform and affiliated medical group make it easier for people to access high-quality care when and where they need it. You’ll join a mission-driven team that’s curious, collaborative, and passionate about improving lives through technology and care innovation. Here, ideas turn into action and learning happens every day. We’re proud to be named one of the world’s top health tech companies of 2025, recognized for advancing digital behavioral healthcare. Together, we’re building a better, more accessible future for mental health.  What We Offer  - The chance to make life better for millions of people  - Smart, supportive colleagues who care about what they do  - A place where new ideas quickly turn into real results  - A culture that values curiosity, collaboration, and inclusion  - A team built on trust, accountability, and continuous learning  The Role As a Practice Support Specialist, you will serve as the first point of contact for patients, referring partners, and internal staff. Most of your day will be spent on the phone, answering calls and helping patients with scheduling, registration, and general support. You’ll also manage requests that come in through email and ticketing, verify insurance eligibility, and coordinate with internal teams as needed. This is a full-time, remote position focused on creating a positive, efficient experience for every patient interaction.

• Answer incoming phone calls and respond to inquiries, complaints, and support requests from patients, partners, and internal staff • Recognize and appropriately route urgent or crisis-related calls in accordance with established clinical escalation protocols • Manage support tickets and follow up to ensure timely resolution and a positive experience for each requester • Collaborate with cross-functional teams, including Clinical, Billing, and Care Coordination, to ensure smooth handoffs and timely resolution of requests • Verify insurance eligibility and update patient information accurately across systems • Support patients with scheduling, rescheduling, registration, platform access, and other needs throughout their care journey • Respond to medical record requests in a timely manner and in accordance with company policies and regulatory requirements • Document all interactions accurately and consistently in accordance with standard operating procedures

• Outreach to patients to provide encouragement, check-in on goal progress, problem solve, and provide support • Review patient status and escalate urgent matters as needed to care team providers • Document patient interactions in the patient’s medical record • Coordinate care with patient care team including therapist and prescriber • Coordinate with internal and external care team members • Conduct daily telephonic outreach based on the needs of patients

Role Description As a Peer Specialist you will be part of an interdisciplinary team providing transformative care to our patients. You will communicate directly with patients and engage with them via phone and/or video, serving as a role model, mentor, advocate, and motivator to recovery. You will provide support from a peer-perspective: someone who has first-hand experience with a mental health diagnosis and/or addiction. Responsibilities - Outreach to patients to provide encouragement, check-in on goal progress, problem solve, and provide support - Review patient status and escalate urgent matters as needed to care team providers - Document patient interactions in the patient’s medical record - Coordinate care with patient care team including therapist and prescriber - Coordinate with internal and external care team members - Conduct daily telephonic outreach based on the needs of patients Qualifications - Must have current and valid New York State Certified Peer Specialist Certification (NYCPS) - One year of Peer Specialist experience working with adults age 18+ with a mental health diagnosis - Current or former recipient of mental health services - Knowledge in recovery and overcoming the challenges resulting from a mental health diagnosis - Commitment to one’s own continued recovery - Ability to work independently in a virtual environment - Ability to share personal struggles and stories of success Requirements - Comprehensive Medical, Dental, and Vision plans available - Paid Time off, Sick Time and Paid Company Holidays - 401k Retirement Savings Program with 2% Company matching - Voluntary Life Insurance - Employee Assistant Program (EAP) - Competitive Salary - Work Location: Remote - Work Hours: M-F 9am-5pm(EST) - Hourly Pay-Range: $18-$23/hr

• Deliver high-quality, virtual individual counseling to a diverse patient population • Provide a minimum of 30 clinical hours of individual therapy per week • Utilize the aptihealth telehealth platform to deliver engaging, secure, and effective virtual care • Develop personalized care plans using aptihealth’s tools and technology • Monitor patient progress, adjust treatment plans as needed, and document clinical findings • Collaborate with multidisciplinary care teams to ensure coordinated and holistic care