• Answer incoming phone calls and respond to inquiries, complaints, and support requests from patients, partners, and internal staff • Recognize and appropriately route urgent or crisis-related calls in accordance with established clinical escalation protocols • Manage support tickets and follow up to ensure timely resolution and a positive experience for each requester • Collaborate with cross-functional teams, including Clinical, Billing, and Care Coordination, to ensure smooth handoffs and timely resolution of requests • Verify insurance eligibility and update patient information accurately across systems • Support patients with scheduling, rescheduling, registration, platform access, and other needs throughout their care journey • Respond to medical record requests in a timely manner and in accordance with company policies and regulatory requirements • Document all interactions accurately and consistently in accordance with standard operating procedures

Role Description This role offers an exciting opportunity to join a dynamic, fast-paced environment providing exceptional support to industry professionals using a leading SaaS platform. As a Product Support Specialist I, you will serve as the first point of contact for clients, assisting with software functionality, subscriptions, and marketing-related inquiries. You’ll help customers maximize their platform usage, provide guidance on campaigns, and deliver an outstanding client experience. This position emphasizes relationship-building, problem-solving, and technical aptitude, with the chance to contribute to customer retention, engagement, and satisfaction. You’ll work collaboratively with cross-functional teams and gain exposure to business operations while building your career in a supportive, growth-oriented environment. - Respond promptly to inbound messages and calls from clients, delivering high-quality, professional support. - Assist customers with software functionality, subscription questions, and managing ad campaigns or profiles. - Serve as the first line of defense for membership inquiries, cancellations, upgrades, and renewals. - Provide guidance and training to customers via virtual meetings to enhance software engagement. - Escalate complex cases to appropriate internal teams, ensuring timely resolution. - Maintain key performance metrics, including case resolution, customer satisfaction, and engagement levels. - Contribute to a positive team environment, embodying company culture and supporting continuous improvement initiatives. Qualifications - 6 months to 2 years of technical or subscription-based support experience. - Strong customer service orientation with a focus on retention and software adoption. - Excellent written and verbal communication skills. - Strong listening and problem-solving abilities to identify and resolve client concerns. - Tech-savvy, comfortable using virtual platforms and troubleshooting technical issues. - Highly organized, able to manage high volumes of requests efficiently. - Team-oriented mindset with attention to detail and a proactive approach. Benefits - Competitive hourly pay: $22.83/hr for CA, WA, OR; $20.55/hr for other locations, plus variable target bonus. - Paid Time Off (PTO) and parental leave programs. - Medical, dental, and vision insurance coverage. - Home internet stipend. - 401(k) retirement savings plan and Flexible Spending Accounts (FSA). - Professional development reimbursement opportunities. - Employee Assistance Program (EAP) and wellness programs. - Inclusive and supportive work environment that values diversity and growth.

Role Description We are seeking dedicated representatives to build long-term relationships with clients from the comfort of their homes via Zoom virtual calls. This role is perfect for individuals with a passion for helping others and providing exceptional service. Qualifications - Excellent communication skills - Basic computer knowledge - Strong work ethic and reliability - Outgoing, fun, and energetic personality - Effective time management skills - Leadership experience is a plus Requirements - 100% Remote Work – work from anywhere in the U.S. - Weekly Pay – based on a structured schedule for success - Performance-Based Bonuses - Health Insurance Reimbursement - Comprehensive Life Insurance - Flexible Schedule - Retirement Plan - Renewals – long-term income potential Benefits - All interviews will be conducted via Zoom for your safety and convenience.

Our Company At Isaac Health, we're on a mission to improve brain health at the population level by providing greater access to specialty brain health and dementia care services for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible while tackling the stigmas that surround brain health conditions. Since launching in 2022, Isaac Health has scaled to provide brain health and dementia care services to more patients and families across the US. With support from leading healthcare investors, and impactful leaders like you, we’ll continue to provide high-quality patient-centered care for the evaluation and management of brain health conditions and deliver exceptional client and family outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we’ve accomplished excellent outcomes for our clients: - 92% of clients report an improvement against their cognitive goals in only 3 weeks after working with Isaac Health. - 73% of clients or their care partners continue to report improvement in neurocognitive symptoms after 6 months - 70% of clients remain engaged with Isaac Health after 6 months This is just the beginning for Isaac Health, and we won’t stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based brain health and dementia care without high costs or long wait times. We’re looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality brain health care in the United States and beyond. To learn more about our company, visit www.myisaachealth.com The role Isaac Health is seeking a detail-oriented, tech-savvy, and personable Intake Coordinator to join our team. In this role, you will be the first point of contact for many of our patients, ensuring a smooth and welcoming experience. You’ll be responsible for confirming appointments, organizing patient information, and troubleshooting telehealth visit issues. How your skills and passion will come to life at Isaac Health Key Responsibilities: - Manage and confirm patient appointments via phone, email, and our scheduling system - Collect, verify, and organize patient intake information accurately - Support patients in setting up for their telehealth visits, including basic tech troubleshooting - Maintain clear communication with clinicians and other internal teams - Proactively address and overcome appointment cancellations by re-engaging patients or offering alternate options - Document all interactions and updates in our EMR system promptly - Follow up with patients as needed to ensure continuity of care and satisfaction Required Skills and Qualifications: - Strong organizational and time-management skills - Excellent communication and interpersonal abilities - Comfort with using digital platforms and basic troubleshooting (Zoom, EMRs, online forms, etc.) - Experience in a healthcare or telehealth environment is preferred - Ability to multitask in a fast-paced, remote setting - High school diploma or equivalent required; associate’s or bachelor’s degree a plus What We Offer - Mission-driven impact: - Shape the future of the #1 largest and fastest growing online brain health care company in the world - Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups - Join a community of high achievers who have a passion for promoting brain health - Path to develop and grow: - Readily available clinician leadership for case consultations to ensure you always receive the support you need - Access to innovative technology to support you in delivering the highest quality of care to your clients - Access to continuing training and education - Remote-first model: - Work virtually from anywhere in the United States - Culture and connectivity: - A highly responsive and supportive team of clinical and operational management - Decreased administrative time for clinicians through ongoing technology improvements and automation - Fully integrated, data-enabled EMR with embedded clinical decision support and task management system - Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization Note: Please do not contact Isaac Health about your application, as we will review your CV/resume and will reach out to you via email if you are shortlisted. Isaac Health takes diversity, equity, inclusivity, and belonging in opportunity seriously. We seek to build a creative, productive, forward-thinking, inclusive team that reflects the diverse communities we aim to benefit because we know that will allow us to do our best work.