Reports to Mayo Clinic Platform (MCP), Director, Implementation & Technical Support. The Technical Success Manager is responsible for ensuring customers achieve maximum value from platform technologies and solutions. This role combines deep technical expertise with exceptional customer engagement skills to drive successful implementations, resolve technical challenges, and foster long-term client relationships. The Technical Success Manager acts as a trusted advisor, guiding customers through onboarding, integration, and ongoing support, while collaborating with internal teams to deliver outstanding service and continuous improvement. Position Overview: The primary purpose of this role is to serve as the point of contact for the technical needs of MCP program customers. The Technical Success Manager will establish and lead all tech-related implementation and support aspects. The position will be responsible for the following essential functions: - Serve as the primary technical point of contact for assigned customers, building strong, trust-based relationships. - Provide expert troubleshooting and resolution for technical issues, coordinating with engineering and support teams as needed. - Communicate complex technical concepts clearly to both technical and non-technical audiences. - Lead root cause analysis and resolution of complex issues, ensuring minimal disruption to operations. - Lead efforts to ensure compliance with healthcare interoperability standards and data exchange methodologies (e.g., HL7v2, FHIR, CDA). - Drive workflow integration initiatives, including EMR/EHR configuration and alignment with clinical processes. - Interpret solution architecture components and design deployment configurations that optimize platform capabilities. - Oversee integration and deployment activities, leveraging appropriate tools and strategies for healthcare environments. - Apply deep technical understanding of system architecture, APIs, and data flow to support complex implementations. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added or assigned. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

• Design and Develop Automation Stories in Tines connecting tools together using their APIs • Work closely with customers while they onboard, grow, and expand their usage of the platform • Educate customers on how to get started, refine, and expand their automation use cases • Partner with a Customer Success Manager to review the health of a customer and develop success plans for your accounts • Communicate customer needs across the organization to ensure that Tines builds the correct roadmap to meet customer needs • Knowledgeable about how to position Tines against other platforms and the common technical challenges of alert overload, disparate tools, and manual processes • Recognize problems with documentation, enablement material, and other resources customers use to learn about Tines • Support Professional Services engagements to increase rapid adoption among our customers • Willing to step in where needed and support multiple teams across the organization: Design, Engineering, Marketing, Sales, etc. • As an early stage start-up we're still putting together all of the processes and supports of larger, more mature companies - your input will help us shape them

Technical Product Trainer Remote-United States Monday to Friday 8:00 am to 5:00 pm CSC develops market-leading state and local tax software solutions for corporations. PTMS property tax software helps minimize property taxes and expenses. AppealTrack assists users with tracking all stages and values associated with a parcel and appeal. CSC counts half of the Fortune 100® as clients. With the ultimate goal being to provide the best learning opportunities for product users, the Technical Trainer will be expected to manage the responsibilities below:   Some of the things you will be doing:  - Coordinate and conduct on-site, web-based, and classroom training sessions utilizing a wide variety of adult learning principles and techniques providing effective  and quality training for both internal and external audiences. - Understand the delivery methods, audience, user tasks and information needs; to translate and develop these needs into relevant training content, agendas and materials to maximize product adoption. - Work with the various CSC personnel to understand product enhancements and new products as well as client needs that need to be included in training programs as well as to identify and recommend improvements needed to existing programs and develops / updates course documentation accordingly. - Review and test client data prior to conducting training sessions. - Assist other CSC departments with projects as required, such as internal training, customer support, documentation and demos for potential clients. - Assist with the training documentation and image maintenance to ensure that all products or other needed programs, data, returns and reports are successfully and   timely installed and updated for upcoming training programs. - Assist others with CSC Training Department procedures and projects and seek guidance when necessary. - Assist with other projects, as directed.   What technical skills, experience and qualifications do you need?  - Minimum of 2 years’ relevant experience, ideally in technical training, software support, or software implementation experience. Bachelor’s degree in education, accounting, or finance; or equivalent job- related experience. - Proven ability in communication and presentation skills with high client satisfaction, recent product and training certifications, such as ATD, are a plus. - Advanced computer skills, including MS Office (Word, Excel, and PowerPoint). - Experience with Adobe Captivate or other eLearning software programs a plus. - Property tax and/or business licensing knowledge preferred - SharePoint or Client Relationship Management systems, e.g., NetSuite, a plus. - Able to quickly develop an understanding of the CSC applications and knowledge to provide effective training to current and potential users. - Excellent organization skills, with the ability to multi-task, including coordinating multiple and varied training programs and projects. - Strong, positive attitude, customer service focus and work ethic desired. - Self-starter, with a high level of self-direction, initiative, motivation, flexibility and energy. - Travel requirements: up to 25%. Travel includes: Training at CSC locations, client sites, regional training events, meetings and conferences #LI-AM1 #Appealtrack #Remote #CSCCareers CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.® Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other. CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging, CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC. We encourage candidates to apply directly to our website and not through third-party sources. Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications. At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations. CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions. - CSC is a great place to work with smart and dedicated people. - We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work. - We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals. - Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance. - CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more. - As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

• Partner closely with customers to design, deploy, and optimize LanceDB in production environments, ensuring reliability, scalability, and performance for distributed, cloud-native workloads. • Lead technical onboarding and architecture reviews; provide best-practice guidance on system configuration, query optimization, and integration patterns in Rust and Python. • Proactively identify adoption barriers, troubleshoot complex distributed-system issues, and coordinate with product and engineering teams to drive timely resolutions. • Own customer success metrics: deployment time, usage growth, retention, and satisfaction. Build dashboards and track health across accounts. • Develop and deliver technical enablement: create sample code, automation tools, and documentation to accelerate customer outcomes. • Serve as the customer’s technical advocate internally — communicating feature requests, influencing roadmap priorities, and improving developer experience. • Collaborate cross-functionally with sales engineering (for technical evaluations, proofs-of-concept, and demos) and support engineering (for escalations and issue triage). • Contribute to internal tooling, runbooks, and playbooks that will form the foundation of LanceDB’s future customer success organization. • As the first senior hire in this function, shape processes, tooling, and team culture as we scale customer success and post-sales engineering.