• Design and Develop Automation Stories in Tines connecting tools together using their APIs • Work closely with customers while they onboard, grow, and expand their usage of the platform • Educate customers on how to get started, refine, and expand their automation use cases • Partner with a Customer Success Manager to review the health of a customer and develop success plans for your accounts • Communicate customer needs across the organization to ensure that Tines builds the correct roadmap to meet customer needs • Knowledgeable about how to position Tines against other platforms and the common technical challenges of alert overload, disparate tools, and manual processes • Recognize problems with documentation, enablement material, and other resources customers use to learn about Tines • Support Professional Services engagements to increase rapid adoption among our customers • Willing to step in where needed and support multiple teams across the organization: Design, Engineering, Marketing, Sales, etc. • As an early stage start-up we're still putting together all of the processes and supports of larger, more mature companies - your input will help us shape them

Technical Product Trainer Remote-United States Monday to Friday 8:00 am to 5:00 pm CSC develops market-leading state and local tax software solutions for corporations. PTMS property tax software helps minimize property taxes and expenses. AppealTrack assists users with tracking all stages and values associated with a parcel and appeal. CSC counts half of the Fortune 100® as clients. With the ultimate goal being to provide the best learning opportunities for product users, the Technical Trainer will be expected to manage the responsibilities below:   Some of the things you will be doing:  - Coordinate and conduct on-site, web-based, and classroom training sessions utilizing a wide variety of adult learning principles and techniques providing effective  and quality training for both internal and external audiences. - Understand the delivery methods, audience, user tasks and information needs; to translate and develop these needs into relevant training content, agendas and materials to maximize product adoption. - Work with the various CSC personnel to understand product enhancements and new products as well as client needs that need to be included in training programs as well as to identify and recommend improvements needed to existing programs and develops / updates course documentation accordingly. - Review and test client data prior to conducting training sessions. - Assist other CSC departments with projects as required, such as internal training, customer support, documentation and demos for potential clients. - Assist with the training documentation and image maintenance to ensure that all products or other needed programs, data, returns and reports are successfully and   timely installed and updated for upcoming training programs. - Assist others with CSC Training Department procedures and projects and seek guidance when necessary. - Assist with other projects, as directed.   What technical skills, experience and qualifications do you need?  - Minimum of 2 years’ relevant experience, ideally in technical training, software support, or software implementation experience. Bachelor’s degree in education, accounting, or finance; or equivalent job- related experience. - Proven ability in communication and presentation skills with high client satisfaction, recent product and training certifications, such as ATD, are a plus. - Advanced computer skills, including MS Office (Word, Excel, and PowerPoint). - Experience with Adobe Captivate or other eLearning software programs a plus. - Property tax and/or business licensing knowledge preferred - SharePoint or Client Relationship Management systems, e.g., NetSuite, a plus. - Able to quickly develop an understanding of the CSC applications and knowledge to provide effective training to current and potential users. - Excellent organization skills, with the ability to multi-task, including coordinating multiple and varied training programs and projects. - Strong, positive attitude, customer service focus and work ethic desired. - Self-starter, with a high level of self-direction, initiative, motivation, flexibility and energy. - Travel requirements: up to 25%. Travel includes: Training at CSC locations, client sites, regional training events, meetings and conferences #LI-AM1 #Appealtrack #Remote #CSCCareers CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.® Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other. CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging, CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC. We encourage candidates to apply directly to our website and not through third-party sources. Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications. At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations. CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions. - CSC is a great place to work with smart and dedicated people. - We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work. - We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals. - Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance. - CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more. - As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

• Partner closely with customers to design, deploy, and optimize LanceDB in production environments, ensuring reliability, scalability, and performance for distributed, cloud-native workloads. • Lead technical onboarding and architecture reviews; provide best-practice guidance on system configuration, query optimization, and integration patterns in Rust and Python. • Proactively identify adoption barriers, troubleshoot complex distributed-system issues, and coordinate with product and engineering teams to drive timely resolutions. • Own customer success metrics: deployment time, usage growth, retention, and satisfaction. Build dashboards and track health across accounts. • Develop and deliver technical enablement: create sample code, automation tools, and documentation to accelerate customer outcomes. • Serve as the customer’s technical advocate internally — communicating feature requests, influencing roadmap priorities, and improving developer experience. • Collaborate cross-functionally with sales engineering (for technical evaluations, proofs-of-concept, and demos) and support engineering (for escalations and issue triage). • Contribute to internal tooling, runbooks, and playbooks that will form the foundation of LanceDB’s future customer success organization. • As the first senior hire in this function, shape processes, tooling, and team culture as we scale customer success and post-sales engineering.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role provides the opportunity to drive client success through technical expertise and innovative solutions. The Senior Customer Success Engineer will manage a portfolio of clients, guiding implementation, onboarding, and adoption of digital solutions. You will work closely with clients to define requirements, architect solutions, and develop custom configurations to ensure measurable outcomes. This position combines hands-on technical work, including JavaScript development and analytics configuration, with client-facing responsibilities, requiring excellent communication and problem-solving skills. The ideal candidate thrives in a fast-paced, collaborative environment and enjoys enabling clients to achieve their digital strategy goals. With a focus on innovation, flexibility, and growth, this role offers exposure to complex use cases and cutting-edge technologies. - Lead the technical onboarding, implementation, and adoption of digital solutions for a diverse portfolio of clients. - Architect and configure platforms to meet client-specific requirements, providing real-time insights and analytics. - Develop custom JavaScript functions, dashboards, alerts, and reports to support client business objectives. - Troubleshoot and resolve technical issues while ensuring high-quality service and client satisfaction. - Collaborate with cross-functional teams to provide innovative solutions and optimize client outcomes. - Manage multiple client projects simultaneously, adapting to changing priorities and complex requirements. - Serve as a trusted technical advisor, guiding clients in best practices, performance optimization, and solution scalability. Qualifications - 5+ years of experience in digital solution implementation, customer success, sales engineering, or solutions consulting. - Proficiency in JavaScript, HTML, CSS, and familiarity with frameworks such as React, Angular, or Vue. - Experience with digital analytics tools (Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf). - Strong understanding of web technologies, UX/UI principles, and page load performance optimization. - Excellent communication and presentation skills, capable of engaging stakeholders at all levels. - Ability to manage multiple projects simultaneously in a fast-paced, ambiguous environment. - Willingness to travel up to 10% of the time. Benefits - Competitive base salary ($120,000–$150,000) with bonus eligibility. - Fully remote work with a flexible, supportive environment. - Comprehensive health, dental, and vision coverage, with wellness perks and telehealth options. - 401(k) plan with employer match and equity options. - Generous PTO, parental/adoption leave, and 13 company holidays. - Professional development, onboarding programs, and collaborative team culture. - Work-from-home stipend, monthly business expense allowance, and company-provided MacBook and swag. - Unique perks such as employee resource groups, recognition programs, and a RECHARGE program for extended time off.