This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role provides the opportunity to drive client success through technical expertise and innovative solutions. The Senior Customer Success Engineer will manage a portfolio of clients, guiding implementation, onboarding, and adoption of digital solutions. You will work closely with clients to define requirements, architect solutions, and develop custom configurations to ensure measurable outcomes. This position combines hands-on technical work, including JavaScript development and analytics configuration, with client-facing responsibilities, requiring excellent communication and problem-solving skills. The ideal candidate thrives in a fast-paced, collaborative environment and enjoys enabling clients to achieve their digital strategy goals. With a focus on innovation, flexibility, and growth, this role offers exposure to complex use cases and cutting-edge technologies. - Lead the technical onboarding, implementation, and adoption of digital solutions for a diverse portfolio of clients. - Architect and configure platforms to meet client-specific requirements, providing real-time insights and analytics. - Develop custom JavaScript functions, dashboards, alerts, and reports to support client business objectives. - Troubleshoot and resolve technical issues while ensuring high-quality service and client satisfaction. - Collaborate with cross-functional teams to provide innovative solutions and optimize client outcomes. - Manage multiple client projects simultaneously, adapting to changing priorities and complex requirements. - Serve as a trusted technical advisor, guiding clients in best practices, performance optimization, and solution scalability. Qualifications - 5+ years of experience in digital solution implementation, customer success, sales engineering, or solutions consulting. - Proficiency in JavaScript, HTML, CSS, and familiarity with frameworks such as React, Angular, or Vue. - Experience with digital analytics tools (Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf). - Strong understanding of web technologies, UX/UI principles, and page load performance optimization. - Excellent communication and presentation skills, capable of engaging stakeholders at all levels. - Ability to manage multiple projects simultaneously in a fast-paced, ambiguous environment. - Willingness to travel up to 10% of the time. Benefits - Competitive base salary ($120,000–$150,000) with bonus eligibility. - Fully remote work with a flexible, supportive environment. - Comprehensive health, dental, and vision coverage, with wellness perks and telehealth options. - 401(k) plan with employer match and equity options. - Generous PTO, parental/adoption leave, and 13 company holidays. - Professional development, onboarding programs, and collaborative team culture. - Work-from-home stipend, monthly business expense allowance, and company-provided MacBook and swag. - Unique perks such as employee resource groups, recognition programs, and a RECHARGE program for extended time off.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers a dynamic opportunity to work at the intersection of technical systems and regulatory compliance within the healthcare sector. You will manage, enhance, and automate critical systems supporting customer booklets and certificates, ensuring alignment with state and federal legislation. The position involves cross-functional collaboration with product, regulatory, and operational teams to translate business requirements into system solutions. You will play a key role in process improvements, system performance optimization, and technical support for internal stakeholders. This is a hands-on, detail-oriented role that allows you to make a measurable impact on system efficiency, compliance, and overall customer satisfaction. The work environment is fast-paced and collaborative, requiring strong analytical skills, coding expertise, and effective communication. - Maintain, enhance, and automate the Facets Booklet System (FBS) to support accurate production of customer booklets and certificates. - Design, code, test, and debug programs using BPL, integrating with Unix-based systems. - Translate business and regulatory requirements into system logic, ensuring compliance with state and federal legislation. - Manage content updates in FBS, validating alignment with product specifications and regulatory mandates. - Conduct system analysis and Case Installation Tool (CIT) mapping to ensure correct variable translation and functionality. - Provide technical support and training to internal teams, including Facets Contract Analysts and cross-functional partners. - Participate in process improvement projects and operational initiatives to enhance system efficiency and service quality. Qualifications - High School Diploma or GED required; Bachelor’s degree in Computer Science, Technology, or related field preferred. - 3+ years of technical and product knowledge experience; experience with case installation, contract analysis, and state legislation strongly preferred. - 1+ year experience with Facets, BPL, CRISP, and Linux preferred. - Working knowledge of procedural programming and logical coding concepts. - Proficiency in Microsoft Excel, Word, and Adobe Acrobat; MS Access preferred. - Strong analytical, problem-solving, and organizational skills, with attention to detail in coding and testing. - Excellent communication skills, able to collaborate effectively in a fast-paced, complex matrix environment. - Ability to manage multiple concurrent projects with precision and accountability. - Reliable high-speed internet connection (minimum 10Mbps download / 5Mbps upload) for remote work. Benefits - Annual salary range: $62,100 – $103,500 USD, with eligibility for annual bonus plan. - Comprehensive health benefits including medical, dental, vision, well-being, and behavioral health programs starting day one. - 401(k) plan and company-paid life insurance. - Tuition reimbursement and professional development opportunities. - Minimum of 18 days paid time off per year plus paid holidays. - Opportunity to work remotely with collaborative, cross-functional teams in a mission-driven environment.

• Own end-to-end technical onboarding and implementation for enterprise customers, including discovery, risk assessments, integrations, policy configuration, and structured success planning. • Serve as a hands-on technical advisor to security teams and senior technical leaders, guiding best practices across AI governance, application security, and enterprise risk management. • Lead Quarterly Business Reviews (QBRs) that articulate risk posture improvements, technical priorities, and roadmap alignment to both technical stakeholders and executive leadership. • Own technical escalations end-to-end, partnering with Engineering and Support to drive resolution while maintaining accountability and executive visibility. • Proactively identify technical risks, adoption gaps, and optimization opportunities, driving measurable security outcomes and long-term customer expansion. • Collaborate cross-functionally with Sales, Product, Engineering, and Support to advocate for customer needs and influence product direction. • Contribute to scaling Zenity’s customer success processes, playbooks, and technical best practices as the platform and organization evolve.

• Own the full technical and strategic success of Zenity’s most complex enterprise accounts, serving as the primary technical and executive-facing partner post-sale. • Lead complex, multi-party enterprise engagements across deployment, integrations, budgeting cycles, governance approvals, and long-term platform expansion. • Coordinate joint account motions involving customer stakeholders, Zenity internal teams, and large technology platform teams, ensuring alignment on strategy, integrations, and long-term value realization. • Run executive-level strategic reviews that clearly articulate risk posture improvements, roadmap alignment, integration progress, and expansion opportunities. • Serve as the single strategic point of coordination across Product, Engineering, Sales, and Field Engineering to streamline complex enterprise motions and reduce internal friction. • Own high-impact technical escalations end-to-end, maintaining executive visibility while driving resolution across internal teams. • Translate sophisticated enterprise requirements into structured success plans, identifying technical risks, integration dependencies, and phased deployment strategies. • Partner closely with Product and Engineering to surface strategic customer insights that influence roadmap direction and support the continued evolution of Zenity’s platform. • Contribute to scaling Zenity’s enterprise success model and best practices for managing strategic accounts.