The Program Management Advisor is a key member of the Non‑Par Management / Out‑of‑Network Protection Team (ONPT). This role develops and maintains knowledge management tools, capabilities, best practices, policies, procedures, and repeatable processes across multiple lines of business, products, and Cigna companies. This position drives operational reporting, controls, audits, and tools with a focus on delivering high‑value initiatives. The Advisor identifies and prioritizes operational issues, pain points, and process gaps that impact provider, client, and customer experience. The role regularly partners with vendors, internal teams, and matrix stakeholders to improve the ONPT operating model and downstream service experience. The Advisor serves as a subject-matter expert across segments, products, and claim engines and is a key driver of business-process improvement initiatives. Using analytics, the Advisor delivers ongoing solutions to recurring issues and trends and supports the resolution of high‑priority, high‑impact escalations across lines of business. Duties and Responsibilities - Develop, execute, and maintain the ONPT knowledge management strategy, including tools, best practices, policies, procedures, and reusable processes - Create and maintain tools, reports, and job aids that drive operational improvements, including operating manuals and centralized data repositories - Recommend and lead the development of systemic monitoring tools, controls, and processes to detect and address defects - Manage operational readiness for ONPT projects, including requirements gathering, prioritization, testing, and implementation; partner with Development and IT teams - Analyze and translate data to identify improvement opportunities, with a focus on efficiency and automation - Perform vendor security activities, including onboarding, access management, equipment issuance, and returns - Act as a subject matter expert liaison between IT and the business for system releases impacting non‑par operations - Provide actionable insights and recommendations to leadership related to people, process, and technology - Deliver consistent operational performance reporting across ONPT operations - Monitor efficiency and recommend improvements related to claims flow between Service Operations, ONPT, and vendors - Identify and prioritize issues and process gaps that contribute to customer abrasion Position Requirements - Bachelor’s degree or equivalent relevant work experience - Strong background in Medicare and Commercial lines preferred - Experience with reporting and/or automation tools preferred - Experience leading operational readiness activities or managing multi‑component initiatives across teams - Experience in benefits and claims administration and/or project or relationship management preferred - Strong knowledge of non‑par programs preferred - Advanced knowledge of Cigna products, lines of business, and claim systems required - Demonstrated ability to take ownership and deliver results with minimal supervision - Strong written and verbal communication skills; ability to work in a highly matrixed environment - Proven analytical, problem‑solving, and project management skills If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 95,400 - 159,000 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• Proactively monitor key terms, critical dates, and decision points to ensure timely execution and risk mitigation across the portfolio • Maintain a centralized system of record capturing key terms, ownership positions, milestones, and critical dates • Synthesize data-driven insights from analysis into clear, executive / investment committee materials • Organize and help manage a pipeline of strategic opportunities and existing relationships, including tracking status, documentation, and key insights • Coordinate cross-functionally to share relevant pipeline insights across Legal, Finance, Treasury, and Business Units • Standardize processes for documentation, reporting, and internal approvals to support disciplined execution across pipeline phases • Support capital markets and co-investment relationships by managing external communications, planning events, and facilitating recurring touchpoints • Assist with business team engagement to build relationships and gain insight into strategic priorities and roadmap, identifying capital markets insights to address business needs • Contribute to scaling and refining internal tools, templates, and processes that improve efficiency and consistency across the platform • Project management of administrative and operational processes (e.g., CRM, documentation, reporting) in coordination with other parts of the team • Support administrative functions such as organizing meetings/events, coordinating logistics, and managing related communications 10-15% travel expected.

Role Description This role is a critical opportunity to lead program-level delivery of global compliance initiatives in a fast-paced, SaaS environment. The Global Compliance Program Manager will drive cross-functional alignment, operational excellence, and transparency across multiple workstreams, ensuring regulatory and content programs are delivered efficiently, consistently, and at scale. You will oversee integrated roadmaps, track performance metrics, and manage dependencies across Product, Engineering, Localization, Sales, and client-facing teams. This hands-on role combines strategic planning with operational execution, requiring someone who is highly organized, systems-oriented, and adept at navigating complex initiatives. The position offers visibility into global compliance operations, enabling measurable impact on audit readiness, process automation, and regulatory alignment. Success in this role will enhance governance, strengthen compliance practices, and support sustainable growth across international supply chains. - Own program-level planning, coordination, and execution of global compliance and regulatory content initiatives. - Maintain the master Global Compliance Content Management (GCCM) roadmap, tracking milestones, dependencies, risks, and delivery status across workstreams. - Partner with project managers, regional leads, and cross-functional teams to ensure consistent sequencing and execution of initiatives. - Coordinate dependencies across Product, Engineering, Localization, Sales, Supplier Support, and client-facing teams. - Establish standardized program artifacts including intake tracking, timelines, status reports, and decision logs. - Track and report program KPIs such as throughput, SLA adherence, turnaround time, and automation readiness. - Support governance by surfacing risks, blockers, and tradeoffs with clear recommendations to leadership. - Enable compliance automation and operational improvements, ensuring alignment between regulatory intent and system implementation timelines. Qualifications - Bachelor’s degree or equivalent in Business, Operations, Technology, Compliance, or related field. - 5+ years of program management experience in SaaS, technology, or regulated environments. - Proven ability to manage complex, multi-workstream programs with shifting priorities and dependencies. - Experience coordinating cross-functional initiatives with Product, Engineering, Operations, and client-facing teams. - Strong systems thinking, comfortable navigating ambiguity while building structure. - Excellent written and verbal communication, including executive-ready reporting. - Highly organized, detail-oriented, and delivery-focused. - Proficiency with project management tools such as JIRA, Confluence, and Wrike. - Experience with KPI development, dashboards, and performance reporting. - Familiarity with compliance, HSE, ESG, or regulated content domains is preferred. - PMP, Agile, Six Sigma, or similar certifications are a plus. - Fluency in English required; additional languages are advantageous. Benefits - Competitive annual salary: $98,500 - $120,000, with potential bonus. - Health, dental, and vision insurance coverage. - 401(k) retirement plan. - Paid time off (PTO) for work-life balance. - Opportunities to work on high-impact global compliance programs. - Exposure to cross-functional teams and international regulatory initiatives. - Professional development and growth opportunities in a SaaS and compliance environment.

This is a remote position Position Summary The Program Manager is responsible for guiding and managing project timelines, from the initiation of project requests, through assignment, development and completion. Program Managers plan and designate project resources, prepare budgets, monitor progress, and keep stakeholders informed the entire way. The person in this position is responsible for delivering high-quality results for both internal and external partners. This position does not have supervisory responsibilities. Essential Duties and Responsibilities - Plan and execute organizational projects and partner programs and events - Proactively gather necessary information to plan and implement projects - Predict resources needed to reach objectives and manage resources in an effective and efficient manner - Develop and manage a detailed project schedule and work plan - Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress - Identify and reports deadline conflicts or delays to management - Monitor all projects and make adjustments as needed via the project management software application, Asana, to ensure that all stakeholders collaborating seamlessly - Build and maintain effective relationships - Measure project performance to identify areas for improvement - Other Duties, as assigned Basic Job Qualifications - Bachelor's degree in business, or a related field - Prior experience in project management in a related field Other Qualifications - Excellent written and verbal communication skills - Strong familiarity with project management software tools, methodologies, and best practices - Ability to work independently and as part of a collaborative team - Expertise with Microsoft Office products - Experience using Salesforce or other CRM preferred - Experience working in Asana preferred - Proactive, with a results-driven and problem-solving approach - Detail oriented with well-developed organization skills - Works well in a fast-paced environment, able to manage multiple projects, and adept at prioritizing - Unwilling to accept any unethical conduct or outcomes that threaten the mission or values of Operation Warm - This position requires some travel *Operation Warm participates in E-Verify. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire