• Conduct nutritional assessments and develop personalized dietetic plans for clients • Provide ongoing dietetic counselling and support to clients and their families • Maintain accurate and confidential client records • Participate in virtual team meetings and training sessions

Our Benefits - Comprehensive Health Coverage: Medical, dental, and vision plans to keep you and your family healthy. - Competitive Pay & Full Benefits: A salary and package designed to reward your expertise and dedication. - Paid time off - Flexible scheduling - Future Security: 401(k) with matching. Job Summary The Bilingual Patient Accounts Representative is responsible for assisting patients, clinics, and internal stakeholders with account inquiries, payment processing, and insurance verification. This role ensures accurate and timely resolution of patient financial concerns, including billing questions, payment posting, and claim rebilling, while maintaining compliance with corporate policies and regulatory standards. Essential Functions - Responds to patient inquiries regarding account balances, billing statements, and insurance claims, ensuring timely resolution within two business days. - Processes and posts credit card payments daily, ensuring compliance with company policies and financial controls. - Verifies and updates insurance coverage, confirming patient-provided information before adding coverage in the Athena software and setting claims for rebilling. - Establishes patient payment arrangements in accordance with organizational policies and guidelines. - Processes received mail and correspondence, ensuring account-related documents are handled within two business days. - Closes daily and monthly payment/deposit batches, ensuring reconciliation accuracy and compliance with accounting policies. - Logs inbound and outbound calls in the ticketing system, maintaining accurate documentation of patient interactions. - Collaborates with internal departments, including billing, revenue cycle, and insurance verification teams, to resolve patient account concerns efficiently. - Assists with financial assistance applications and payment plan inquiries, providing guidance to patients based on eligibility criteria. - Performs other duties as assigned. - Maintains regular and reliable attendance. - Complies with all policies and standards. Qualifications - H.S. Diploma or GED required - Associate Degree in Business, Healthcare Administration, Medical Billing, or a related field preferred - 1-2 years of experience in patient accounts, medical billing, insurance verification, or customer service in a healthcare setting required - 1-3 years of experience in a call center work environment preferred - Experience with Athena software, electronic health records (EHR), and insurance billing systems preferred Knowledge, Skills and Abilities - Basic knowledge of medical billing, insurance claims, and patient financial services. - Proficiency in payment processing, account reconciliation, and financial transactions. - Strong attention to detail and ability to review patient accounts for accuracy and compliance. - Excellent verbal and written communication skills, with the ability to explain billing statements and payment options to patients. - Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and healthcare billing software. - Strong problem-solving and organizational skills, with the ability to prioritize tasks and meet deadlines. - Knowledge of HIPAA regulations and ability to maintain patient confidentiality. We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. The PPSI Team and Athena work alongside the Clinic Leaders and staff with the common goal of creating a clean and efficient revenue cycle. Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.

So What's the Job? We’re looking for competitive, coachable, and high-energy Inside Sales Representatives who thrive in a fast-paced, phone-first environment. You’ll engage with prospective students, uncover their goals, and guide them to the right ISSA program, all while driving toward individual and team performance goals. At ISSA, you’re not just selling, you’re helping people transform their lives through education. We believe in doing the right thing, growing together, and celebrating the wins that matter. What is ISSA looking for? - Make 120–200 outbound calls daily to prospective students from warm and cold lists. - Conduct high-energy phone consultations to identify goals, build rapport, and recommend training programs. - Manage your pipeline through a CRM with disciplined notes, tasks, and follow-ups. - Close sales in a short cycle (same-day to 7 days) using ethical persuasion and student-first judgment. - Consistently meet or exceed monthly enrollment and revenue targets. - Collaborate with peers and leaders to improve scripts, objection handling, and conversion rates. - Represent ISSA’s mission and brand with integrity and enthusiasm. What you bring: Required Qualifications - 1+ years of phone-based inside sales experience in a quota-driven environment. - Excellent Bilingual (English/Spanish) verbal and written communication skills. - Demonstrated ability to sustain high activity levels (120–200+ dials per day). - Experience in short-cycle or one-call closes (same day to 7 days). - Comfort working shift-based schedules in a fully remote setup. - Strong verbal communication, active listening, and empathy. - Track record of hitting or exceeding individual sales targets. - Familiarity with CRMs (Salesforce, HubSpot, or similar). Preferred Qualifications - Experience in B2C or consumer-style B2B sales environments. - Prior success with outbound sales or lead follow-up campaigns. - High energy and resilience in competitive, metrics-driven settings. - Interest in the fitness, health, or education industries. - Prior ISSA certification or wellness industry exposure. - Advanced CRM hygiene and data management habits. Anything else? Absolutely! Benefits and Perks: This is a place where every day we are inspired by our teammates, encouraging each other to be our best. The environment is friendly and upbeat! And we feel it’s important to reward our team with competitive pay and benefits. Here are some of the highlights: Free Certifications: Who wants to be their best self? WE DO! As an ISSA team member, you have access to our courses and certifications…at no expense! Additionally, you'll receive exclusive discounts on leading products in the fitness industry. Cool, right? Employees can also enroll up to 5 friends/family members each year in our courses...FOR FREE! Health & Wellness Reimbursement: If our company’s mission is to encourage healthy living, we need to walk the talk and ensure each employee is supported in their wellness journey! Employees can submit fitness purchases (gym membership, fitness equipment, classes) and professional and mental health purchases (personal learning courses, wellness apps, art classes, and more) for reimbursement up to $50/month…$600/year. Work-Life Synergy: Our Team members start with 3 weeks of PTO each year and can earn up to 6 weeks each year! And everyone at ISSA gets 9 paid national holidays every year...PLUS 1 floating holiday! Work hard, play hard Parental Time Off: We support our team members as they grow their families. Eligible employees giving birth can receive up to 12 weeks of paid leave, while other parents welcoming a new child (including partners and adoptive/foster parents) receive up to 6 weeks of paid bonding leave. Medical, Dental, and Vision Insurance: A key component to living a healthy lifestyle is having access to the care we (and our families) need. We offer 2 medical insurance plans accompanied by Health Savings Account (HSA) and Flexible Savings Account (FSA) options, as well as Dental and Vision coverage. And you don’t have to wait forever! Eligibility begins on the 1st of the month after you start. Team Building: We may be remote, but we don’t have to be alone! We host a monthly schedule of virtual team activities, town halls, brown bag lunches, and other special events…so many fun ways for us to connect and support one another. Tools To Do The Job: We ensure you are hooked up with the tools, equipment, and systems you need. We begin the process before your start date, so you are ready to rock ‘n roll on your first day. We also provide a monthly work-from-home allowance! 100% Remote Work: You can say goodbye to long commutes because all of our roles can be performed from the comfort of your own home. To connect and communicate more effectively, ISSA is a camera-friendly culture in which cameras are on for scheduled meetings. We have found that this bridges the gap that can exist since we are not working together in an office. What Else? We have a 401(k) company match and 100% company-paid life/AD&D insurance/short-term disability. We also offer an employee assistance program to assist with work-life concerns (legal, financial, and mental health). Our ultimate goal is to support you and your overall wellness. Transform your career at ISSA!

• Provide technical and troubleshooting support for computer hardware, software, mobile devices, and related tech tools. • Document end-user issues accurately in the ITSM tool. • Follow established processes, knowledge documents, and support best practices. • Manage ticket backlog and ensure timely follow-up and resolution. • Contribute to continuous service improvement through knowledge scripts, training material updates, and process improvements. • Collaborate closely with onsite IT technicians across different locations.