• Own and manage customer relationships to showcase the value of Greenhouse and ensure customer happiness and engagement • Demonstrate knowledge of products, services, and methodologies to enthusiastically provide support and mentorship • Serve as a trusted advisor, advocating internally for customer needs and feature requests to Greenhouse's internal Support, Product, Engineering, and Sales teams customers • Team up with our Implementation Strategists through customer onboarding (configuration, data migration, etc.) to ensure the successful launch of new Greenhouse • Collaborate with high-profile and fast-growing companies to revolutionize their hiring processes

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the The Customer Lifecycle Manager is responsible for designing, executing, and optimizing lifecycle communications and experience improvements that increase onboarding success, drive product adoption and upsell, and strengthen customer retention—primarily across data and mobile product lines. This role blends strategic thinking with hands‑on execution to deliver a seamless, value‑driven customer experience. - Develop and oversee automated lifecycle communication journeys that guide customers from onboarding through long‑term engagement. - Lead onboarding programs for new internet and mobile subscribers, ensuring customers realize value quickly and consistently. - Plan and execute targeted upsell and cross‑sell campaigns, including speed upgrades, bundled mobile lines, and value‑add services. - Develop and execute organic social media strategies to highlight customer success stories and value realization. - Leverage customer advocacy programs to generate referrals, testimonials and social media content. - Identify churn risks using behavioral and usage insights and deploy proactive save strategies and targeted offers. - Partner closely with Care, Sales, Marketing, and Product teams to support enterprise-wide retention and customer experience initiatives. - Analyze journey performance and customer engagement metrics to optimize messaging, timing, and channel effectiveness. - Coordinate the development and delivery of creative assets, managing timelines, deployment calendars, and stakeholder alignment. - Actively support, promote, and advance all aspects of Astound’s Inclusion and Belonging work, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard, and empowered. - Other duties as assigned. What You Bring to the Table: - 4–6 years of experience in CRM, lifecycle marketing, customer experience management, or related field. - Campaign management experience with a successful track record of improving performance through data-driven insights. - Experience in successfully collaborating across functions in a fast‑paced environment. - Experience in Direct Sales, SMB, or subscription‑based business models - Background in territory design, incentive planning, or GTM strategy - Customer Lifecycle Expertise – Deep understanding of onboarding, engagement, upsell, and retention strategies within subscription‑based or telecom environments. - Marketing Automation Proficiency – Skilled in building, optimizing, and managing automated communication workflows across email, SMS, and in‑product channels. - Analytical & Data‑Driven Mindset – Ability to interpret customer behavior, journey analytics, and performance metrics to inform strategy and improve outcomes. - Campaign & Project Management – Strong organizational skills with the ability to manage multiple concurrent campaigns, timelines, and cross‑functional deliverables. - Strategic Problem Solving – Aptitude for diagnosing customer pain points, identifying churn risks, and designing proactive solutions. - Collaboration & Communication – Demonstrated ability to partner effectively with Care, Sales, Marketing, Product, and Data teams to drive unified customer experience initiatives. - Customer-Centric Thinking – Exceptional empathy for customer needs and a commitment to delivering seamless, intuitive experiences at every touchpoint. - Detail Orientation & Execution Excellence – Ensures accuracy, consistency, and quality across messaging, creative, and operational processes. - Adaptability & Continuous Improvement – Comfortable iterating quickly, testing new approaches, and applying learnings to enhance journey performance. - Proven expertise working with marketing automation or customer engagement platforms/ CRMs, and sales analytics tools. Education: - High school diploma or equivalent required - Bachelor's degree or equivalent experience, preferred. - MBA or digital certifications are a plus. We're Proud to Offer a Comprehensive Benefits Package Including: - 401k retirement plan, with employer match - Insurance options including: medical, dental, vision, life and STD insurance - Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization - Floating Holiday: 40 hours per year - Paid Holidays: 7 days per year - Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws - Tuition reimbursement program - Employee discount program *Benefits listed above are for regular full-time position Base Compensation: The base compensation range for this position is $109,000 - $147,000 plus opportunities for benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to location, relevant skills, experience, and capabilities. Our Mission Statement: * Take care of our customers * Take care of each other * Do what we say we are going to do * Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf

• Manages/owns customer needs that come through the Account Management escalation queue in Salesforce • Maintain an understanding of client industry, MMI suite of products, and role in the market • Work collaboratively with other teams and departments across the organization to improve processes and mitigate customer risk • Identify and facilitate upsell opportunities with customers as appropriate • Serve as escalation point for issues that impact the customer’s success • Advocate customer needs/issues cross departmentally • Maintain regular communication (written and verbal) with customer escalations that you are owning • Monitor and record all client communication in Salesforce • Suggest practical services offered by MMI to create a more efficient and autonomous office flow • Potential of owning your own small book of business

At Everway, our goal is to lead the world in Neurotechnology software, helping transform the way we understand and are understood. We’re a global community of over 600 team members spanning seven countries, including the UK, USA, Norway, Denmark, Sweden, Australia, and New Zealand. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. A world where everyone can thrive. We can only achieve our goals and continue to grow by having high performing people in our team, people who share our goals and are passionate about our mission. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully. Join us at Everway - together, we can unlock the full potential of every mind. About the role As a Customer Success Manager (CSM) at Everway, you will be a trusted advisor and advocate for our education clients, helping them maximize the impact of our products and services. You’ll partner closely with K-12 schools, districts, or higher education institutions to ensure seamless onboarding, support adoption, and drive ongoing value in order to maximize retention and promote relationship expansion. This role requires a balance of relationship-building skills, product knowledge, and a passion for improving educational outcomes. This position requires occasional travel (up to 20% of the time) to attend customer meetings, team events, or conferences. Location: Remote (West Coast / Pacific Time zone preferred) Main Responsibilities - Build strong relationships with key stakeholders at educational institutions, understanding their goals and aligning our solutions to meet their needs. - Collaborate with the Implementation team to guide new customers through the onboarding process, ensuring they have the resources and support for a smooth start. - Monitor customer health metrics and usage data to proactively address challenges, identify growth opportunities, and ensure high levels of satisfaction. - Conduct regular strategic implementation cadence calls, business reviews, and training sessions with customers to foster engagement and address their evolving needs. - Collaborate with Sales, Implementation, Support, Marketing and Product teams to resolve issues, implement feedback, surface testimonials and case studies, and continually enhance the customer experience. - Create and share best practices, resources, and playbooks to improve product usage and empower educators and administrators. - Drive retention and renewals by demonstrating the ongoing value of our solutions, identifying upsell opportunities, and mitigating any potential churn risks. - Act as a voice of the customer by relaying insights and suggestions to internal teams to influence product development and strategic planning. - Identify and communicate potential expansion and upsell opportunities to the Sales team by understanding customer needs and highlighting relevant products or services that add value. - Support customer events, webinars, and workshops to enhance the client community and enable peer-to-peer learning. - Document customer interactions, feedback, and key account information in our Customer Success platform for accurate tracking and reporting. Essential Criteria - Proven experience (3+ years) in a customer success, account management, or related role, ideally within EdTech or SaaS. - Strong verbal and written communication and interpersonal skills, with the ability to build trust and rapport with a diverse range of educational stakeholders. - Ability to analyze data, identify trends, and use insights to drive customer engagement and outcomes. - Excellent organizational and time management skills, with the capacity to manage multiple accounts and prioritize tasks effectively. - Proficiency with CRM software (e.g., Salesforce, Gainsight) and other customer success tools. Desirable Criteria - Prior experience working directly with K-12 or higher education institutions. - Familiarity with educational technology products and a passion for using tech to improve learning outcomes. - Experience in conducting customer training sessions, webinars, or workshops. - Demonstrated success in a quota-bearing or target-driven role (renewals, upsells). - Knowledge of instructional practices and educational trends. - Proficiency with CRM software (e.g., Salesforce, Gainsight) and other customer success tools. - Bachelor’s degree or equivalent experience in education, business, or a related field. Please submit your application on our website by Monday 23rd March 2026. Please note: applications may close early due to high demand, so early submission is encouraged. Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter. Ready to make an impact? Apply today and be part of a company that invests in your success! We are committed to providing a Drug-Free Workplace for all employees. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. You can view our Recruitment and Selection Policy here. Please click the link for our Privacy Notice