This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description CGS is seeking dedicated and dynamic Virtual Instructor Supervisors to join our instructional delivery services team. As a Virtual Instructor Supervisor, you will lead a team of virtual instructors and coordinate the day-to-day instructional delivery services for a plasma center technical training program. This role involves developing and reviewing training plans, facilitating sessions, managing attendance, and assisting the faculty to ensure new-hire training outcomes are met and high-quality professional standards are maintained. Your expertise in the subject matter, combined with your passion for education and technology, will help shape the future of virtual learning. Responsibilities - Supervisory: - Mentor and train new trainers or facilitators, providing guidance on effective training delivery techniques and best practices. - Review and reconcile GxP and non-GxP training documentation, ensuring accuracy and compliance with company standards and regulatory requirements. - Investigate and address incidents and instructional delivery process exceptions. - Collaborate with training delivery administration staff to manage faculty availability. - Prepare or review revised training plans. - Conduct faculty performance reviews. - Execute process enhancements and continuous improvement directives. - Instructional: - Facilitate synchronous and asynchronous virtual instruction, fostering an interactive and engaging learning environment. - Utilize a variety of multimedia tools, platforms, and technologies including mixed and extended reality to enhance the learning experience. - Tailor your instructional delivery approach to accommodate different learning styles and abilities within a virtual setting. - Provide clear explanations of complex concepts and encourage learner participation and critical thinking. - Facilitate discussions, group activities, and projects to promote collaborative learning among learners in video-streamed and virtual reality environments. - Monitor and assess learner progress, providing timely feedback and support to address individual learning needs. - Maintain a strong online presence, promptly responding to learner inquiries and concerns via email, chat, and other communication channels. - Stay current with emerging trends and best practices in virtual instruction and online education. - Collaborate with instructional designers, technology support teams, and fellow instructors to continuously improve the virtual learning experience. - Participate in training and professional development opportunities to enhance teaching skills and subject matter expertise. - Uphold academic integrity and ethical standards in all interactions and assessments. Qualifications - 5-10 years of blood banking experience in a donor or patient facing role and post-secondary training or equivalent work experience in the following areas: - Medical screening. - Phlebotomy. - Plasmapheresis or automated collection device operation and instrumentation. - Handling of adverse donor reactions. - Sample specimen collection and processing. - Strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines. - Leadership qualities with the ability to mentor and coach others effectively. - High proficiency in the use of: - Learning management systems (LMS) to document training and to generate training completion transcript reports. - Microsoft Excel to collect structured data used by various information management systems. - Moderate proficiency in the use of MS Word, MS PowerPoint, MS OneNote, and MS SharePoint. - Proven experience in virtual or online instruction, showcasing expertise in creating engaging and effective learning environments. - A strong command of virtual classroom technologies, video conferencing tools, and multimedia resources. - Excellent communication skills, both written and verbal, with the ability to convey complex ideas clearly and concisely. - A demonstrated ability to adapt instructional strategies for diverse learners and create inclusive learning experiences. - A patient, approachable, and supportive attitude toward learners, promoting a positive and collaborative learning atmosphere. - A continuous learner with a growth mindset, open to incorporating new teaching methodologies and technologies. - A familiarity with assessment and evaluation techniques to measure learner performance and learning outcomes. Benefits - A competitive salary and benefits package. - Remote work from home. - The opportunity for career growth and development. - A collaborative and inclusive work environment.