• The Customer Sales Lead will drive Kraft Heinz selling efforts, Strategic development and including supply chain initiatives via the Customer Business Team (CBT) • The position will lead a business structure organized around customers to enhance category focus • As the owner of your categories, you will demonstrate Kraft Heinz scale and brands at the customer level to drive the broader business strategies poised to develop profitable volume and share • Mentors, manages, & coach’s direct reports through assessment of talent, providing constructive and timely feedback, and establishing practical development plans • Develops, tracks, analyzes, and evaluates insightful business plans based on AFH priorities, customer strategies/initiatives and external factors to build total customer profit • Fosters relationships with C-Suite by establishing positive business relationships with decision makers & providing growth strategies that align to company earnings

• Acquisisci nuovi clienti. • Generi opportunità dal nulla. • Vendi soluzioni che fanno la differenza. • Conquisti la trattativa. • Collabori con il team di post-vendita.

• Serve as the primary point of contact for assigned national reseller partners, owning the overall partner relationship and performance in North America. • Develop and maintain strong, executive-level and field-level relationships within partner organizations. • Drive joint business planning with partners, including revenue targets, pipeline goals, and go-to-market initiatives. • Conduct regular business reviews to evaluate performance, identify growth opportunities, and align on strategic priorities. • Act as an internal advocate for assigned partners, ensuring alignment across sales, marketing, and product teams. • Execute channel sales strategies focused on expanding pipeline, accelerating deal velocity, and increasing win rates with assigned partners. • Work closely with Everbridge field sales teams to position partners effectively within active opportunities. • Influence partner sales motions to prioritize Everbridge solutions within their portfolios. • Track and manage partner-driven pipeline to ensure coverage of 3X assigned quota. • Enable partner sales, technical, and leadership teams on Everbridge solutions, value propositions, and competitive differentiation. • Ensure partners have access to the tools, training, and resources required to successfully position and sell Everbridge offerings. • Support partner onboarding for new seller cohorts. • Collaborate with marketing and partner teams to develop and execute joint demand-generation and go-to-market programs. • Support partner-led campaigns, events, and initiatives to increase awareness and pipeline generation. • Maintain awareness of industry trends, competitive dynamics, and partner business priorities. • Provide actionable feedback to internal stakeholders on market conditions, partner insights, and customer needs. • Ensure partner engagement and sales activities align with Everbridge policies and compliance requirements. • Maintain accurate partner opportunity tracking and forecasting in CRM systems. • Prepare and deliver regular performance updates, forecasts, and insights to senior leadership.

• Develop, execute, and continuously improve training plans for key account and business development teams, ensuring alignment with business objectives and team needs. • Lead the planning and delivery of learning events (in-person and virtual), including logistics, content development, facilitation, and post-event evaluation. • Oversee the design and administration of certification programs, ensuring rigorous standards and measurable outcomes. • Develop and deliver advanced training modules on creating, executing, and tracking strategic business plans for key accounts, including techniques for conducting Quarterly Business Reviews, leveraging CRM data for account management, and aligning with cross-functional stakeholders. • Provide instructions on designing, executing, and measuring Key Account sales campaigns, including campaign management from inception through national rollouts, distributor engagement, and compliance tracking for corporate agreements. • Build advanced proficiency in core selling skills, including sales process, qualifying opportunities, reaching decision makers, relationship building, selling value, presentations, and closing/negotiation. • Build advanced proficiency in business skills such as financial acumen, strategic and integrated business planning, collaborative selling, channel alignment, customer business planning, results orientation, and time management. • Build intermediate proficiency in core selling skills such as hunting/new business development and sales technology, and business skills including market & organizational awareness, pricing/revenue growth management (RGM), go-to-market execution, and category strategy execution. • Act as an administrator and advanced user of sales enablement and learning management systems (LMS), ensuring a seamless and effective learning experience for all users. • Partner with IT, HR, and Data & Analytics teams to manage and optimize training platforms, dashboards, and reporting tools. • Build strong relationships with Key Account Managers, Business Development Managers, Sales Leaders, HR, IT, and other internal stakeholders to ensure successful deployment and adoption of training programs. • Gather feedback from stakeholders to inform ongoing improvements and innovation in capability programming. • Manage multiple projects simultaneously, ensuring timely delivery within budget and scope. • Coordinate with external vendors and contract workers as needed for training development and delivery.