• Serve as the main point of contact for a portfolio of clients, ensuring a high level of satisfaction and responsiveness. • Understand client needs and translate them into actionable plans for the delivery and support teams. • Monitor active placements and project delivery, ensuring alignment with client expectations. • Identify opportunities to upsell or expand services within existing accounts. • Assist with onboarding new clients and building strong initial relationships. • Track and report on client metrics, satisfaction, and retention. • Contribute to improving account management systems and processes.

• Drive revenue growth and retention within a portfolio of assigned accounts. • Develop and execute strategic account plans focused on identifying and achieving expansion revenue targets. • Prioritize high-impact onboarding and relationship-building activities. • Establish a structured cadence of check-ins and strategic reviews to drive customer engagement, expansion, and retention. • Build long-term, trust-based relationships that reinforce Addigy’s value proposition. • Act as an advocate for the customer within Addigy, collaborating cross-functionally to align resources that support growth initiatives.

• Identify and actively pursue new business opportunities within legal, operations, and administrative verticals. • Cultivate and nurture client relationships to drive growth, retention, and satisfaction. • Serve as a strategic advisor to clients—understanding their needs and positioning services as tailored solutions. • Collaborate with internal delivery teams to ensure seamless onboarding and successful project execution. • Develop and implement outreach strategies to re-engage past clients and generate new leads. • Maintain accurate sales pipelines, forecasts, and activity tracking using CRM tools. • Gather client feedback and market intelligence to inform product/service improvements and sales strategies.

Serve as the main point of contact for a portfolio of clients, ensuring a high level of satisfaction and responsiveness. Understand client needs and translate them into actionable plans for the delivery and support teams. Monitor active placements and project delivery, ensuring alignment with client expectations. Identify opportunities to upsell or expand services within existing accounts. Assist with onboarding new clients and building strong initial relationships. Track and report on client metrics, satisfaction, and retention. Contribute to improving account management systems and processes.