• Identify and actively pursue new business opportunities within legal, operations, and administrative verticals. • Cultivate and nurture client relationships to drive growth, retention, and satisfaction. • Serve as a strategic advisor to clients—understanding their needs and positioning services as tailored solutions. • Collaborate with internal delivery teams to ensure seamless onboarding and successful project execution. • Develop and implement outreach strategies to re-engage past clients and generate new leads. • Maintain accurate sales pipelines, forecasts, and activity tracking using CRM tools. • Gather client feedback and market intelligence to inform product/service improvements and sales strategies.

Serve as the main point of contact for a portfolio of clients, ensuring a high level of satisfaction and responsiveness. Understand client needs and translate them into actionable plans for the delivery and support teams. Monitor active placements and project delivery, ensuring alignment with client expectations. Identify opportunities to upsell or expand services within existing accounts. Assist with onboarding new clients and building strong initial relationships. Track and report on client metrics, satisfaction, and retention. Contribute to improving account management systems and processes.

• Serve as the primary relationship owner for assigned pharmaceutical brands, building trust with Associate Directors, Directors, and commercial leaders. • Develop a deep understanding of each brand’s strategic goals, access challenges, patient journey, and program KPIs. • Lead regular business reviews, service quality calls, and performance discussions to ensure alignment and value delivery. • Act as a strategic advisor to clients by presenting recommendations, operational improvements, workflow optimizations, and innovative solutions. • Monitor overall program health and performance—including patient access metrics, case management trends, and operational KPIs. • Partner closely with HUB Operations, Specialty Pharmacy Operations, Product, and Implementation to escalate and resolve issues. • Oversee the coordination and successful delivery of all contracted services, ensuring high-quality, compliant execution. • Track milestones, maintain project plans, and ensure all parties remain aligned on scope, timelines, and expectations. • Identify opportunities to expand service offerings or introduce new AssistRx capabilities that enhance brand performance. • Partner with Sales, Product, and Leadership to deliver compelling recommendations and business cases. • Research challenges and propose high-level solutions that improve speed-to-therapy, adherence, and product adoption. • Serve as the central point of communication for all client updates, escalations, and deliverables. • Present insights, data, and product enhancements in a clear and compelling manner to multiple stakeholder levels. • Ensure all internal teams are fully informed of client priorities, program changes, and action items. • Support quarterly business reviews (QBRs), annual POA meetings, launch planning, and travel to client sites as needed.

• Identify and source potential partners • Conduct outreach to prospective partners • Build and nurture relationships with partners • Coordinate intro calls or demos with partners • Maintain partner-related information in the CRM