Addigy

• Quickly ramp on product and customer needs while managing strategic accounts and coaching the CSM team. • Drive consistent execution against Engagements, CTAs, CSQLs, and customer health metrics. • Improve adoption, retention, and expansion by proactively managing customer risk. • Ensure Success Plans, onboarding, and Addigy best practices are consistently executed. • Oversee and mentor a team of Customer Success Managers (CSMs), providing guidance on account strategies, performance, and professional development. • Manage a subset of strategic customer accounts, serving as the primary Customer Success Manager. • Establish and project-manage the onboarding process for dedicated accounts, including defining tailored success plans and clear success criteria.

• Own the full new-business sales cycle from prospecting and discovery through demo, proposal, negotiation, and close • Hunt for net-new opportunities within MSPs and internal IT organizations through outbound prospecting, inbound lead follow-up, and events • Deliver tailored, high-impact product demos that clearly communicate Addigy’s value to both technical and executive stakeholders • Build and manage a healthy pipeline with accurate forecasting and activity tracking in CRM • Partner cross-functionally with Sales Engineering, Marketing, and Customer Success to ensure strong handoffs and long-term customer success • Stay current on Apple ecosystem trends, MDM best practices, and MSP business models to serve as a trusted advisor

• Drive revenue growth and retention within a portfolio of assigned accounts. • Develop and execute strategic account plans focused on identifying and achieving expansion revenue targets. • Prioritize high-impact onboarding and relationship-building activities. • Establish a structured cadence of check-ins and strategic reviews to drive customer engagement, expansion, and retention. • Build long-term, trust-based relationships that reinforce Addigy’s value proposition. • Act as an advocate for the customer within Addigy, collaborating cross-functionally to align resources that support growth initiatives.