• Serve as the primary relationship owner for assigned pharmaceutical brands, building trust with Associate Directors, Directors, and commercial leaders. • Develop a deep understanding of each brand’s strategic goals, access challenges, patient journey, and program KPIs. • Lead regular business reviews, service quality calls, and performance discussions to ensure alignment and value delivery. • Act as a strategic advisor to clients by presenting recommendations, operational improvements, workflow optimizations, and innovative solutions. • Monitor overall program health and performance—including patient access metrics, case management trends, and operational KPIs. • Partner closely with HUB Operations, Specialty Pharmacy Operations, Product, and Implementation to escalate and resolve issues. • Oversee the coordination and successful delivery of all contracted services, ensuring high-quality, compliant execution. • Track milestones, maintain project plans, and ensure all parties remain aligned on scope, timelines, and expectations. • Identify opportunities to expand service offerings or introduce new AssistRx capabilities that enhance brand performance. • Partner with Sales, Product, and Leadership to deliver compelling recommendations and business cases. • Research challenges and propose high-level solutions that improve speed-to-therapy, adherence, and product adoption. • Serve as the central point of communication for all client updates, escalations, and deliverables. • Present insights, data, and product enhancements in a clear and compelling manner to multiple stakeholder levels. • Ensure all internal teams are fully informed of client priorities, program changes, and action items. • Support quarterly business reviews (QBRs), annual POA meetings, launch planning, and travel to client sites as needed.

• Identify and source potential partners • Conduct outreach to prospective partners • Build and nurture relationships with partners • Coordinate intro calls or demos with partners • Maintain partner-related information in the CRM

• The Middle Office Team is responsible for maintaining the books and records on behalf of collateral managers who have outsourced their middle office functions • Serving as the primary point of contact, the Trust Account Manager oversees the administration of collateral and syndicated loan portfolios • This includes managing cash flows, performing reconciliations, settling trades, executing waterfall payments, generating reports, and conducting compliance testing • Manage daily transaction processing and reporting activities for assigned outsourced client relationships • Provide ongoing support to client institution personnel in routine operations and financial workflows • Resolve complex issues through thorough research and effective communication with clients, internal teams, and external partners • Ensure high-quality service delivery by executing daily operational tasks with accuracy and timeliness • May be responsible for selecting, developing, and evaluating team members to maintain efficient operations • May contribute to setting operational goals, developing work plans, and delegating assignments to meet business objectives.

• Be a subject matter expert on all JobRobotix products • Serve as main point of contact or escalation point for designated Accounts • Partner with Customer Support to build support documentation so customers can self-service their questions • Partner with the Finance team in tracking past-due accounts and communicating with customers to support timely payment resolution • Coach JobRobotix customers on JobRobotix products through online presentations to drive product adoption and customer success • Partner with the Manager of Client Services and General Manager of JobRobotix to create and track metrics for managing the performance of Account Management • Surface upsell opportunities to Sales by driving value in every customer conversation • Conduct Quarterly Business Reviews with customers to ensure they receive value from our products • Independently and successfully manage a high volume of tasks and customer issues • Contribute to an environment of high accountability, teamwork and hard work