• Analyze existing data processes to understand, document, and improve them • Clean, transform, and analyze data to meet specific project objectives • Lead discovery and requirements-gathering sessions with clients to understand their data needs • Translate client requirements into concrete actions for the development of analytical solutions • Work within project teams (typically 3–5 people) to deliver client solutions • Define and apply best practices for data analysis, transformation, and documentation • Identify and support the implementation of data governance policies ensuring confidentiality, integrity, and availability • Keep up to date with new technologies and recommend improvements to data management and analysis practices

Overview The Children’s Services Department (CSD), which includes the Home Study and Post Release Services Program, is driven by a mission that promotes the safety and well-being of unaccompanied children as they reunify with their families across the United States. As a department, our approach to care is through a child-centric, trauma-responsive lens that responds to the unique needs of the children and families we walk alongside. To fulfill our mission, we employ shared guiding principles of integrity, compassion, cooperation, accountability and belonging. The Children’s Services Department launched inaugural programming to serve unaccompanied children in 2021. In 2025, in partnership with the Office of Refugee Resettlement (ORR), CWS provides home study and post release services throughout the United States. About CWS Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home. Purpose The Senior Officer for Monitoring and Evaluation is responsible for the direct implementation of the HSPRS monitoring, evaluation and learning framework. The Senior Officer conducts desktop and in-person monitoring activities as well as beneficiary feedback initiatives. The Senior Officer provides support to the Program Implementation team on the implementation of internal monitoring activities. As needed, the Senior Officer conducts reviews to address potential compliance concerns. The position promotes compliance with donor and CWS policies with the ultimate goal of surpassing contractual requirements to foster safety, well-being, and stability of UC in the U.S. An important prerequisite for this position is the ability to work collaboratively as part of a team in a collegial manner and to work independently to carry assignments through to completion. Frequent domestic travel is required. Responsibilities Implementation: - Maintain up to date knowledge on ORR and CWS policies and procedures for HS and PRS. - Respond timely to changes in program policy, often that require immediate response and incorporation to M & E policy and activities. - Support the Deputy Director of M&E with maintaining and improving the overall framework for M&E in collaboration with the Program Implementation team. - Support maintenance and adjustment of efficient and effective monitoring tools and protocols to assess compliance with donor requirements, promote best practices, and report on program progress. - Conduct desktop, on-site and ongoing monitoring for compliance with ORR and CWS HSPRS program requirements and social work best practices. - Observe client home visits and caseworker/client interactions as a standard monitoring protocol for in-person and virtual engagements. - Conduct Quality Assurance calls and other program participant feedback activities (such as surveys, interviews, or focus groups) with children and their families. - Provide training and technical assistance to others supporting beneficiary feedback activities. - Document findings and ensure timely and high-quality completion of reports and corrective action plans (within 10 days). - Make recommendations for corrective actions that are based in policy compliance. Presents sensitive information verbally and in writing in a professional and diplomatic manner. - Work in a collaborative and collegial manner with Program Implementation teams towards the shared goal of providing meaningful, high-quality services to children and their families. - Assist with assessment, response, and documentation compliance concerns, in collaboration with the Deputy Director of M & E and Program Implementation team, that may be identified outside of regular monitoring activities. Program Performance: - Assist the Deputy Director of M & E and the Program Implementation teams to define, implement, monitor, and analyze key performance indicators. - Support data analysis to identify and report on monitoring and program trends to inform training and programmatic activities. - Identify strengths and weaknesses in existing data collection and management systems and propose solutions. - Support and guide Program Implementation teams in the creation and implementation of internal monitoring tools. - Utilizing available tools in the client databases (ECM and PRS App), proactively ensures compliance with ORR and CWS requirements for service delivery. - Support with preparation for monitoring by federal partners. Other: - Serves as a mandated reporter and ensures reporting of suspected abuse or neglect in accordance with ORR and CWS policies and procedures. - Other duties as assigned. Qualifications Qualifications - Specialized training in monitoring and evaluation required. - Technical expertise in direct service to unaccompanied children required. Experience - At least 2 years’ experience working with unaccompanied children. - At least 6 years’ experience working in a program evaluation or monitoring role, preferably with US government grants. - Experience contributing to the development of monitoring and evaluation tools and protocols. - Experience in general office work, processing information and materials and maintaining records and files. Skills - English and Spanish fluency required. - Strong interpersonal and diplomacy skills ability to work collaboratively and effectively with partners and teams. - Ability to manage projects with minimal instruction - Ability to conduct oneself in a professional and courteous manner at all times to represent the professional and institutional interests of CWS. - Strong professional writing skills. - Advanced Skills in Microsoft Office Products, including Excel, PowerPoint, and Word. - Familiarity with client databases and easily adapts to new platforms for tracking client data. - Proficient in Salesforce / ECM databases and willingness to deepen knowledge through training - Experience tracking large quantities of data. - Ability to navigate spreadsheets quickly and with ease. - Excellent data entry and data management skills. - Excellent organizational and time management skills and ability to manage a large and diverse workload under pressure and with competing priorities. - Ability to maintain a high-performance standard with attention to detail. - Must be able to travel frequently to conduct in-person monitoring activities and possess a high degree of comfort conducting home visits. Education - Bachelor’s degree in social work (or similar). - Master’s Degree in related field preferred. - Specialized certifications in monitoring or evaluation preferred. Special Requirements - Able to sit for an extended period. - Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. - Remote position must have access to reliable internet and appropriate workspace. Standard work hours with occasional evening or weekend assignment. - Successfully pass Motor Vehicle Records, SEA, FBI, and Child Abuse and Neglect Checks and federal Suitability Determination by third party vendor (not affiliated with CWS). - Valid Driver's license, personal vehicle, and insurance required. - Reasonable proximity to airport for regular work-related travel (in-person monitoring, network conference, technical visits, program retreat, etc.). Benefits Benefits: CWS offers a competitive benefits package that includes: - 403 (b) Retirement Plan - Medical, Dental and Vision Insurance - Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years) - 14 Official Holidays - 12 Sick Days Off (Accrued monthly) - Life Insurance and AD&D - Long Term and Short-Term Disability - Employee Assistance Program (EAP) - Health Savings Account - Flexible Spending Accounts

• Produce creative-asset-level reporting by systematically pulling all deployed Email, SMS, and Direct Mail assets and pairing each with its associated engagement, revenue, and efficiency metrics for executive-ready weekly business readouts. • Build and maintain daily and weekly lifecycle revenue forecasts grounded in historical performance curves, leveraging cohort-based analysis to project final revenue outcomes from early and incomplete data. • Analyze customer engagement across Email and SMS to determine channel preference and optimal send strategies, informing decisions around single-channel versus multi-channel lifecycle execution. • Lead A/B test analysis across lifecycle channels, ensuring statistical significance, validating test outcomes, and translating results into clear, actionable recommendations for optimization and scale. • Own lifetime value and lifetime revenue modeling across lifecycle programs, leveraging cohort analysis to evaluate performance by acquisition channel, first product purchased, and repeat purchase behavior over time. • Track and analyze discount usage across lifecycle channels, reporting on where and when promotions are applied and quantifying overall discount rate by channel and customer segment. • Monitor and report on average value per subscriber and revenue per subscriber for Email and SMS programs, surfacing trends that inform list growth strategy and lifecycle investment decisions. • Support real-time decisions around spend pivots, identifying when to shift investment up or down based on intraday performance, MER, and ROAS targets. • Take a lead role in UTM parameter management. You will establish and enforce a standardized UTM taxonomy across all channels to prevent data fragmentation and ensure flawless attribution. • Lead the functional transition from Looker to Sigma, building high-performance automated Retention and Paid dashboards that aggregate data from all storefronts into a unified, self-service "source of truth." • Partner with Data Engineering to optimize marketing data tables, ensuring that international data sets are clean, validated, and aligned with US reporting logic. • Own the end-to-end delivery of weekly and monthly business reports, providing context-rich narratives and "so-what" insights that diagnose the impact of promotions, spend pivots, and A/B tests. • Respond to time-sensitive analytical requests from Marketing and Executive leadership, rapidly synthesizing cross-channel data into clear, decision-ready insights while maintaining alignment with established reporting frameworks and metric definitions. • Serve as the primary analytical liaison between channel owners, Tech, and Digital leadership; translating marketing requirements into technical specifications to ensure our data infrastructure evolves with the business strategy.

• Under the direction of a Fraud Examiner, assists in obtaining documents and other information related to cases. • Performs research to locate potential witnesses. • Conducts in-house, telephone and database research; manages case file. • Reports to Fraud Examiner on progress. • Assists in the preparation of interim and final reports and recommendations.