• Develop and execute on clinical technology roadmap aligned with the village clinical strategy. • Collaborate with the clinical strategy teams, the analytics and reporting team, the technology teams, the clinical services team, the field operations teams, to support the technology prioritization process and ensure the process is maintained to support clinical initiatives. • Develop and maintain standards of excellence for clinical technology and ensure high-quality field user experience.

• responsible for the full scope of provider compensation activities, including design, analysis, implementation, regulatory compliance, and day-to-day operational support • providing guidance and support to the Provider Comp Analyst • accountable for both strategic and transactional components of the provider compensation function under the direction of the Provider Comp Manager • partnering closely with multiple stakeholders to ensure market-aligned, compliant, timely, accurate, and equitable compensation practices

• supporting provider compensation activities within defined parameters as led by the Sr. Provider Comp Analyst • design, analysis, implementation, and day-to-day CEP operational support • serve as part of the CEP Operations team, reporting to the Manager of Provider Compensation • partner closely with the CEP Operations Program Manager, the People and Culture Director of Compensation, Finance, Legal, Provider Leadership, and Medical Staff Services to ensure market-aligned, compliant, and equitable compensation practices across all provider roles

• Provide timely IT service desk support to contracted clients • Use defined procedures for responding to customer calls • Collect information from caller and document data elements in designated tool • Maintain records of all calls from customers using designated Service Management tool • Provide detailed documentation of all steps involved in resolving customer issues • Escalate issues to the appropriate department and personnel • Investigate, examine, troubleshoot, and solve hardware and software issues quickly • Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers • Provide support and instruction for client products • Perform all procedures based on Standard Operating Procedures (SOPS) with associated testing • Update knowledge base for all clients • Unlock and reset passwords for user accounts • Resolve issues for clients using designated remote access tool • Ability to have flexible schedules to assist in responding to emergency support issues and situations • Other duties as assigned