• Initiate workflows based on incoming sales orders and manage project timelines from contract win to installation completion. • Assign vetted vendors and partners based on availability, skills, and location. • Generate detailed work orders that trigger inventory shipments to installation sites. • Serve as the first point of escalation for technical issues during installation. • Collaborate with logistics to ensure timely delivery of equipment and materials. • Track progress against project milestones, resolve scheduling conflicts, and escalate issues to the Associate Director, Enablement when necessary. • Ensure adherence to established processes for scheduling, documentation, and reporting to maintain operational integrity.

• Reporting to the Library Project Manager, Team Lead the Library Project Manager will be responsible for all aspects of project management, coordination and implementation relative to the gene mutant library and related businesses of Twist Bioscience; Site Variant Libraries (SVL) and Combinatorial Variant Libraries (CVL) • Manage communications required to facilitate library projects, as follows: Communication with customers, international sales & support, Twist customer service, Twist legal and the library business group, including, but not limited to non-disclosure agreements, library designs, customer quotes, purchase orders, and statements of work. • Respond directly or direct incoming inquiries from customers and the global sales & support organizations to the appropriate expertise within the Library Team; respond quickly and professionally with the information provided by the Library Team in response to customer and internal inquiries; maintain records • Coordinate and collate detailed library design input from customers and/or the global sales & support teams ensuring that the design data supports the needs of the customer and reflects the capabilities of the Library Fabrication Team • Work with Library Project Manager and the Library Fabrication Team(s) to collect costing for specific library designs as part of quote preparation • Working with the Director of the Library Business and Library Project Manager, prepare and distribute quotes for libraries and other related business; maintain an up-to-date database of issued quotations • Collect, collate and maintain easily accessible database of NDAs, library quotes, library designs, orders and shipments • Maintain (transparent) accessible list of library WIP • Maintain accurate, timely records in all systems to allow for up-to-date reporting, including but not limited to quotes issued, orders placed, orders in progress, orders shipped • Provide updates on project progress as agreed with certain customers • Manage communication between customers and the internal team providing order fulfillment details and deliverables • General knowledge of library fabrication work flows • Any other “ad hoc” projects not listed above as required from time to time • Follow regulatory and ISO 13485 requirements

• Lead medium and large-scale IT projects, leveraging the Salesforce platform to deliver innovative solutions to clients. • Collaborate with Consultants, Engineers, and Designers to define scope and estimate project budget, ensuring all requirements are thoroughly documented and approved by the client. • Plan complex projects from initiation to launch, utilize agile methodologies, and lead scrum rituals including stand-ups, sprint planning and grooming, release planning, retrospectives, and backlog refinement. • Manage and motivate cross-functional teams and collaborate closely with resource management to ensure the project has the team members required to achieve success. • Control, monitor, and report on project scope, budget, and schedule, and ensure the system adheres to quality requirements. • Communicate project status proactively with internal and external stakeholders and ensure all project risks are mitigated and blockers are resolved promptly. • Take full ownership of project decisions, ensuring alignment with client goals and fusionSpan's standards of excellence. • Serve as the primary point of contact between clients and fusionSpan project teams, managing stakeholder expectations proactively. • Maintain high levels of client satisfaction by delivering seamless project experiences. • Utilize and keep project management platforms up to date such as Salesforce, Jira, Confluence, Google Drive, and Asana to maintain the project knowledge base. • Navigate challenging conversations with clients regarding scope, budget, and schedule adjustments.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description OpenLoop is looking for a Director of Operations, New Programs to join our team remotely or at our HQ in Des Moines, IA. In this role, you will lead the launch and scale of world-class patient experiences across our new and emerging product verticals, including Longevity, TRT, HRT, ED, Sleep, and future categories. This position blends patient experience and engagement with patient insights, analytics, and quality, overseeing the full lifecycle of new vertical launches. - Lead the operational design, launch, and scale of new verticals (Longevity, TRT, HRT, ED, Sleep, and future programs). - Build scalable, repeatable frameworks for launching new D2C care models. - Own end-to-end patient journey mapping, identifying friction points and driving solutions pre- and post-launch. - Partner cross-functionally with Product, Clinical Operations, Engineering, Marketing, Customer Success, and partner brands. - Design and oversee omni-channel patient engagement and support strategies. - Build and optimize patient communication flows including onboarding, education, visit guidance, reminders, and retention initiatives. - Drive personalized engagement strategies that improve conversion, adherence, satisfaction, and long-term retention. - Establish analytics and reporting frameworks to measure patient experience, engagement, retention, quality, and operational performance. - Analyze structured and unstructured data to identify experience gaps and improvement opportunities. - Translate patient and operational insights into actionable recommendations for product, clinical, and operational teams. - Define and manage KPIs, SLAs, QA processes, and coaching programs. - Serve as the operational leader for new programs, reporting performance and risks to executives. Qualifications - 7+ years of experience in digital health, healthcare operations, analytics, patient experience, or related fields. - 3+ years of leadership experience managing teams across operations, analytics, quality, or patient engagement. - Proven success building and scaling virtual care operations or D2C health programs. - Strong ability to synthesize complex data into clear insights and operational decisions. - Deep understanding of telehealth workflows, patient support models, communication automation, and CRM systems. - Comfortable operating in a fast-paced, cross-functional environment with competing priorities. - Experience launching or scaling clinical programs in TRT, HRT, longevity, ED, Sleep, metabolic health, or similar preferred. - Experience with patient engagement and support platforms such as Amazon Connect, Zoho, Tellescope, Intercom, Healthie, or similar tools preferred. - MBA or equivalent experience in operations, analytics, or healthcare leadership preferred. Benefits - Medical, Dental, and Vision plans - Flexible Spending/Health Savings Accounts - Flexible PTO - 401(k) + Company Match - Life Insurance, Pet insurance, and more Company Description We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.