This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description OpenLoop is looking for a Director of Operations, New Programs to join our team remotely or at our HQ in Des Moines, IA. In this role, you will lead the launch and scale of world-class patient experiences across our new and emerging product verticals, including Longevity, TRT, HRT, ED, Sleep, and future categories. This position blends patient experience and engagement with patient insights, analytics, and quality, overseeing the full lifecycle of new vertical launches. - Lead the operational design, launch, and scale of new verticals (Longevity, TRT, HRT, ED, Sleep, and future programs). - Build scalable, repeatable frameworks for launching new D2C care models. - Own end-to-end patient journey mapping, identifying friction points and driving solutions pre- and post-launch. - Partner cross-functionally with Product, Clinical Operations, Engineering, Marketing, Customer Success, and partner brands. - Design and oversee omni-channel patient engagement and support strategies. - Build and optimize patient communication flows including onboarding, education, visit guidance, reminders, and retention initiatives. - Drive personalized engagement strategies that improve conversion, adherence, satisfaction, and long-term retention. - Establish analytics and reporting frameworks to measure patient experience, engagement, retention, quality, and operational performance. - Analyze structured and unstructured data to identify experience gaps and improvement opportunities. - Translate patient and operational insights into actionable recommendations for product, clinical, and operational teams. - Define and manage KPIs, SLAs, QA processes, and coaching programs. - Serve as the operational leader for new programs, reporting performance and risks to executives. Qualifications - 7+ years of experience in digital health, healthcare operations, analytics, patient experience, or related fields. - 3+ years of leadership experience managing teams across operations, analytics, quality, or patient engagement. - Proven success building and scaling virtual care operations or D2C health programs. - Strong ability to synthesize complex data into clear insights and operational decisions. - Deep understanding of telehealth workflows, patient support models, communication automation, and CRM systems. - Comfortable operating in a fast-paced, cross-functional environment with competing priorities. - Experience launching or scaling clinical programs in TRT, HRT, longevity, ED, Sleep, metabolic health, or similar preferred. - Experience with patient engagement and support platforms such as Amazon Connect, Zoho, Tellescope, Intercom, Healthie, or similar tools preferred. - MBA or equivalent experience in operations, analytics, or healthcare leadership preferred. Benefits - Medical, Dental, and Vision plans - Flexible Spending/Health Savings Accounts - Flexible PTO - 401(k) + Company Match - Life Insurance, Pet insurance, and more Company Description We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

• Perform project setup and review tasks required to setup projects in the Enterprise Professional Services Automation (PSA) tool, ensuring projects are setup correctly, timely and accurately against the related Contract for revenue recognition, billing and resourcing. • Perform project close out tasks in the Enterprise PSA tool to ensure projects have been fully and accurately closed prior to handing off to Accounting to complete the contract financially. • Interact regularly with project and delivery resource managers coordinating project information and communications as directed. • Perform resource assignment tasks in the Enterprise PSA tool to ensure projects have been fully staffed by working with Delivery and PMO Resource Management. • Participate in meetings which identify project scheduling gaps and other administrative updates. • Coordinate project administration with the Finance/Accounting team and systems. • Understand the “hows and whys” of Avtex procedures in order to make decisions regarding exceptions or modifications to standard practice. • Generate various reports for project management decisions on a regular basis, including gathering necessary information and formatting in a way which demonstrates project health. • Verify department compliance to project process and required system updates. Assist with reporting, communication, and management of compliance. • Perform PSA System Administration duties as assigned, including but not limited to User Setup, User Security, System Setup & Maintenance. • Serve as company resource and administrative support for the time & expense reporting system within the PSA tool. • Update documentation describing current PSA processes and procedures for this position as they change. • Take on administration of systems managed and used by the PMO team and be a key participate in systems-related meetings as a PMO stakeholder representative, as assigned.

• Completes PSA system contract setup tasks: Review and understand the won opportunity contract, estimate and obligations prior to commencing setup, set up contract components to ensure proper integration with the Oracle ERP system, setup required Fixed Fee and Fixed Fee Billing Schedules to support project POC and milestone billing, setup required T&M Billing Rates to support project T&M billing, initiate resource requests for resource assignment process. • Completes PSA labor and expense-based project setup tasks: Setup based on the practice specific templates and type of labor and expense project, setup budget information, assign resources, assign default billing roles, assign Fixed Fees, assign task level budget hours information. • Create Billing Milestone tasks. • Completes resource assignment process tasks. • Completes Contract and Project Review and release for integration to ERP system. • Conducts Contract Management & Compliance support, including but not limited to project contract billing, revenue, and forecast reconciliations, etc., as needed. • Conducts Project Setup Audits and assists projects managers with financial related setup to ensure the Project Management related PSA setup meets financial contract obligations. • Prepares or directs more junior team members on project-related Month-end schedule by coordinating with accounting and managing Project Management and Consulting & Delivery compliance to Month-end deliverables, including but not limited to: Time and Expense Submission and Approval Compliance Management, verifying Fixed Bid % Complete Compliance by PMs, Time and Materials Billing support, as needed. • Assists with reporting, communication, and management of process compliance. • Acts as a Project Operations & PSA Liaison to: Accounting, Delivery Leadership and Project Manager / Owners, Sales Operations, Sales, Compliance and Procurement. • Completes special project-related tasks, as assigned. • Manages Delivery Survey process and reporting. • Completes specific departmental reporting updates and evaluation of key departmental reports. Makes recommendations to Project Operations management for actions to be taken. • Take on administration of process/systems managed and used by the Project Operations team and be a key participant in systems-related meetings as a Project Operations stakeholder representative, as assigned. • Owns execution of Project Change Orders and related process: Evaluates, assesses, and produces deduct and cancellation Change Orders for the Project Management Office to ensure accurate contract values are documented and reflected. Provides to Project Managers and/or CSMs to gather appropriate signatures. • Trains Project Managers on Change Order process and related procedures for them to complete Change Orders independently. • Assists Project Managers with Change Order creation and processing, where needed. • Leads, mentors and trains more junior Project Operations staff who support the project Change Order process.

• Provide project management leadership for both straightforward initiatives and complex, cross-functional research initiatives within Cardiovascular Research Solutions. • Develop and maintain project plans, timelines, milestones, and deliverables for initiatives spanning trial startup, site onboarding, vendor implementation, and strategic research programs. • Track progress, risks, and dependencies; proactively identify and resolve issues to keep projects on schedule. • Support coordination across research leadership, operations, legal, finance, and external partners to ensure aligned execution. • Assist with planning and execution of new vendor partnerships and technology implementations that support research operations. • Organize and support research-related meetings, including sponsor meetings, internal planning sessions, weekly team meetings, and conferences. • Manage calendars, agendas, meeting materials, action items, and follow-up communications. • Prepare project updates, summaries, and materials for research leadership and key stakeholders. • Contribute to initiatives designed to scale Cardiovascular Research Solutions as the network continues to grow.